Terra Kaffe Reviews 

I had a question regarding my recent Terra Kaffe order and Janna was super responsive and helpful. Aside from loving my new Demi machine, I loved the custom service Janna provided.

Great job TK!

My wife and I were early buyers of the TK-01, and after several years of enthusiastic use + great coffee, it finally bit the dust this year.

I reached out to TerraKaffe support for potential repair (even though I was out of warantee,) and their support team was fantastic - we had a full discussion and aligned on a solution I was happy with within 24 hours.

Highly recommend!

Luis in particular was extremely helpful. He took the time to troubleshoot my issue. Escalated it to another team for more opinions and ultimately facilitated a replacement unit for me, free of charge, and even covered the shipping of my original unit back to them.

I’m sure my issue was some sort of software bug, but the machine was still producing fantastic coffee, as is the refurbished replacement I was sent.

Very responsive along the way and always polite. Absolute pleasure of an experience made better by the fact that I’m jaded from not receiving service this good so often, I went into the process assuming I’d be treated poorly and not ultimately be satisfied with the outcome . Could not have been further from the truth!

I had an issue with my terra kaffe machine. I reached out to customer service, provided the requested information easily online and a representative contacted me very quickly to help with my issue. Additionally, their help fixed and resolved the problem quickly. Very appreciative to have a responsive team.

I am second owner to the terre kaffe tk-01 . I’ve had nothing but excellent coffee . Doing my normal cleaning this Sunday a part in the grinder had broke . Immediately going online on a Sunday the company reached back out to me within hours reassuring me my part will ship asap ! I can’t wait to definelty upgrade one day to the tk-02 . Thank you for making my mornings so much better !

So much mold. Is there any way to add pictures? It’s so terrible. And there’s no way to return the machine. It started a couple months after purchase.

So our household, we drink a lot of coffee, I mean a lot of coffee. The Terra Kaffe Demi has met the challenge, when faced with a customer service need, the company responded quickly and efficiently, showing a care for their customers and standing behind their product! This has saved money from not needing to go to coffee houses daily.

The Demi is my 2nd machine from Terra Kaffe. Loved the TK-1 and wanted something more compact. Demi does not disappoint! Customer service is super responsive to any problems. I recently made an error and removed brewer and they sent me easy to follow instructions right away. Friends and family love making their coffee at my house!

As an early adopter, my family and I have grown to love the TK-02 for the fantastic variety of coffee it makes—so much so that going without it felt impossible. When our original unit ran into a issue, our extended warranty provider issued a full refund. However, prices had nearly doubled since our initial purchase, which put us in a tough spot.
I reached out to their customer support team, and they were incredible. They offered to discount a new TK-02 to match our warranty payout. I’m thrilled with how generously and efficiently they handled everything. We can’t wait for our new machine to arrive!

We received our Demi promptly after ordering and we absolutely love the machine. We use it everyday and have had multiple people staying with us use it as well. The verdict is unanimous- this makes phenomenal espresso and is so easy to use (we have also owned a Jura). The icing on the cake is that we ordered some supplies but there were some issues with shipping. After reaching out, everything was resolved easily, quickly and completely. Special kudos to Feder for taking care of everything. I can’t ask for more from a company- great product, great service.

I researched several Jura models before purchasing the TK-02 -- now using the TK-02 for some time, I realize I made the right choice. Espresso customization for each drink is a real bonus!

Had some challenges with a supply order for my TK-02. Such a great unit. The support team did a great job of helping me and resolving the issue very quickly to help me get the unit running optimally. They did exactly what I needed and didn't hesitate to make it happen. Great product and great team!

Had a water filter shipment get lost in the mail. Reached out to Terra Kaffe and they were so responsive! Sent me a new one quickly and followed up to make sure I received it. Excellent Customer Service!

I recently purchase the Terra Kaffe Demi, as I did not have the need for a dairy component to my coffee routine.

Man, what a beautifully-engineered machine it is.

The attention to detail on keeping the device simplistic, but elegant in clear. From the simple things like drawer functionality and mechanical serviceability to important customization powered through the menu/nob.

Best of all: the coffee - whether espresso-oriented or drip - tastes fantastic. Couldn't be happier!

I decided to give Terra Kaffe a shot and started renting the Demi about 11 days ago. So far, I am very pleased with the company and the machine. The shipment was very quick, and the machine is incredibly easy to use. I still have to figure out the perfect grinder settings, but so far I am very impressed! I also contacted their customer service, and the reply was super quick and efficient!

I am an owner of a Terra Kaffe TK-02, and I have been very impressed with the functionality of the coffee machine since I’ve gotten it. Any issues I have had with it was handled by the service representative, and they followed up many times when I was unresponsive showing their commitment to customer service.

I first used the TK-01 at my son’s home in CA. It was so easy to use! And I loved that it freshly ground the beans for each cup. When I returned home I ordered a machine and proceeded to smile every day drinking freshly brewed coffee.

I reached out to customer service for a bad display on my TK-02 and they responded immediately to remedy the issue. After trying a few things while verifying my model and serial number. It was determined that it would have to be shipped back for repair. I didn’t have the original box so they promptly shipped me a box with packaging material along with the RMA which included paid shipping. My machine was returned within a reasonable time and they followed up to verify to see if the problem was fixed.
Although I was disappointed that the display went out, Terra Kaffe’s customer service renewed my confidence knowing they back up their products. I would definitely recommend Terra Kaffe to my friends and family.

Purchased the tk-02 less than 3 years ago, the drip function was not as advertised (essentially a slow pulled espresso) + now the grinder is not working and after playing 21 questions with support they tell me it's $350 to send it to some repair outfit to have it addressed. Incredibly disappointed after dropping ~$1500 on this, instead of the tried and true Jura.

Decent espresso drinks for awhile, I had 2.6k over the time period.

Bought a Terra Kaffe Demi machine and absolutely love it! It makes my favorite drinks and has so many settings to dial in my perfect drinks to my taste. Its beautiful, modern and stylish too! I can tell a lot of thought was put into the design and function. I did reach out to customer service because I had some questions about the settings and they are extremely responsive and helpful. I was able to get a timely answer to my question very easily. Highly recommend this company and the demi machine. I'm very happy I purchased from them.