Texasjackets Reviews 

This company is TERRIBLE. DO NOT ORDER!! the jacket they sent was extremely cheap and bad sizing. When I tried returning, they offered me 15% when it has og tags and packaging and before 30 days. I had to persuade saying I would give a 5 star review in order for them to give me 45% which is all they could do apparently. Then after finally receiving 48 dollars as my refund they sent me a bill in the mail for the shipping cost which was 16 dollars which they also added the billing of two jacket shippings when I only got one jacket. I offered a return and they refused. I called their town and turns out they are just a warehouse, which then they gave this company an F. If that even does anything. Yall absolutely suck and will eventually get sued for going against your return policy.

After the purchased items were delivered, I received an invoice from FedEx stating the "duty" charges were $13.01. When I notified Texas Jackets they responded "Since your order was shipped internationally from our warehouse, FedEx sometimes assesses a small customs clearance or brokerage fee upon delivery for processing the package through customs. This fee is charged by FedEx directly and is separate from the order total you paid us." After I objected they responded "Regarding the FedEx customs charge, please note that we have already covered all shipping, handling, and delivery costs on our end. However, certain customs duties or import taxes may sometimes be charged directly by local authorities or courier services (such as FedEx), in accordance with U.S. government regulations. These are not fees we control or collect, and they are paid directly to FedEx or U.S. Customs." They then offered: "That said, as a gesture of goodwill, since FedEx has requested a $13 charge from you, we’d like to offer an $8 refund from our end. This refund will be processed back to your original payment method within 24–48 hours once you confirm. This means you’d only need to cover the remaining $5, while we’ll handle the rest to help ease the situation." In their final email they stated "We would like to clarify that we are not refusing to help cover this expense. However, as these are local taxes, they are generally the responsibility of the recipient, and we have already covered all shipping and handling costs from our end." I responded they were duty charges and certainly not local taxes. I advised Texas Jackets I would pay all of the duty charges and then warn potential future customers to beware that they may incur additional customs charges that Texas Jackets does not cover.
The pullovers I ordered came from Pakistan. Quality was less than I expected but probably okay for the price. One had to be returned and I thought the $35 fee they charged was high. Customer service was very timely and courteous in their responses. I will not buy anything else from Texas Jackets.

The jacket came in a timely fashion and is nice quality. It did ship from Pakistan which I was unaware of. My problem is that after Christmas I received a bill from UPS for shipping. I was surprised because the website says free shipping, but when I called they said because this had to be shipped from Pakistan, I had to pay the shipping fee. I think that their website should clarify that and let you know where it's being shipped from and that you might possibly get a charge and that they only do free shipping within the United States.

Customer service was quick to respond and bring resolution to an issue I had with an order.

Thanks to the wonderful 5* customer service from the Texas Jackets Sales Team, it made my exchange that much easier and smoother when this type of thing can be stressful! I found Michael, and Beth especially efficient, understanding, kind, and professional. The smoothness of their communication, and brilliant explanation really helped my understand the process to organise things and get what info they needed over to process everything in a speedy manner. The cardigan I ordered was too big for my other half but it’s my fault for ordering a size up than his usual size. The sizing is correct so I would personally not recommend ordering up a size. The quality is fantastic and I very much look forward to receiving the medium one in due course to re live that pressie giving moment!
It can be for his birthday instead of Christmas so that’s all good ;)!! UPS delivery fantastic and faultless too.
Would definitely order from Texas Jackets again. Thank you :) xx

Customer Service! They were quick to respond and helped me right away. My Senna shirt arrived in time for Christmas. The product was great quality down to the details and my husband loved it. I definitely will turn to this company again for special gifts.

Cheap knock off POS jacket received. It was supposed to be a Carhardt jacket but was not. Took forever to even receive the item which was shipped from Pakistan. Then the kicker, two weeks later I received a Customs bill from UPS.

Texas Jackets is a SCAM. I paid a lot of money for two Carhartt jackets and they were poorly done KNOCK OFFS that looked nothing like what their site pictured. Complete waste of money and does not honor their refund policy. BEWARE!!!

BUYER BEWARE. This company is unethical. I ordered a shirt that was advertised as being the shirt I admired on a television program. It used the name of the show and pictured the host wearing it. The product I received had a ridiculously different appearance. It is ugly and cheaply made. Despite their stated liberal return policy, they stated the product was adequate to meet the description and refused to accept a return and refund. They said they would only give me a 15% refund. DO NOT PURCHASE FROM THIS COMPANY. They are not listed on the Better Business Bureau for a reason.

I needed to exchange a shirt for a larger size.. there was some confusion on my part as to how to send the information to get them to set up an exchange. The staff at Texas jackets is so helpful. They made me feel like I was a very important customer and did everything they could to take care of the problem… which they did. The item that I received from them was of the best quality and the service that I received from them was of a higher quality you can’t say much more than Five Stars can you?🌟🌟🌟🌟🌟

I ordered the "Bad Sisters S2 Eve Hewson Love Black Heart Sweater", it was not oversized, as displayed in the photos, it was skin tight and I ordered a large. When I tried to return it, they only offer 15% or a new size. They ship from Pakistan, not the US and their "free shipping" cost me over $15.

Texas jacket, took care of an issue I had on a with an item I purchased from them and offered me an exchange for a correct size jacket, in a very fast timely matter. Good to do business with Texas Jacket and will do more business with them for sure.

I was skeptical about ordering my Mickey Mouse jacket but had absolutely no reason to be. From the moment I ordered the customer service was amazing, I was reassured all the way through the process. I received updates and tracking information. The jacket arrived today and I actually got emotional when I opened it, it was perfect, in fact, it was even better than I could ever have imagined. So thrilled with my purchase. Won't hesitate to buy from them again.

I see why others are complaining about not getting the exact product the actors wore but they are actors so chances are it's not going to be exactly the same. Get a clue, people. So I ordered a size too large. My fault. They did ask for pics and additional mailing fee but the process was fairly smooth. I didn't have any issues other than the the sizing and that was my fault.

Amazing customer service!! The team responded very quickly and helped me with my issue.

Great support team for refunds

I received a dress that I ordered that is not the correct size as stated. I asked to return and was told to take a picture of the dress and send an email. I got the craziest response that I needed to pay for the return to South Korea or keep it with a 15% discount to donate it if I liked??

I ordered a jacket, paid over $120, and it is not the correct color or quality as described. Returning it has been a nightmare, saying I'll have to return it to Pakistan, not Texas. They offered 15% off to keep it. The quality isn't good either, looks like part of a cheap costume. I want a full refund and I'm happy to return it to the Texas address on their website.

First of the jacket colors and authenticity is unmatched. Straight out the packaging. Automatically I fell in love with this leather jacket. Packaging was 3 stars price is 3stars I caught the deal but would have paid the full retail price. Wow I mean wow I really love everything the buttons on the jacket . I urge anyone inquiring about the service's go forward with your purchase. Customer service was a1 over the email system. 5 stars on that as well if you like add me on Instagram under @yagafilmz too see more . But I'm already in the process of ordering another two jackets from this company out the package instantly you will fall in love I gave Texas a chance and they delivered everyone in the world has notice and falls in love with this product from me jflames and yagafilmz viralmovieny production please purchase anything from these guys it is so worth it ..

After doing some research the jacket is not original but I still love it for the price please make sure you buy from original owner when it comes to online shopping do research first .. however the jacket is still very nice but not original I will not say don't purchase anything but rather make sure you like what you pay for

Poor quality product. Nothing like image. Returning was not a simple process. I recommend not ordering from this company.