TFL Visitor Centres Reviews 

The worst service all over the world !!! Dirty seats , no internet, no air condition ,every day one of the tube line broken : short of stuff, no traffic jams working…..bla bla bla They overcharge you if don’t use Oyster card Terrible !!!

worst services in so called first world country as on every Sunday they minimise their services by saying engineers works which is lie

District line train sitting very dirty

It should be -5*
Rims as amateur side hustle business. The worst in the Europe defines (I been in menu countries). 20-40% of the transport being cancelled or running late every single day making your trip 2-3 times longer as normal (especially when returning home after work). Now they became even scammers as web page to claim refund for cancellations is under maintenance for a 2nd week (and the claims are expiring normally after 14 days). Scam on the government level!

Managing children's zip cards is extremely painful. The site varies from being just about usable with the poorest UX I have experienced to being completely unusable.

In the last 8 months of having to top up zip cards, I can't recall a single time that it just worked. Normally the payment page doesn't work and I have to use different browsers on different devices until it finally allows me to make a payment. A lot of the time you can't even log in, when this happens I give it a couple of days and try again.

Finding how to complain about it is also very difficult, I guess most people don't bother.

Poor experience.
Nothing good to point out about TFL, always a disappointment to rely on TFL especially with the Piccadilly Line and Jubilee.

Tfl london is horrible since they don't allow oyster card refund.

They claim that they will refund either by website or calling. However both methods didn't work. Disgusting.

Incompetents they get worse by the day , someone on the tracks in two different stations at the same time , take him out 1d10ts, is that simple.R3t4rd3d employee's and same can say about the company.

It is regrettable. In the best capital of the world, the buses do not have air conditioners. It is like the buses of the fourth world countries. Is it because energy is expensive? Or petrol or Diesel fuel. The buses are very old and noisy

Customer service representative on phone line was abrupt and unhelpful insisting all debit cards have a 10 digit number on the back, I tried to explain mine did not but he just contradicted me and did not try to help resolve the problem. The whole system for lez, ulez and congestion charge is flawed, inefficient, confusing and immoral.

Zara at the customer service TFL. I want to acknowledge with thanks for her efficiency. Very knowledgeable about the product for the replacement of my Oyster card.

There is no road sign of route change for bus service 125 stupid people have put the route signs for drivers but not for the customers at the relevant bus stop at graville road Finchley I called the service 5 times no answer when boarded the bus and asked the driver he said he has no clue. The road works doesn’t appear to be emergency work it was well planned, I am late to work for an hour because of these stupid people and their work ethics

I've been in London several times. And each time I bought and Oyster card and at the end of the stay I had the 5 Pound refund. Not this time. They changed the rules . Now, you have to pay a 7 Pound deposit that nobody Will give you back! It's a robbery for those Who stay for a short period. Next time I'll use contacless method.

They did not refund the ticket's price of my friend's journey back, who was cheated to use your service but it came out it was for another company at the end. We are talking about a couple of pounds only. Customer service staff can reply back to you after some weeks passed. Underground trains can be overcrowded and not exactly puntual.

we must have the most complicated train travel system in the world . . Barriers up at stations . no staff. think they make it so difficult on purpose so they can fine you . I don't trust the trains at all . .

TFL is obviously not training their drivers properly and it’s so embarrassing. This has happened so many times to me and today was just the worst of it all. I was trying to get on 171 bus that goes to Catford and the driver had clearly seen me walking towards the bus and trying to get in, he was so impatient. He tried to close the door on me while my other leg was still outside and started to move the bus. I was so annoyed and embarrassed like what in the world just happened. This is a really bad service and what he did could’ve resulted in something else like an accident or something much worse. I had to get off the bus and waited for the next one cause I couldn’t get in a bus with a poorly trained and irresponsible driver please do better TFL

Every time I travel, and I'm not kidding, it's literally every time, there is a problem with TFL. The amount of signal failures, lack of staff and train cancellation is astonishing and absolutely disgusting. London is one of the most expensive cities in the world in terms of travel costs and the service is beyond appalling. TFL, you have NO EXCUSE, Sadiq Khan you have NO EXCUSE...Make a change NOW!!

TFL are absolute scumbags and scammers... They sent me over 10 Ulez fines for days which I already paid on their system.

I wrote to them to inform them of this and they just told me I must have paid someone else I still have to pay them, Then when I went and got the proof of payments from my bank they then told me that it was now out of time and I still have to pay them all anyway.

My question is what happens to all the payments that we make to them that clearly do not get allocated?

I have never received a refund for all the days that I have already paid yet I have hefty fines which I have to pay regardless because their staff are poorly trained and unable to carry out a simple task.

TFL have put me into serious debt, they would not offer any support such as a payment plan to help me clear it, they told me I have 10 days to pay it all or they will just send it to bailiffs which is exactly what they did.

I'm not the only person this has happened to, they are ripping people off left right and centre and seem to be allowed to just get away with it, as if they are not making enough through all these new schemes anyway.

I have had a terrible experience with TFL recently. They keep contacting me to pay £12, which I have already paid. Despite sending multiple emails and making numerous calls to resolve the issue, they continue to waste my time. I provided the invoice and evidence of the payment to avoid any fines, yet they refuse to refund the money.

It's incredibly frustrating that they contacted me to take this payment, only to charge me twice. I added my card details and paid because I believed TFL to be a trustworthy service, but this

experience has proven otherwise. How can you take the same payment twice in this country? Who is monitoring this?

Reference: TFL-3109979-1716984057
TFL Account Number: 2005053287

Overall, I am very dissatisfied with the service. I expected better from TFL.

Very bad service.