Normally sound streaming and recording service with good support. But today live streaming, recording playback and website version not working. Black screen with satellite image only.
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Lees wat reviewers zeggen
The app stopped working 90 minutes ago. A black screen, no automated email response from my email to their support team. All very ominous - paid an annual subscription so if they’ve gone under, won’t... Toon meer
Tonight, 11/08/2026, I am unable to use the teeveeing app on my TV or phones. just keep getting an error message stating server unreachable. Nothing via email. I am unable to log into their website.... Toon meer
Teeveeing has ceased to exist apparently!!!! No TV for the last two days and just getting a black screen. You cannot contact them to report issues as their contact page no longer exists.. This compan... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Living abroad or on holiday? We’ve got your TV covered. Get instant satellite access and watch Free-To-Air TV from home, abroad. With 120+ channels from the UK, Ireland, Germany and France, watch your favourite TV anywhere, anytime legally.
Contactgegevens
11 Zinonos Sozou street , 1075, Nicosia, Cyprus
- support@teeveeing.com
- teeveeing.com
2,6
Slecht
399 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Recordings will not play
This Service has been running well for some time, it has been deteriorating for the last few days however. Frequent picture freeze on recordings increasing and for the last 2 days no recordings will play. Chats have no response and e-mails get ignored.
As I am paying for the service, it is very poor.
1 juni 2024
Review zonder uitnodiging
Antwoord van Teeveeing
Thank you for sharing your experience with us. We sincerely apologize for the recent issues you’ve encountered, including picture freezes, unplayable recordings, and lack of response from our support team. We understand how frustrating this must be, especially since you are paying for the service. Please know that we are actively addressing these problems to restore the quality and reliability you expect. Your feedback is crucial in helping us improve, and we appreciate your patience as we work on these issues.
Unfortunately slowly going down…
Unfortunately slowly going down hill.Customer service only operates Monday to Friday, it used to be 24 hours.
Programmes failing to record properly, buffering issues.
So disappointed
31 mei 2024
Review zonder uitnodiging
Antwoord van Teeveeing
Thank you for your feedback. We’re sorry to hear about your disappointment with our service. We understand the frustration caused by the change in customer service hours, recording issues, and buffering problems. Please know that we are actively working on improving our service to address these concerns and enhance your overall experience. Your feedback is invaluable in helping us make necessary improvements.
This company ignores emails and…
This company ignores emails and requests for refunds.Do not use this company there are other ways to get freeview TV.
29 mei 2024
Review zonder uitnodiging
Antwoord van Teeveeing
Thank you for your feedback. We're truly sorry to hear about your negative experience with our service. We strive to provide excellent customer support, and it’s clear we fell short in your case.
We understand your frustration regarding the lack of communication and your refund request. Please reach out to us directly with your details, and we will prioritize resolving your issue promptly.
Your feedback is important to us, and we are committed to improving our service. We hope to have the opportunity to make things right. Thank you for bringing this to our attention.
I cannot believe the good review on…
I cannot believe the good review on here, after finally manage to download the new teeveeing app onto firestick it worked for a week then stopped and said I was not connected to internet also on my iphone I get the same message, after 4 e mails all I was asked is it working again and of course it is not. Terrible response and really dissapointed with this now. If you can get your tv abroad somewhere else then I suggest you do it cause this is usless, I am sorry guys.
29 mei 2024
Review zonder uitnodiging
Antwoord van Teeveeing
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you've encountered with our service. It’s clear we have not met your expectations, and for that, we are truly sorry.
We take your feedback seriously and want to resolve this issue for you. Could you please provide us with more details about the problems you're facing, so we can better assist you? Additionally, we will review our support team's response process to ensure we provide more effective and timely solutions in the future.
We appreciate your patience and hope to regain your trust. Please contact us directly, and we will prioritize resolving this issue for you. Thank you for bringing this to our attention.
Has Teeveeing dissapeared altogether
Has Teeveeing dissapeared altogether? or will they be back?
24 mei 2024
Review zonder uitnodiging
Antwoord van Teeveeing
We apologize for the delayed response. We experienced some issues recently, but we are now fully operational.
Please rest assured that Teeveeing is here to stay. If you have any ongoing concerns or need assistance, please email us at support@teeveeing.com, and we will get back to you as soon as possible.
Thank you for your patience and understanding.
Hi I have purchased a Holiday TV…
Hi I have purchased a Holiday TV Subscription This Morning - 22nd May 2024 - I have encounted a error while selecting the pay now button there are no errors my end on completing the transaction . however upon refreshing the page the membership have not been activated/updated. I do however think there should be better support for the consumers that use your services I don't feel that the consumer/customer need's are of importance to this company. I will Update this review should the issue that i faced are rectified. I have emailed the support crew currently faced with automated replies.
22 mei 2024
Review zonder uitnodiging
Antwoord van Teeveeing
We apologize for the delayed response and any inconvenience you've experienced. We're sorry to hear about the issues you've encountered with activating your Holiday TV Subscription.
Please email us at support@teeveeing.com with your details, and we will address your concerns as soon as possible. Your feedback is important to us, and we're committed to improving our support services.
Thank you for bringing this to our attention, and we appreciate your patience
No service for weeks now
No service for weeks now. Apparently there is a legal issue with a big corporation (MPA), but the level of communication offered by Teeveeing is minimal, so we do not know when service will be resumed, if at all. I could watch Teeveeing in the UK, so a connection via a VPN would work as the issue has to do with access from Spain, but the whole thing gets rather expensive, and who knows whether MPA will also restrict access from other countries in the future.
20 mei 2024
Review zonder uitnodiging
Antwoord van Teeveeing
Thank you for sharing your concerns. We apologize for the lack of service and the limited communication regarding the ongoing legal issues with the MPA. We understand how frustrating this situation is and the uncertainty it brings.
While connecting via a VPN might allow you to access Teeveeing, we recognize that this adds to your expenses and may not be a long-term solution if further restrictions are imposed. We are actively working to resolve these issues and will provide updates as soon as we have more information.
We appreciate your patience during this challenging time. For any further questions or support, please email us at support@teeveeing.com.
Support
I have used TV Mucho (Teeveeing) for at least the past 5 years,I understand problems happen,but why do support ask if your satisfied, when they do not even give an answer to your problem??.
I live in Spain and now need a "VPN" to access the service here,which now makes it very expensive,so maybe I go down the IPTV route?
19 mei 2024
Review zonder uitnodiging
Antwoord van Teeveeing
Thank you for your loyalty over the past 5 years and for sharing your feedback with us. We apologize for the frustration you’ve experienced with our support team and the recent need for a VPN to access our service in Spain.
We are working to improve our customer support and ensure that all issues are addressed promptly. Your feedback helps us identify areas that need attention.
We understand that the additional cost of a VPN may be inconvenient, and we are exploring solutions to improve accessibility for our customers in Spain.
Thank you for your patience and understanding. If you have any further questions or need assistance, please email us at support@teeveeing.com.
Don't subscribe to this dreadful company
I am in Spain and have had no service on the app for weeks. The company has blocked the option to cancel subscriptions on their website. No reponse to dozens of emails to confirm my request for refund and cancellation and their chat bot is a waste of time. No customer service number. If anyone has any information on consumer rights to take this company to the EU Commission please share.
17 mei 2024
Review zonder uitnodiging
Antwoord van Teeveeing
Thank you for your feedback, and we apologize for the inconvenience you’ve been experiencing with our service. We do not offer phone support, but you can reach us at support@teeveeing.com. We are committed to addressing your concerns and will do our best to respond promptly.
We understand your frustration with the app issues and the difficulties in canceling your subscription. Our team is actively working to resolve these problems, and we are reviewing our cancellation process to make it more user-friendly.
Your feedback is important to us, and we appreciate your patience as we work to improve our services. Thank you for bringing these issues to our attention.
Buffering still goes on
Buffering a forever solution. Going on for months. Day and night, payed for a service I cannot use, emailed them many times, but always answers they are working on it. Now my emails to them bounce back, the troubleshoot on their app doesn't want to send, online forms to them won't send. Total disgrace that they act this way, emailed them that I want a refund, which in their T&C say they will give ignored, don't use. My Location is South Africa.
16 mei 2024
Review zonder uitnodiging
Antwoord van Teeveeing
Thank you for bringing this to our attention. We sincerely apologize for the ongoing buffering issues and the lack of effective communication regarding your concerns. We understand how frustrating it must be to pay for a service that you cannot use properly.
We are currently facing some technical difficulties, which have affected our response times and email system. However, this does not excuse the delays and lack of resolution to your issues. We are working hard to resolve these problems and improve our service.
Regarding your request for a refund, we will ensure that it is processed as per our terms and conditions. Please reach out to us at [alternative contact method] so we can assist you directly.
We appreciate your patience and understanding as we work to address these issues and improve our service.
Dreadful experience with TVeeing
I have used TVmucho for a few years with zero problems, once they switched over to TVeeing the service went downhill, and now we are faced with no service.
Having sent numerous emails, with a standard automatic response due to the lack of service on TVeeing. I have now sent 3 emails telling them I wish to cancel my subscription which is up in June, once again automatic responses. Absolutely ridiculous that I can't even cancel my subscription. If anyone finds a way of contacting them it would be good to know.
16 mei 2024
Review zonder uitnodiging
Antwoord van Teeveeing
Thank you for sharing your experience with us. We deeply regret the inconvenience and frustration you’ve faced since the transition to TVeeing. Your feedback is crucial, and we sincerely apologize for the decline in service quality and the difficulties you've encountered in canceling your subscription.
We are currently experiencing a high volume of inquiries, which has resulted in automatic responses and delays. Please be assured that we are working diligently to address all customer concerns, including subscription cancellations.
We will prioritize your request to cancel your subscription and ensure it is processed promptly. Thank you for your patience and for being a valued customer over the years. We are committed to improving our service and hope to regain your trust.
Bad Service
No replies to emails. I pay an extra subscription for Later 100 which has no time limits, yet several recordings have been deleted. No apologies, no offer of compensation i.e. extra month added as other subscription services would do. I understand the Spanish issue but I'm not in Spain! They should have separate staff to deal with those customers! Definitely will not be renewing. I have just done a 7 day trial of Expat Prime and will be moving over to them when this subscription expires. I have waited too long for a real response to any of my emails. Not good enough.
16 mei 2024
Review zonder uitnodiging
Antwoord van Teeveeing
Thank you for taking the time to share your experience. We apologize for the inconvenience and frustration caused by the lack of response to your emails and the issues with your Later 100 subscription.
We understand the importance of having reliable access to your recordings, and it is unacceptable that several of yours have been deleted without proper communication or compensation. We are currently reviewing our processes to ensure better service and response times for all our customers.
We regret that you have decided not to renew your subscription and will be moving to another service. Your feedback is invaluable, and we are committed to making the necessary improvements to prevent such issues in the future.
Thank you for giving us the opportunity to address these concerns, and we hope to regain your trust in the future.
Dreadful Customer Service
I was a customer of TVmucho which was then aquired I believe by Teeveeing last year. My membership was transferred and short of small hicups I continued to use the service. In mid April I started to have issues when watching both programs and recordings. The system saying I was logged in on another source, which wasn't true. I struggled for a week or so with the irritating message. Eventually I tried to contact support to report the issue on 27th April via chat then email. Both are useless no response despite several contacts from me. I have been trying without success to cancel my auto renewal (due 14 June) again without success. I would say to anyone thinking of using the service "stay well clear of this organisation "
It's interesting that a public complaint gains a response.
That said the system still isn't working and the auto renew cancellation isn't working either.
So the attempt to look publicly like they care is just a sham.
The answer, having discussed the issue with my bank, has been to cancel the debit card and for them to issue a new one.
A pain, but better than paying 89.99€ for nothing, it just means I have to change card details with organisations I want to spend money with!
16 april 2024
Review zonder uitnodiging
Antwoord van Teeveeing
Thank you for your feedback. We sincerely apologize for the difficulties you have encountered with our service and the lack of response from our support team.
We understand how frustrating it must have been to deal with login issues and the inability to cancel your auto-renewal. We are actively working to address these issues and improve our support response times.
Please be assured that we are taking your concerns seriously. We will investigate your case and ensure that your auto-renewal is canceled promptly. Additionally, we are working on improving our system to prevent such issues from recurring in the future.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve these problems.
It seems impossible to contact this…
It seems impossible to contact this company their online chat doesnt work and their message service won't send so I just can't get answers from them the service looks good but without some answers I'm not risking it
Might be worth mentioning this online.
well having eventually got your online system to work and actually accept my payment I must admit the service seems fine but your site has many gremlins and certainly for me gives very little confidence in the company, I sent you an email 2 days ago and still have no answer but should I expect any more?
15 mei 2024
Review zonder uitnodiging
Antwoord van Teeveeing
Thank you for sharing your feedback with us. We apologize for the difficulties you've experienced with our online chat and message services. Please rest assured that we are doing our utmost to reply to all emails and resolve any issues as quickly as possible.
We're glad to hear that you find the service satisfactory after the initial hurdles. Your feedback is invaluable to us, and we are working diligently to iron out the "gremlins" in our system to provide a smoother experience.
We apologize for the delay in responding to your email. Please know that we are committed to addressing your concerns and improving our response times.
Thank you for your patience and understanding.
How long does it take to resolve this…
How long does it take to resolve this issue? I am thinking the App will NOT restart the company behind it have finished trading. Time to cancel my subscription
An update from the company may help me make a decision
4 april 2024
Review zonder uitnodiging
Antwoord van Teeveeing
Thank you for your feedback. We apologize for the inconvenience and assure you that our business is fully operational. We're actively working on resolving the issue with the app, though we can't provide an exact timeframe. Your patience and support are appreciated.
Endless emails no response ,being…
Endless emails no response ,being charged twice .
last year and again this month .
Tv mucho 100time better .
Teeveeing app I constantly have buffering . It's almost impossible to watch anything. The recording also seems to miss the end of programms which is very annoying.
Right now this isn't a service, it's a disaster .THINKING OF CANCELING
9 mei 2024
Review zonder uitnodiging
Antwoord van Teeveeing
We apologize for any delay in our response from the support team. We're currently experiencing a high volume of emails, but rest assured, we're making every effort to reply to each one promptly.
We understand your frustration with being charged twice and encountering issues with buffering and recordings. This falls short of the experience we aim to provide, and we're genuinely sorry for the inconvenience it has caused you.
Your feedback is invaluable to us, and we're committed to addressing these issues to enhance your Teeveeing experience. If you're considering canceling your subscription, we'd like to discuss your concerns further and see how we can make things right. Please reach out to us at support@teeveeing.com, and we'll do our best to resolve these issues to your satisfaction.
Thank you for your patience and understanding.
I have not been able to access my…
I have not been able to access my Teeveeing account for several days now. I live in Spain. I have not been able to access anything at all but have today been charged for another month. It is very unsettling that I cannot access my account but am still being charged. I have not received any emails to let me know what the problem is. I now want to cancel my membership. How do I do that?
9 mei 2024
Review zonder uitnodiging
Antwoord van Teeveeing
Apologies for the trouble accessing your Teeveeing account. We've sent an email to address the issue. For immediate assistance, reach out to us at support@teeveeing.com. To cancel your membership, simply reply to our email or send a cancellation request to the same address.
Since you closed the TVMucho app and I…
Since you closed the TVMucho app and I with great difficulty installed the Teeveeing app I constantly have buffering or am told too many screens watching on the 1 screen I use it on. It's almost impossible to watch anything. The recording also seems to miss the end of programms which is very annoying.
Right now this isn't a service, it's a disaster and not worth the annual fee!
date of experience is everyday since I installed the Teeveeing app last Friday.
8 mei 2024
Review zonder uitnodiging
Antwoord van Teeveeing
We apologize for the ongoing inconvenience you've experienced with the Teeveeing app. We're truly sorry to hear about the buffering issues and the difficulties with watching programs smoothly. Missing the end of programs due to recording issues is also frustrating, and we understand your disappointment. We're actively working to resolve these issues and improve the overall service quality. Your feedback is invaluable to us, and we're committed to addressing these concerns promptly. We appreciate your patience and understanding as we work to enhance your viewing experience. If there's anything specific you'd like us to look into or if you have any further questions, please don't hesitate to reach out to our support team.
The service still isn't working
The service still isn't working. Today we finally received an email which said 'you might have seen some issues with our service'.
The fact is their 'service' simply isn't working.
The email goes on to say 'Thank you for being patient. We will let you know if there are any big changes. If you have questions, please reach out to our support team.'
If it was my business, I'd have sent out an apology saying 'sorry we are not providing what you paid for'.
I hope they finally have the decency to provide their customers with a refund.
8 mei 2024
Review zonder uitnodiging
Antwoord van Teeveeing
We apologize for any inconvenience you've experienced with our service. If you encounter any issues in the future, please feel free to email us again with your request, and we'll do our best to address it promptly. We understand your frustration, and we sincerely apologize for any trouble caused. We've noted your feedback regarding our recent communication, and we'll strive to improve our messaging to better reflect the situation. If you have any further questions or concerns, please don't hesitate to reach out to our support team. Thank you for your patience and understanding.
Taking Money without concent
EDIT TO YOUR REPLY. I CANNOT CONTACT YOU
AS YOUR EMAIL ADDRESS IS NOT ACCEPTING REPLY MESSAGES OR DIRECT MESSAGES. THEY JUST GO INTO MY OUT BOX. I'VE ALSO LRFT SEVERAL 'CHAT' MESSAGES. Normally, I would give you five stars but since taking out my current subscription which finishes on 12th May 2024 I have REPEATEDLY instructed you to cancel the auto renewal. However, even though I get a response it is not about cancellation. You are not responding to me in anyway, even though your unrelated responses are coming to my email address. Your autorenewal is not working on the app. If this is the only way I can get you to respond to me then so be it.
You MUST NOT take any more money from my account as I've told you not to and I DO NOT want to renew. Cliff Rust
EDIT: Your reply was still unable to be answered but I have just received an email saying uou have closed the account. However, on this occassion the one star has to stand. I hope you get your problems with the Spanish Authorities sorted out as your app is usually five stars.
7 mei 2024
Review zonder uitnodiging
Antwoord van Teeveeing
Hi Cliff,
We have replied to your email. You can reply to us and we will sort this out for you.
Regards,
Teeveeing Team
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