TEGUAR Reviews 

172
•
TrustScore 4.5 uit 5

4,7

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Beoordeeld met 5 van de 5 sterren

Great service. They took the time to listen to our needs so the right equipment could be selected and purchased. The company provides a great option on their Panel PC product line and their team... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Looked up my old unit, suggested a new unit that was comparable, but faster. Offered driver updates if needed. Actually took time to speak with me to make certain I got the right unit.

Beoordeeld met 3 van de 5 sterren

Not UL Listed, can't be used for UL 508 Industrial applications. Shipping was an extremely long lead-time. Blanket orders required to maintain stock if one fails or is suddenly needed. Otherwise a... Toon meer

Beoordeeld met 5 van de 5 sterren

When choosing hardware for testing and implementation of our new software program. We found Max M. to be extremely helpful in our selection process as we had some pretty rigid requirements as the h... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Computer hardware fabrikant

Over TEGUAR

Geschreven door het bedrijf

Teguar specializes in industrial panel pcs, fanless computers, medical computers, waterproof computers and rugged tablet PCs. Our high-end industrial components provide for secure 24/7 operation.

 Medical Computers & Tablet PCs 
 Industrial Computers 
 Panel PCs 
 Waterproof PCs and Monitors 
 Fanless Box PCs 
 Rugged Tablet PCs 

Geschreven door het bedrijf


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

172 reviews

5 sterren
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3 sterren
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1 ster

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4,7

Alle reviews

(172)

36 reviews in de afgelopen 12 maanden

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Beoordeeld met 3 van de 5 sterren
Logo TEGUAR

Antwoord van TEGUAR

Hi BS, we appreciate you taking the time for leaving this feedback. This is not the type of experience that we want for our customers. That said, we want to talk with you about your experience, so please feel free to contact our tech department at (704) 909-7803 so we can help you with any questions about how to use your device. We'll also be reaching out soon to see the specific instances where your device was not easy to use.

Beoordeeld met 5 van de 5 sterren

Teguar TP-4040-10P

We are happy with the purchased industrial panel (TP-4040-10P), it is exactly what our customer was expecting for. There is just one thing I want to mention: the space for wiring is quite reduced on this panel size so I had to use an angled RJ45 cable for connecting the panel to the network. It would've saved some time if I had known that before starting to test the panel. Luckily there is a version with wifi card that we ordered in the end.
We are very happy with the customer service provided by Max, we got really quick all the info required to make the right choice. Also we want to thank him for the opportunity to test a demo unit before ordering the product. I will continue to use these panels in my future projects requiring this type of device and in the end I would recommend Teguar product to anyone who needs a good industrial panel PC.

20 april 2021
Logo TEGUAR

Antwoord van TEGUAR

Hi Odet, thanks so much for the feedback! We'll pass along the message regarding the back panel of the unit to our design services. Please feel free to reach out to Max any time you need hardware for a future project!

Beoordeeld met 4 van de 5 sterren

Ordered sample of an OTS panel PC.

Ordered sample of an OTS panel PC.
Delayed shipping, but got it

15 april 2021
Logo TEGUAR

Antwoord van TEGUAR

Hi Moran, glad to hear the demo panel PC arrived safely. We wish there was more we could do regarding the delay. Please reach out to your salesperson if there's anything else we can help you with.

Beoordeeld met 1 van de 5 sterren

I was promise to have good services by…

I was promise to have good services by joining Teguar, the first order was ok but after that was very bad.
long ETA, charge for power supply that was not ship with the computer, sent brokage fee diectly to the end user.

anyway very bad experience

3 maart 2021
Logo TEGUAR

Antwoord van TEGUAR

We're sorry to hear about your bad experience Pierre. We always try our best to set reasonable expectations and avoid outcomes like this one, and unfortunately it seems we were unable to do so this time. We will reach out to you soon to resolve this issue.

Beoordeeld met 4 van de 5 sterren

Reliable systems - Warranty service can be expensive

Systems are robust and stand up to the punishment of our production environment well. I was a bit disappointed in how much it costs to have them repaired by the vendor in both return shipping and replacement parts but that could just be due to our unfamiliarity with purchasing these higher quality systems.

25 februari 2021
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Antwoord van TEGUAR

Hey Brad, thanks for the feedback. We strive to offer high quality service and parts while keeping our pricing competitive. We're glad to hear the products are holding up well! Please reach out to your sales representative if there's anything else we can do to help you.

Beoordeeld met 5 van de 5 sterren

Teguar used their expertise to provide…

Teguar used their expertise to provide me with a superior all in one tough screen to be used in a very tough environment. Thus far I am very impressed with their platform and customer service.

25 februari 2021
Logo TEGUAR

Antwoord van TEGUAR

Don't go easy on that all-in-one touchscreen Justin! Give it all you've got; our hardware will soldier on. Thanks for the feedback!

Beoordeeld met 5 van de 5 sterren

Very supportive

Sales representative has always been supportive and kind to provide commercial and technical information on Teguar products.

24 februari 2021
Logo TEGUAR

Antwoord van TEGUAR

Great to hear, thanks Victor!

Beoordeeld met 5 van de 5 sterren

I am always impressed

I am always impressed with how the staff Teguar responds to norwix' inquires. Their inside sales team does a great job keeping us informed of the status of our orders.

And while I'm at it - your repair center is awesome. They truly go above and beyond in getting my aging system back up and running. Making Teguar products have much higher value to my team.

19 januari 2021
Logo TEGUAR

Antwoord van TEGUAR

Thank you Fred! Our service team is indeed top notch and we appreciate the recognition. Looking forward to working with you on the next project.

Beoordeeld met 5 van de 5 sterren

When choosing hardware for testing and…

When choosing hardware for testing and implementation of our new software program. We found Max M. to be extremely helpful in our selection process as we had some pretty rigid requirements as the hardware was to be deployed in a sterile processing environment. We were provided with a premarket loaner model for testing purposes prior to help in the decision making. This was an invaluable service. The All-in-one unit we chose to move forward with was first class. I give Maqx and Teguar 5 out of 5 stars for price and service.

Peter Day, Managing Member
Performance Assurance Systems, llc.

29 december 2020
Logo TEGUAR

Antwoord van TEGUAR

Hi Peter, we're very glad to hear that you were pleased with the experience! And we're pretty fond of Max around here too. Thanks for the review!

Beoordeeld met 4 van de 5 sterren

Good So Far

So far, so good. Mistakenly ordered a resistive screen instead of capacitive. They were not able to do very much w/r/t exchanging the screen or allowing us to buy capacitive screens as a replacement. The resistive screen on W10 didn't behave like a true W10 touch implementation. However, their tech support was able to suggest a better driver for the screen that made it behave as expected. We'll stick with Teguar and order the capacitive screens from the start next time.

18 december 2020
Logo TEGUAR

Antwoord van TEGUAR

Hey Ed, thanks for the feedback. Glad we were able to ultimately resolve the issue but sorry about the confusion. We'll pass the information along to the appropriate departments. Looking forward to working with you on your next order!

Beoordeeld met 5 van de 5 sterren

Awesome Customer Service

This was our second order from Teguar and we are still supremely satisfied with the experience. We conveyed our needs to the sales staff and they promptly submitted a quote for exactly what we required and the order arrived ahead of the quoted time estimate. Their products are great quality given our production environment, I would highly recommend!

17 december 2020
Logo TEGUAR

Antwoord van TEGUAR

Thank you so much for the feedback Stephen! We're happy to partner with you for whatever you need.

Beoordeeld met 5 van de 5 sterren

Thanks for getting the computers to so…

Thanks for getting the computers to so quickly. In the short time we have had them it is evident that they will be easy to use and seem to be what we were looking for i.e. usability and toughness.
Doug Hubbard/Fire Chief
CFD #1
Claflin KS

11 november 2020
Logo TEGUAR

Antwoord van TEGUAR

Our pleasure Doug! Happy to hear that the computers are working out for you.

Beoordeeld met 5 van de 5 sterren

It was a pleasure doing business with…

It was a pleasure doing business with Teguar Computers! There professional sales staff answered my questions, provided product information quickly and made recommendations for installation on our end easy for us.
Keep up the wonderful work!
Ed Paquette
IT Production Staff
North West Offset Printing

27 oktober 2020
Logo TEGUAR

Antwoord van TEGUAR

Thanks Ed! Glad to hear it was a 5 star experience all around.

Beoordeeld met 4 van de 5 sterren

Excellent all-in-one computer

The all-in-one wall mounted computer has been working well since putting into use.

14 oktober 2020
Logo TEGUAR

Antwoord van TEGUAR

Great! Let us know if there's anything we can do to improve.

Beoordeeld met 5 van de 5 sterren

Excellent Customer Service

My experience has been excellent especially communicating with the sales representative that has been very patient and also informative on assisting me with my specific application needs.

14 oktober 2020
Logo TEGUAR

Antwoord van TEGUAR

Perfect Jacques, that's what we like to hear! Thanks for the feedback, we'll pass this along.

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