Great service. They took the time to listen to our needs so the right equipment could be selected and purchased. The company provides a great option on their Panel PC product line and their team... Toon meer
Bedrijf heeft geantwoord
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Looked up my old unit, suggested a new unit that was comparable, but faster. Offered driver updates if needed. Actually took time to speak with me to make certain I got the right unit.
Not UL Listed, can't be used for UL 508 Industrial applications. Shipping was an extremely long lead-time. Blanket orders required to maintain stock if one fails or is suddenly needed. Otherwise a... Toon meer
When choosing hardware for testing and implementation of our new software program. We found Max M. to be extremely helpful in our selection process as we had some pretty rigid requirements as the h... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over TEGUAR
Geschreven door het bedrijf
Teguar specializes in industrial panel pcs, fanless computers, medical computers, waterproof computers and rugged tablet PCs. Our high-end industrial components provide for secure 24/7 operation.
Geschreven door het bedrijf
Contactgegevens
2920 Whitehall Park Dr, 28273, Charlotte, Verenigde Staten
- 800-870-7715
- Sales@Teguar.com
- teguar.com
4,7
Uitstekend
172 reviews
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They were very helpful
They were very helpful. They came to our business and was able to tell us exactly what we should ordered. We placed the order and it arrived promptly as they said it would.
7 juli 2022
Our rep Clint Nichols was great but the…
Our rep Clint Nichols was great but the shipping department doesn't seam to know how to read. We asked for our item to be shipped via our account and priority overnight. The packing slip said exactly what we wanted but our package was shipped via ground. Clint was awesome at trying to get it fixed but was unable to.
12 mei 2022
Antwoord van TEGUAR
Thanks for the feedback about both your Sales and Shipping experiences. We're glad Clint was on top of things for you, and we apologize for the breakdown in communication that resulted in ground shipping instead of priority. We have addressed the situation with the shipping agent in question, and hope that you will let Clint know if you need anything else. We look forward to doing better with your next order!
Excellent service Taylor Knuth is super…
Excellent service Taylor Knuth is super helpful every time I speak with him as well as the tech department
29 april 2022
Antwoord van TEGUAR
Thanks for the feedback Philip! Taylor will be pleased to hear that you're happy with everything we've provided to Natech Plastics so far. Let him or our Service Dept. know if you need anything else!
Computer has good viewing angles and good quality picture
Computer was delivered without stand. Stand was eventually delivered but is was not acceptable, and was returned. The stand did not allow good adjustment of viewing angles, and could not be properly tightened.
Computer is excellent, and good viewing angels and beautiful display.
19 april 2022
Antwoord van TEGUAR
Hi Tom, thanks for letting us know about the issues with the stand, and hopefully the replacement that we sent is working out better for you. Let us know if you need anything else!
Equipment was ordered and received as…
Equipment was ordered and received as expected. Hopefully in the future lead times will be less as supply chain issues are resolved.
24 maart 2022
Antwoord van TEGUAR
Hey Jack, glad to hear the hardware reached you as expected!
We do take several measures to help relieve supply chain issues, such as diversifying our parts vendors and keeping a healthy stock of inventory at our US headquarters, but occasional delays are inevitable. In those cases, the least we can do is clearly communicate lead times, which our sales and service teams strive to do at every turn.
Please let us know if there's anything else we can do to go above and beyond!
received replacement components
received replacement components. Email with invoice and tracking were also provided which made tracking easy.
24 maart 2022
Antwoord van TEGUAR
Glad to hear that Steve, thanks for letting us know!
DEMO
I received a demo display and was unable to test this properly as the power supply was NOT included. The packaging was poor and the parts were sent loose inside the package.
24 maart 2022
Antwoord van TEGUAR
Hey Nolan, this is definitely not up to our normal standards! We priority shipped the correct power supply to you as soon as this was brought to our attention; apologies for the mix-up. Your account representative will be reaching out soon to further assist you with anything else you need.
This panel mounted PC is fantastic
This panel mounted PC is fantastic. You know it's going to be nice when there's no bloatware pre-loaded. It's fast (boots in 10 seconds at most), has com ports, is fan-less, and our client is very happy with it. No issues and will be getting more for upcoming projects.
17 maart 2022
Antwoord van TEGUAR
Thank you for sharing Thomas! We take pride in our ability to provide fast boot times, computers with plenty of I/Os, and fanless solutions. Nice to see that you appreciate all of these things as much as we do!
Great customer service and products.
10 maart 2022
Antwoord van TEGUAR
Thanks Al—that's what we aim for!
Outstanding service and products
The company was very helpful and knew the product well! The product was delivered as stated and performs very well. All was above my expectations and I would recommend Teguar to everyone.
19 februari 2022
Antwoord van TEGUAR
Thanks for sharing your experience here Steven, glad we were able to exceed your expectations!
Good product
Good product. Sleek fit and finish. Quick delivery, considering all that's going on in the world. Would definitely buy again.
24 november 2021
Antwoord van TEGUAR
Thank you for your feedback Todd! Sleek, rugged designs that work and make sense is the bar that we set for ourselves when designing a new product. We're definitely fighting hard to stay ahead of the shortages where we can, so we appreciate your understanding in this regard...
Excellent service from sales (Account…
Excellent service from sales (Account Manager) and from operations support (order processing, billing, shipping, etc).
We asked for specific requirements for international shipping and it all worked perfectly!
Congratulations TEGUAR team!
24 november 2021
Antwoord van TEGUAR
Wow!!! Thank you for the overwhelmingly positive feedback Alfonso! We're always happy to tailor our services for our customer's requirements.
Congratulations on your new Teguar Computer! :)
Service was good in the end
Unbeknownst to me, someone at Teguar tried to use my credit card unauthorized. As a result I had not removed the bar re international transactions and dollar value. This meant that I had to call Teguar at 6 am my time to straighten this out. I was not pleased.
The error was rectified quickly and the company apologized
23 november 2021
Antwoord van TEGUAR
Thank you so much for the review Joie! We take pride in our excellence, so when we fall short of excellence, we're not afraid to take ownership of the mistake and rectify the situation as quickly as possible. We do apologize for the inconvenience that this has caused you. We'll definitely learn and grow from this experience. Thank you again Joie!
Top drawer.... every time!
I always appreciate working with the team at Teguar. We get very attentive and personalized service, even though we are a smaller customer. They are professional, thorough, great to work with and have one of the best products at its price in the industry. Teguar is my go to vendor for panel PC's!
23 november 2021
Antwoord van TEGUAR
Thanks very much for the review Tim! We look forward to working with you on your next panel PC order.
Antwoord van TEGUAR
Thanks for the 5 star rating Hernan! Glad we were able to get you the info you needed.
Antwoord van TEGUAR
Hi there Industrial user! :) Thank you for your kind words! We hold ourselves to a high standard when it comes to quality, so it's an awesome feeling seeing our customers happy with our efforts. Thank you again!
I am using the computer in very wet…
I am using the computer in very wet area and it is working extremely well. 5 stars!
16 juli 2021
Antwoord van TEGUAR
Hi Jeffrey! Thank you so much for your kind words! We're always proud to see our waterproof computers working awesomely in wet environments, so thank you for putting a smile on all of our faces. Cheers!
Overall happy with the system and purchasing process.
There was some confusion between the quote, the purchase order, and the final system configuration. The system seems to be working as expected and the final price was competitive with other vendors of similar items.
14 juli 2021
Antwoord van TEGUAR
Hi Ken! We absolutely appreciate the feedback! It's awesome that you're satisfied with our products. We definitely want to get more details about the confusion during the ordering process. We strive for excellence on every order, so if there was any confusion, we want to take a look at what happened and find ways to improve so that your overall experience is seamless. That said, a member of our team will reach out to you to get more details. Thank you again!
Rugged Tablets Purchases
I received the first of 6 tablets back in May 2021. It was the larger TRT-Q5380-10, where the remaining are TRT-Q5393-07. The 7" tablets have not arrived due to a 4-6 week lead time. I have no issues with the communication with the folks over there, everything went smooth with the first order. I was surprised that the tablet, docking station, and power supply came in with no paperwork at all. No quick start guide, no instruction pamphlet, not even link to down load a manual or specs information. It was a little more difficult to familiarize myself with the locations of different ports and various start up applications. The tablet works fine and I haven't had any issues.
14 juli 2021
Antwoord van TEGUAR
Hi Gene! Thank you so much for your feedback! We definitely agree that it would be more difficult familiarizing a new tablet without a quick start guide. We'll absolutely review this feedback internally. If you have anything else you would like to share about your experiences with your tablets, please feel free to give us a call at (704) 909-7803.
Teguar is a good company to work with for panel PC and other products
Joshua Steinruck, our sales rep is always very professional, informative and helpful. We are pleased with the panel PC we have been using and would recommend Teguar to other companies requiring panel PCs.
14 juli 2021
Antwoord van TEGUAR
Hi Joe! Thank you so much for your kind words! We aim for nothing short of excellence, so we're pleased to see that you were happy with our products and our services. Please feel free to reach out to our awesome support team for any questions or assistance: (704) 909-7803. Thank you again!
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