Template.Net Reviews 289

Vera replied quickly for my inquiry. Good customer service👍🏼👍🏼

They are refusing to refund $59.88 they are charging me when I ordered one document this week. "THEY say" I am renewing a year subscription.

This company will quietly enroll you in a yearly membership even if you never opted in. They’ll keep charging you every year and refuse to issue refunds. The whole setup feels predatory and designed to trap customers with recurring payments they never agreed to.

Used this once, auto-renewed and reached out immediately, literally same day, they do not care and will not refund anything since I was notified before in the various other emails. Will not recommend. Mediocre at best, terrible customer service and terms of agreement. There are other options people find them.

I signed up for what was clearly presented as a monthly subscription, but was charged for an entire year upfront without any warning or clear notice. This company completely misrepresented their billing options — the checkout page made it look like I’d be billed monthly, not annually.

When I contacted support about the issue, they flat-out refused to process a refund, even though the charge happened right after sign-up and I hadn’t used the service. Their response was dismissive and unhelpful, offering no accountability for the misleading setup.

At this point, I genuinely believe this website is a scam or at the very least intentionally deceptive in how it handles subscriptions. I strongly recommend staying away and double-checking your billing statements if you’ve already signed up.

Vera was very helpful when answering questions!

I subscribed for a year and I created a template that didn't work 100% from the beginning - that was the first red flag - the template was constantly having errors which delayed the production of my work. On the last error that the template had, I was told that they had eliminated the commands that I used on my template, and didn't give me any options, basically I paid $84 for a year, and I wasn't able to fully use the template. I do NOT recommend using this company, they want your money and don't want to help at all.

Great customer support from Vera. Very quick to help and solve personal issues with my account.

Vi made me a quick refund. Excellent job.

Customer service on another level! Thank you!

The service is exceptional.
And the Customer service excellent from Vi.
Thank you

Large selection of options/templates to use across all platforms. Helpful customer service.

amazing customer service by VERA! Really great site and easy to use!

exceptional .
thank you Vi for everything

Interaction with the team was excellent.
The extensive variety of templates is unbelievable.

The customer service is amazing. Rain was extremely quick and helped me with all of my questions.

I got answers for my question and issue resolved in a few seconds

VERA was VERY helpful with the services that were provided to me. The help that was give to me was very FAST and the customer service was GREAT!

Customer Services fulfilled my request in a friendly, professional and extremely quick way.

Thank you

I accidentally clicked the wrong button and subscribed to the Plus package on Template.net. I reached out to customer support, and Rain responded quickly and professionally. She patiently guided me through the process, canceled my subscription, and promptly initiated a $24 refund — all within a few minutes.

Even though I hadn’t used the service yet, this positive support experience gave me a lot of trust in Template.net. I truly appreciate Rain’s efficiency and kindness. Thank you for the excellent assistance!