TFL Visitor Centres Reviews 

Utter Shite bus is never on time

I would not even give single star because the buses needs to wait atleast 1min i was right at the bus stop and the 183 to pinner was just not opening the bus this is the ridiculous London transport i have ever seen.

Every week, 1-2 mornings Bermondsey station is closed due to staff unavailability. You have to catch a bus outside a station and make your way to nearest station. People are late at work, students are late at school, but TFL doesn’t care. With all the money they making selling tickets and getting support from our taxes , they can’t employ workers who will come to work in time?? Bunch of fat cats who thinks that TFL is their private business and they can do whatever they want.

The delays, cancellations, excuses are constant. And we are expected to pay a premium for this third-world service. I’ve lived in a few countries and TFL is the most horrendous public transportation provider I have come across by a long margin. Nothing ever improves. Blatant corruption and extortion!

Horrible service with buying an Oyster at the station. TfL is woefully understaffed and its people don't understand how Oyster registration works — different people have told me to do it online, on phone, that it's done, that it's not done, that it'll take 3 working days, and (strangest of all) there are 2 type of registrations: on my account vs on the machine. And the latter is needed to link it to the railcard. Absolute mayhem.

Hello, I transited through London Bridge station on the 21st December and had £13.40 taken from my Visa card - when I used the loo, which is outside of the platform area. My daughter in law & grandson, who I greeted @ London Bridge, had £27 taken from their Visa account for also for using the loo.

My journey was a simple one from Staplehurst to London Bridge, to pick my grandson up & to take him back to Staplehurst for the Christmas holidays. Likewise my daughter in law's journey from Newcastle to London Bridge was a simple return journey for her.

Getting my money back from TFL has proved to be a nightmare of hours on the phone, being cut off & given the run around by apathetic TFL staff. It took 5 very lengthy phone calls & multiple reference's given to me before I got to speak to somebody who understood what was going @ London Bridge.

Thanks Evelyn you’re a star for sorting the problem out for me, my daughter in law now faces the same battle to get her £27 back from TFL.

There is a major problem @ London Bridge station, which requires you to tap out to use the loo & then tap back in again to continue your journey. There are no notices or displays to alert you of the process involved to do this or what you should do to access the loo, nor details on how you get your money back once you've had your credit card automatically debited & of course there are no TFL staff @ the ticket machines to assist you. I noticed the spurious TFL debit on my credit card the next day, not everyone checks their credit cards of course, so therefore TFL needs to get their act together & check to see how many people have lost money because of TFL incompetence.

I checked on Google's gemini Ai system & discovered that TFL are apparently aware of the problem but aren't alerting passengers for some reason or other?

2024 No maps on website, where is working tubes...
Just phones????? Why??

Worst even public transport. Tube and buses in rush hours are dramatically reduced. Noone care that people are crowded like sarides in can. This is London Public Transport called TFL in 2024. Most expensive public transport in Europe. Congratulations

I have visited Heston PCO Vehicle Inspection centre.
Corruption centre, they work as a team to make you pay money in a way or another. Last year, I’ve forgotten to print out the car insurance paper, one of the guys told me to meet him outside and told me in strange way to print the paper or I fall your car, so he send me to a guy he called on the phone to help me print the paper next door building and charged me £25. I had no choice so I have printed it. Today I had my same car inspection and taking into consideration what happened last year. So, I took all my papers and extra papers, so I don’t leave any room to any excuse to fall my car. They came to me with “ your car failed the test, have you wrapped your car” as my car is mat grey! I told them this is my car and came last year and has passed. They said “your car has some damages then!” They took 20 minutes more and came with failed. I told them why did make me wait more time if it has failed. They said this is because the test takes 20 minutes.

I am not interested with this job anymore as TFL staff are blackmailing us.

I will escalate this further and I ask all drivers please put your experience in review here and don’t be scared about losing your license as this will hurt you and disappointing you every time as it does for me.

From annoucement in station this morning the website should be working. Was trying to apply a refund situation in September (as cannot tap in station due to station's own ticket machine failure) but it was not successful, claiming my monthly allowance or my travel happened 8 weeks ago. Call customer services (waiting time 30mins+) and they said the server is still not fully fix, they cannot help to check the history, please try next week. Agree with most of the comments from others I can't imagine we can have this kind of service at 2024 with a company serving the public in a world famous city with the amount of money they are charging us and people working there keep asking for pay rise!

The oysters were lost, contacted tfl explain to customer service who who checked all the necessary details to confirm the correct person. Customer service gave me a reference and advised to get another oyster card call back and they will transfer the money from the frozen card. This was at Midday, this the third person we spoke to the useless idiot who picked up the call had not idea what he was talking about said hold on a moment he was checking something and put our call back in the call queue. It is now 15.39 and all the customer service staff I have since spoken to are not singing from the same hymn sheet and are telling me things which are incorrect. We now have to go on a bus ride to active the new oyster active before they will transfer the money. They can see the top-ups are as much as £60 a time and yet we are being sent on a wild goose chase. Utter rubbish customer service.

I'm extremely dissatisfied with the 461 bus service. Despite showing 'on-time' arrivals, buses frequently depart early, causing passengers to miss their rides. As paying customers relying on public transportation to get to work, this lack of professionalism and reliability is unacceptable. I urge the transport authorities to address this issue and provide a more efficient and trustworthy service.

One of the most ridiculous company ever. Despite their biweekly strikes they can't even provide the service.

In the last 8 weeks I have called 4 times about a refund yet do to their cyber security issue they can't help.

Im sorry but it's 2024. How the hell your company operates like this??? If you ask for help at the tube station they say to call the customer service line, but the customer service can't help because of their issue.

Is this a joke? Stop going on strike every week and maybe somebody should focus on this nonsense to be fixed.

Rubbish and uncoordinated website they say one thing but you can't get it. People should realise there are professional website developers and stop putting out nonsense under the banner of a website

Sort your Middke Eastern and European Bus drivers out, or members of The public Will. Your drivers come to to uk with their Racist behaviour and rudness barking and shouting at bus users. They have no manners and will soon be taught manners, if they disrespect me again

I have been over charged for my one way journey to Gatwick from London Bridge on the 3rd of October 2024. I can not claim my refund because : '' Contactless website currently unavailable
This is due to our ongoing response to a cyber security incident. Sorry for the disruption '' This is ridiculous

One of the worst company. Bad service. No telephone number, no online chat. They have email service, but u hardly get a reply back.

worst ever service. Mr sadiq khan grown up and stop looting people in day light. stop Ulez and Stop 20 Zone speed limited. I have applied for TfL private hire taxi badge over 2 months still no response. They are very good in taking fee money out soon they receive application form but when its come to process the application they put on side for months, you should have TfL CENTERS in different cities to deal with the application , you should hire more people to speed up the process, im sorry to sat TfL customer service is gone so poor, Mr sadiq khan you need to take actions not only talks.

The worst company!!! Bunch of fraudsters, promised the Ulez scrappage scheme and they have been trying not to pay for nearly 9 months! Do not go near or even waste your time with these horrible people.

I needed to go from Hammersmith to Liverpool Street Station. The trip costs £3.40, but Tfl missold me a £6.70 ticket instead. I realised this too late. Do not trust them—double-check before leaving. Do not use the ticket machines. Use your contactless bank card instead.