Texecom Ltd Reviews 119

Overall experience of operating the system is not very user friendly. I am an engineer and wanted to have my system to be connected to my wifi to access it through mobile. First thing is that there is no clear documentation available on their site. Somehow, I could manage to do it (YourTube mercy). Final steps are suggesting to have an "Installer ID" and "Master code" to complete the setup on mobile app. I am doing it myself so did not have installer ID. Company's customer service is forcing me to contact local installer to get this completed and asking me to input incorrect information to generate installer ID on their website which failed twice. Now their cloud team will take further action to delete my account to retry. DON'T GO for TEXECOM security system if you are doing it yourself.

After upgrading an old Premiere48 panel and not having any alarm wiring experience the lads at Texecom support have been nothing short of amazing in helping me get to a point where all of then new features are now accessible. Theyve been replying over the course of a month and answering all of my questions, which has led me to purchase more texecom equipment and - also plan to buy more at the end of this month. How support should be. Thanks very much for all the help! (especially Kris)!!

I bought the smartcom wireless adapter. It wasn't updated when they did a roll out of firmware upgrades and now my device is bricked and cannot be used with no way to update the firmware manually. I've basically threw £100 down the drain after they said they will not be replacing them.

Latest version of shock/tamper pads are awful. Keep triggering the alarm in the middle of the night for no reason whatsoever.
And today the whole system is down which means we have to tolerate incessant “bleeping “ from the alarm box about every 30 seconds ….
Had my previous hard wired system for 16 years with no problems. Moved to wireless 4 years ago and had constant problems throughout ….

Customer service was really helpful, dave helped me and sorted my small technical problem with my alarm system.
Friendly too.
Thank you!
They answered straight away too, didn't need to wait.

Dear Texecom,

When you have a decent employee who's worked for you for numerous years, very good at his job, fixed jobs the Chinese couldn't, canceled medical appointments to work overtime, and quite possibly made you alot of money. Have the decency to turn up to his funeral. You forced my dad to retire from a job he enjoyed and couldn't even be bothered to attend his funeral. I hope you fold.

Texecom will not replace or repair faulty items directly... they have to be taken back to the original supplier, not the fitter. Texecom will fobb you off.

If you have this system get an invoice / receipt from the supplier... not the fitter.

Texecom customer service in my experience is shocking.

We had a Premier 64W installed by an NSI company and had nothing but issues , wireless devices dropping out, batteries draining and the App keep going down . The system end panel was upgraded with similar issues then another company took us over after leaving - they’ve told us Texecom is going to the ground , it’s old technology with too many software bugs so we had another upgrade to ORISEC and the system is working really well . Third time lucky but not with Texecom

We had the Texecom alarm professionally installed four years ago and all we have had is trouble. The first year only a couple of issues but then the window sensors systematically failed. So we were getting alarms activations usual between midnight and three in the morning. The alarm installation company after 6 had failed replaced them all and almost immediately they started to fail again. The phone app is poor and unreliable.
All in all a bad choice for us. We are now in the position of looking for another system and having the Texecom one ripped out so a waste of money. Please think very carefully before you get one of these as it’s only been a pain for us and a poor quality product that’s not fit for purpose

Texecom alarms are 5 star and don't listen to these 1 star reviews, people complaining saying every time there's an issue there's a 50.00 call out charge from your security company , well that's an issue with your security company not the texecom alarm . If it's installed correctly and maintained accordingly then the system is great and this is coming from a security engineer ( 25 years in the business ) of your security company is ripping you off or your not qualified to fit this security system then to u can't be giving Texecom a 1 star review .

Texecom app is a joke. Very bad and incomplete history report. Poor arm and disarm functionality when used by two users. Expensive system but much more amateur than my former cheap system. Regret I bought this and regret I always need a professional to program this poor system. Don’t buy!

Installed a Premier Elite system in our self build project 6 years ago. In previous 2 projects I used the Veritas system which I found to be easy to program and very reliable. I have found the Premier Elite to be incredibly complicated and recently had to contact “Technical Support “ after being unable to clear a “ power fault notification “ following a power cut. When I eventually got through to Technical, they were extremely helpful and talked me through clearing the fault notification using “Global Options “ Why on earth make such a simple task so difficult and complicated. I presume it is to force end users to have service contracts with Texecom business customers!!!
When I had the Premier Elite installed I was recommended to install the additional equipment to utilise the “Smart Key”. I haven’t tried to use it until recently. One of the Smart Keys was totally dead. On prising it apart I found the battery to be fixed and unchargeable. I understand that they have recently changed to replacement batteries. At £35 each to replace the older smartkeys is fabulous business for Texecom.
I have tried the other Smartkey which seems to work Okay but it it is far from “Smart” !!! Every time before use, you have to hold the power button for at least 4 seconds before you can activate/deactivate the alarm.
I have remotes for my garage doors and driveway gates, neither has a power on button, simply open or close. Why on earth did Texecom not just integrate the power function in the red,amber and green buttons.
Summing up. Would I use Texecom in my next project .
Definitely not.😩😩😩😩😩

Super After Sales Customer Care

I have a Texecom Premier Elite system. I installed it myself and it runs very well, but every now and then, the SmartCom component of the system fails which means I cannot gain access remotely.

Ash Smith as well as several colleaugues at Texecom Support have all been fantastic. They have very throgough knoweledge of their technology and products and every time I have contacted support with a problem, they have managed to sort me out.

My system is around 4 years old and the support provided is still excellent. I wouldn't hesitate in using Texecom in the future for another property as their after sales care is very good in my opinion.

Stuck with a Veritas 8, unable to remove thanks to idiot landlord. Practically useless unless you want chronic tinnitus. Read the negative reviews (which, of course, none of which have been met by a response from texecom as they'd rather bathe in the maybe 5 positive review essays by new buyers than fix their under-Chinese quality product).

I have self installed a few Texecom Veritas systems over the years with no issues at all. The systems have been robust and problem free. I recently upgraded to a Premier Elite system primarily to get remote access to the system via the phone app. It’s a professional grade system and complex to set up, but the array of configuration options means you can get it to meet your specific requirements. The SMK/FMK keypads are so elegant compared to the plastic RKPs that most alarm suppliers offer. The ability to configure the system with a web browser via the Texecom Cloud is an excellent feature, and for £7 annually is excellent value. Yes the app could be more elegant, but its functionality meets all of my needs. The installation documentation is excellent, all features are well explained, and all manuals are downloadable.

I must mention the excellent customer support that Texecom provide. They treat self-installers with respect instead of a nuisance, and have an encyclopaedic knowledge of their products. Time will tell how reliable the system is but so far I am extremely pleased with it.

I have the same issue as many others. Since my alarm has been fitted in 2021 it has continued to fail. It drains the batteries on a regular basis setting off the tamper alarm. The tamper alarm can go off every hour - including through the night! My alarm supplier Burgess Security has been very helpful but the alarm is not fit for purpose and I have asked for it to be removed. Don’t buy a Texecom alarm!

Buyers remorse, I genuinely regret purchasing the Texecom Alarm system. Foolishly, I assumed that once I'd purchased the product, there'd be no further financial outlay. How wrong I was, accidentally set off the alarm, you need an engineer to reset it. New broadband - you need an engineer to reset it, 12 month anniversary - device goes into service mode - you need an engineer. At £50 a time call out, Texecom Alarms are a fabulous money spinner for engineers. Please avoid, don't make the same mistake I have.

Non stop failures. in 1st year of operation the system has been inoperable for at least 70% of the time. Reason for failures are too numerous to list here but mainly due to very poor quality components and poor design. The main system battery (which is not rechargeable) will go flat if you have a power outage for more that 3 hours requiring an expensive service call and expensive new battery.

Good looking product, unfortunately that is where the good stops. You need to be a good guesser because no instructions at all. It’s no wonder that China is leaving us behind, they may print their instructions in broken English but at least you get some. Even Texecom’s website is a waste of time, all gloss and no common sense.

I worked for Texecom, Its good company to work for. There work there isn't shoddy. Its done to a high standard and they have the equipment to prove that. The staff are well trained and local. Its one of the best places to work in Haslingden. Sadly they cannot control the housing market hence why i left. But id recommend their products.