Terralotus Reviews 

I wish that I had read all of the reviews before ordering! Not unlike others, I found similarly that an additional $59.99 has been charged to my debit card one month after first purchase. I DID NOT sign up for automatic additional shipments, have not received the unwanted second shipment as yet. The customer service number goes directly to a recording stating that voice mail has not yet been set up. DO NOT BE DUPED BY THIS COMPANY. By the way, product is only so-so.

DO NOT BUY any of this company’s products. I ordered one tallow honey balm from them, and somehow, the company set up a monthly refill for the product. I called them twice, and emailed them three times, demanding that they cancel the auto-refill, and refund the $39.99 charge for the first auto-refill. No one from the company EVER got back to me. The auto-refill jar arrived today, but I was charged for it last week. They are SCAMMERS; do not buy any of their products. Linda E.

TERRIBLE customer service. I placed my order over 2 weeks ago and have still not reviewed it. The tracking provider is not tracking my order and Terra Lotus has not responded to 3 emails. STAY AWAY.

I was charged for 5 jars even tho the offer was for buy 3 get 2 free with free shipping. Immediately emailed customer service and was hold my order had already been processed and I could send back once I received. What a load of crap. Ill be going back to neptune beef tallow. They are atleast honest and helpful

Scam! Scam! Scam!
Never buy from this scammer !
I purchased 3 big jars of balm for 58,98 dollars ( deal was buy 2 , get 1 for free.) But they only sent me One tiny jar for almost sixty dollars . The balm as hard as a rock, I don’t see no improvement of my skin after using it for several days. There is no way to contact this company. No phone numbers. I wrote 3 emails with complaints to their “support team” , no answer. Afterwards, I found these reviews wherever people say that this company keep changing your credit card every month and there is no way to stop them!

Terra Lotus balm.
I don't care for the product. There has been zero response to my requests inquiring how to return the product. There is no phone number for customer service. I did not subscribe and it seems I can not return.. Avoid.

I ordered from the company not even 1 month ago and today I am also being sent another 3 jars! I didn't order them! I DIDN'T SUBSCRIBE TO ANYTHING!!

DO NOT BUY ANY PRODUCT FROM THESE PEOPLE THEY ARE SCAMMING.

I ordered from the company not even 1 month ago and today I was sent an email that they are shipping me another 4 jars! I didn't order them! I DIDN'T SUBSCRIBE TO ANYTHING!!
I WANT TO SEND THE 3 UNOPENED JARS BACK!

This company charged me for my one time delivery and then proceeded to charge my credit card, monthly, the same amount. They have not responded to my emails. I can’t imagine the number of people who haven’t picked up on this with their cc statements. Not happy!

I purchased the 2 oz at amazon n liked the product...when i went to terra lotu to purclchase the 4 oz they show 2 diferent prices and the bottles or descriprion does Not say how many oz you get for the prices ,i dont use e-mail and tge DONT HAVE A CONTACT NUMBER to ask a simple question.

Tallow is pretty hard and not easy to spread, especially on your face, but it is tallow. What’s really not great is they are one of those companies that automatically subscribes you every month if you don’t UNCHECK that box. And by the time you figure out you’ve been subscribed, they’ll stop it for next time with no returns on the current shipment. How convenient. It’s just a money grab for an extra $50. Sad. Now I’m stuck with another 3 jars of stuff I’m not thrilled with and out $50. Don’t bother!

I ordered their balm and i do enjoy their product but not their customer service or order process. I ordered from their 'buy 2, get 1 free' advertisement. Received them and I liked it. Took a little trial and error so I didn't apply too much but no complaint. They did make mention of that. With the amount you use each jar would have lasted me 3+ months easily (they claim very long lasting as well),
About 2 weeks later I get an email that my card has been charged for two more jars. I immediately replied to the company not to ship this because i did not order it. They responded two days later saying I had signed up for a subscription. Which I know I did not since I did not even know if I would like the product Their email response was "Regarding the renewal order that just processed: Since this shipment is already queued for fulfillment in our system, we are unable to stop or cancel the transaction, so you will still receive it. Please be advised that per our terms of service, we do not accept returns or issue refunds on subscription renewals, so you will still receive this final package. If anything else comes up please let me know!"
So, my warning is about their subscription! It will probably take me over a year to use this much product. This was a regrettable purchase.

This is a wonderful company. I purchased the soap and balm and it does what they advertise, it’s not greasy and my skin absorbs the balm and feels plump and smooth. I had an allergic reaction to the 1st balm my face was sensitive to the orange scent I purchased and I was going to order another but the company actually replaced it, since then I purchased another scent and love it .It’s nice to know there are companies that actually deliver what they advertise and care about their customers.