TFL Visitor Centres Reviews 

Terrible service and customer service is not helpful at all they are only interested in taking money off you.

Trash trash trash, what a scam, issuing PCN on de minimis, reject challenges.

On Saturday, June 8, my wife had an accident near Blackfriars Bridge while we were using @SantanderCycles. While I helped her, our bikes were stolen.
We reported it immediately (Ref: 21751482) — no follow-up was received.
Despite this, £40 was charged on June 9 and £50 on June 10 — a total of £80, even though we followed all procedures.
Still no response or support. This is unacceptable.
@TfL @SantanderCycles – please investigate and assist.

What a joke for tfl Woolwich ferry one work and another going from one side to another this is joke for you lots of cars wait on the ramp and to cross on another side .
They work lazy people here it's better that is bridge here .

Transport for London, what a joke

I call tfl for congestion fee for my car,i was surprised that they taken £327.50 from my account .....so what should i do is i call the tfl,then tell them what happen and i want a refund,but they dont believe me that they take that kind of amount,so i tell them that i can give them the receipt number but they dont my receipt number because they said they cant take that kind of amount......they always transfer me to other line coz they im i a wrong number ...so i call my bank to cancel my transaction but its already taken in my account and its says that i need to call tfl to inform that transaction.....and you know what they say,they that my bank tell me wrong advise ....i really pissed it this company coz of the huge amount they take from me....

If you have a stroller or wheelchair, it's difficult to move around London. Buses are small and only fit 2 strollers/wheelchairs. The underground is mostly inaccessible with most stations lacking elevator access. It's also more expensive than other countries with much better service like Europe and Asia.

I'll be honest: you mislabelled a train going to abbey wood and it added 20mins on my journey so it's a trash service.

Still better than southeastern but you don't get 2 stars

They are criminals who don't care about disabled people, you have to pay to drive in the city, and you were born, things in this country really need to change. London bus drivers act like thugs driving a bus, this country and the people in it are a joke

Another one for the record. Minor delay? You cancelled the f@cking train. That’s not a delay, it’s a contractual failure, again. Sh@t service is the standard now. Can’t wait to leave this joke of a country for good.

This website address is for the general TfL website not just the centres. I cannot believe how bad the site is for contacting about a problem. It goes round in circles and with no way of contacting a person. Some of the links do not work properly. Called the main number and waited over an hour then gave up. We have a transport system that is second to none in the amount of engineer works but we have signal failures during the weekdays. Appalling service in all ways for a major capital city

TFL markets themselves as a perfect and most helpful but reality is they torture people the roads of London are paved with penalty tickets regular people are tortured and stuffed up buses and stuffed up underground road closures and temporary lights all over the place this is torturous place to live and I would hope Mr mayor should find himself a better city to torture

Absolute CRIMINALS. I don’t think this is government run I really feel it’s being run by REAL THIEVES AND SCAMMERS. Trying to push me into a corner FORCING ME TO SEND THEM PRIVATE AND CONFIDENTIAL DOCUMENTS JUST TO DRIVE IN LONDON . I have a car and just because when I did the application online and I forgot to upload proof of identity which is an easy mistake, instead of asking me to provide proof of identity which takes only a few minutes if that this is TFL RESPONSE

‘As we haven’t received additional proof of identity your application hasn’t been successful’
YOU NOW NEED TO PROVIDE THE FOLLOWING OR YOUR REGISTRATION WILL BE REJECTED

ITS TELLS ME

YOU’LL now need to provide ALL of the following or your registration will be rejected

1: Pension entitlement letter (less than 7 months old )

2: DWP benefit letter

3: current bank or credit card STATEMENT

4: current passport

5: current drivers licence

6: birth certificate

7: institutional blue badge holder letter

The email was sent by NO ONE
It says

Customer Service Representative
For and on behalf of Transport for London

The attached letter was sent by D. Milton
Contracts and operations manager

HOW ABSOLUTELY DISGUSTING

ALL THIS JUST BECAUSE I MISREAD THE ONLINE APPLICATION
JUST BECAUSE I FORGOT TO UPLOAD ADDITIONAL PROOF OF IDENTITY

THIS IS CRIMINAL ACTIVITY WHY IS NO ONE INVESTIGATING THIS

THIS IS NOT RIGHT AT ALL

i tried ringing them and they tell me on call if I want to drive in London just give the information

They have opened more congestion charging for two tunnels

THIS IS SADIQ KHAN AND HIS CRIMINAL GANG TAKING OUT OF PEOPLES POCKETS

AUTOMATICALLY REJECTING APPLICATIONS OR FORCE PEOPLE LIKE ME TO SHOW ALL THAT DOCUMENTATION
SHAME ON TFL
THEY NEED INVESTIGATING

THEY DO NOT NEED ALL THEM DOCUMENTS THEY ARE ASKING ABOVE JUST TO DRIVE IN LONDON

TFL NEED INVESTIGATING IMMEDIATELY

Please someone share this on other social media or news
tfl are up to something they are doing criminal activity taking all that information above for just congestion charges etc

That is not right at all

Stop using pcn for no reason to fill your budged !

Why does the tfl journey planner not relate to the actual transport times. I have to leave 20min before their stated times to actually arrive on time. Leave out the times and just show the route and let us figure out the time.

It is a very frustrating experience. I called four times for my refund . Their colleague told me on the phone that they will send me an email to confirm the amount £79 but after the phone I got no email . I called again another colleague said they cannot send email but he asked me the email again in the first place. After four calls and endless waiting time on the phone I still cannot get my refund.

TFL charged me £70 pounds for my daily commune to work for 3 days. It is ridiculous and the system makes it extremely difficult to ask for the refund.

Different colleagues told different things each time. The first one insisted that I need to get two cards ( I won’t take credit card with me in daily life ) details otherwise they cannot refund me though I have already provided the details for the card for which I was deducted 29 pounds for mistake.

The second colleague said I need to pay additional 34 pounds before they can refund me though this time I have two cards with me.

The third colleague ( waiting for 15 min on the phone before someone picked up the phone) told me finally that they owe me a refund of £79 pounds and he issued the refund but it takes about 3-5 working days for the money to reach my account, I said it is ok but can you send me an email to confirm. He said he cannot do it while on the phone but he will send it later .

After a few hours I didn’t get any email , the fourth colleague said they cannot send email to confirm this but in the very beginning he asked for my email address. When questioned why such inconsistency he said only manager can send email and said I will get an email by end of the day.

I still haven’t got any email confirmation about the refund .

It is time consuming and frustrating process.

It is my hard earned money. I never experienced this kind of service in public transportation in any part of the world this ridiculous.

My daily food allowance is about 8-9 pounds, they made me pay 70 pounds in 3 days and I have to plead them for my money.

I think TLF have a fundamental promatic system when it comes to refund . I checked online and found seven years ago this issue is already reported in an article … some people don’t have time to claim the refund …

I am also working full time and have no time to call again and again for this .

If I didn’t fight for the money overcharged, I believe they will just take whatever amount they can get out of people’s pocket.

Well worse than ever in 2025. More expensive and really bad service no time tables respected with no explanation or reason to be honest I don’t have the option to give 0 star but this is what they deserve I need to take half an hour’s extra to make sure I get at work on time the government should do something about this situation and stop the price increase and taxes and give us the right to have a decent transport system.

I had journey from Hayes and Harrington to Paddington 13th of January 2025.
I taped my Google wallet at Hayes and Harrington station it's allowed me to open the gate but on the ticket checker lady give fine she was very rude ,I was late at because of her I saw her my Google wallet validation still she give me penalty,when I tried exit at paddington station my Google wallet not worked, I saw to customer service agent my tap in Hayes and Harrington station they allowed me to go out and told me call customer service for refund Extra charges.
I called today to the customer service lady name is JUI she very helpful note my complain , complete my journey and refund my money.
But I would like to give complain about lady who refused me give her name was very very bad rude who give my penalty, because of her I was late at work and I did so many mistakes at my work place. Penalty ref:XR1099253
Complain number 21134691
I am kindly requesting to the authority please take action about this lady.
Thank you so much

The Bus service is really terrible!

Bus 31 at Bayham Street terminal station, 17:2/2025 1405

We waited at the terminus station for more than 20 minutes for this bus to start its engine! How come need to wait for such a long time for a normal bus route. While we could see the driver just resting on the bus…..

And more than that, we tried to make service improvement suggestions on TFL website, it does not allow us to do so and repeatedly saying there is a website error!