TFL Visitor Centres Reviews 

ruined along with everything else he goes near by you know who

Worst shit ever created in the history. I rather to be transported by any type of horse instead of this shitty system. Someone has to modify and interfere in all the delays, 30min between buses in the capital city. This must be a shame for everyone, to have this useless public transport system in the country’s capital city. What can you expect from different systems covering more important aspects such as health, education, criminality, etc. If they can’t control basic needs from the population.

GPS took me down Blackwell tunnel, as well as a few others and I was unsure if there's more than one charge to pay.

Phoned to give my registration number, expecting their staff to tell me how many charges are payable to pay and be done with this ordeal (a very basic and reasonable question: how much am I due to pay, please)

They outright won't give you the information, repeat the same line "it's the driver's responsibility to know where they drove" and the more you explain that there is uncertainty as to how many crossings to pay for, the more they repeat the same line over and over.

It's essentially a racket operation and their staff seriously need to either quit and find a real job or treat people with compassion and respect as it's been a while since last I had to deal with such rude, globalist-enabling humans over the phone.

Utterly utterly rude, useless and 100% effective to frustrate people into their 15 minute cities because driving is purposefully made impossible and undesirable by globalists in most large western cities now.

Oh, and if you overpay just in case, to avoid a PCN, that money is GONE! They just take it. No refunds for overpaying.

So, the burden is entirely offloaded to the driver. They run a system that catch people for money, then when you ask them, how much to pay, they refuse to tell you and you have to guess, and if you guess wrong, you get a £180 ticket. This is disgusting to impose on people, utterly wrong and a money racket!

Another experience of 'no bus on a Saturday' while waiting for ~40 minutes outside Sainsburys on Manor Road. I got there at 15.20 and at 16.00 I cut my losses and walked 35 mins home with heavy shopping bags.
The other 4 out of 5 of the other people at the bus stop did the same.
If you can't be bothered to run a service on a Saturday (for whatever reason) YOU NEED TO TELL PEOPLE!

Dear London Underground Travelers

On the London Underground is The Snatcher Thief stands by the exit and times the theft carefully. The Plucker thief selects a victim who has fallen asleep in their seat, The Grabber thief watches as victim is distracted and puts their digital device on a seat.

On 30.11.25 the Victoria (Blue Line) Underground train was pulling out of Warren Street at 4.29am.
I was sitting in the last carriage.

From Warren Street-> Oxford Circus -> Green Park ->Victoria -> Pimlico -> Vauxhall -> Stockwell to Stockwell, takes 10 Minutes travelling time, I was feeling tired and fell asleep, that was all it took within 6 Stops, my Backpack on my Lap in my hands was PLUCKED out of my hand by the two men, ran away and disappeared with
1. My Laptop and Charger $1,500.00
2. Pink iPhone 13 128 GB purchased in USA $850
3. Ivory iPhone 13 128 GB purchased in USA $850
4. iPhone Charger
5. And other valuable items.

I noted it was plucked out of my hands, the maximum, time frame was a very very short window of 4.29AM - 4.45AM, I spoke to the Train Driver, I went upstairs to speak to Stockwell London Underground Staff, I informed them all my devices were stolen I asked as I was disorientated, shocked and crying please may the London Underground staff help me to ring or contact the police or text the British Transport Police, they refused to help me text, nor ring British Transport Police, with the awareness both of my Mobile Phones were stolen and Laptop stolen, I have no method, no means to text and ring British Transport Police, they refused to help, cannot be bordered to offer any support nor help, disconnected from the Victim of Crimes on London Underground. Stockwell London underground staff said I had to ring or text BTP by myself.

As I had no phone to call British Transport Police (BTP) and no phone to text BTP I traveled to Euston Station to report the incident.

I provided BTP the Date 30.11.25, Maximum Time Frame of CCTV Footage 4.29am to 4.45am Sixteen Minutes (16 minutes), sitting in the last Carriage with the two male's that robbed me, I am shaken up and shocked by this incident, a feeling of unsafe.

I followed up today 1/12/25 with the British Transport Police there was nothing to report back, on a crime that took only 16 minutes.

The Snatcher Thief, The Plucker Thief, The Grabber Thief are out there on the underground 27/4 monitoring us "as their next victim" and they are very fast.

On 30.11.25 at 5.11am, whilst I was shocked, crying, and disorientated, having lost valuable items "The Plucker Thief had already started to defraud my Lloyds Bank Debit Card to purchase a Travel Ticket £40.

BTP please kindly contact Lloyds Bank to get further information via the Police liaison line.

There should be zero tolerance, for the Snatcher, Plucker and Grabber Thieves.

And there should be support for the victims of London Underground Robbery.

I looking forward to swift investigations into these attacks and hefty prison sentences to deter these thieves.

I will be back to give further feedback on this incident.

Had registered my car to Auto Pay for Blackwall Tunnel using their service.

Got a penalty anyway.
First penalty letter was lost.
Paid 270 pound for the mistake they made.

I was recently a visitor to London and hired a car to travel North after staying in London for a few days. On the way out I simply followed Maps as per Google on my phone and it took me via, what they call, a Congestion Charging Zone, I had never heard of it and it meant nothing to me but I then received a fine from them for driving on that road. Besides anything else, this was during the Unferground rail strike in Sept and the roads were chaos and all I wanted was 'out'. I appealed the fine but no allowance was made for either the strike or the fact that I was an overseas visitor. If they want to impose such a system, which has apparently been in place since 2003. you would think they would even be obligated to work with Google Maps to at least make that work. They have had 22 years in which to do this.
Simply another money grab by yet another local council.
I am disgusted with their attitude to visitors and the fact that no allowance was made for either the Maps issue or the fact that the roads were chaos due to the strike.

Incompetent criminals, had my postcode wrong ended up £180 down, the initial fine came through, which I appealed, as i was within KENT postcode, there after someone, their end had my postcode down wrong and received no update.
Ended up checking online and it had gone up to £270!
Through practically begging they'd reduced it to 180 if the car wasnt registered in my grandads name id have fought as it was wrong doing their end.
To even have an initial fine of £90 is extortionate! No option of payment plans, and a disgusting 'i dont give a sh*t' attitude

So... Full Tube strike... Busses barely coming and they still terminate the bus earlier..so you pay one more time.
So disrespectful for people that are paying for you..

All they do is strike, paralysing the whole city and holding residents and visitors hostage. Is your average pay of £75k pa. as a tube driver not good enough? Change a job if you don't like it

Lovely to see that the here the rating is even lower than google. What a miserable piece of company that cannot schedule their maintenances in order to avoid clash with main events in London. Anyway, what was I expecting, TFL at it's best.

I’m really dissatisfied how bus working, I wake up 4 for be in time to appointment hospital but I stay more then half houer for bus 258 to Watford junction, they have break 30 min at 6 ? They start at 5 am . How is possible you have break after one hour? Plus after this they have diversions how is this ?

Absolutely shocking system for Auto Pay. Errors appear constantly, and it’s impossible to reset a password without a Customer ID. I had to call for help, but the call centre was closed for maintenance. No emails were ever sent with my Customer ID either. TfL should be ashamed of forcing people through this level of frustration and wasted time just to pay for a Blackwall Tunnel crossing

TfL number 03432221234 is not working, after contacting London council, receptionist gave me number 03432222000, when rang they couldn’t help either and referred to call to the same number 03432221234 what doesn’t work…what a joke

I have had to setup autopay as they are now scamming people with the new blackwall tunnel charge. So i try to log in with my details saved by google.

The password has no reveal button so you will never know if you got it correct

Unlike any other website where you can use your email address as ID here you must use a code they picked a code they will mention in the setup email but never again on any other email.

When you cant log in you must then use their password rest but no simple email reset link you must provide security question answer which then dont work. Funny as my security answers haven't changed in the last 20 years then you arebanned from logging in for 30 minutes but that 30 minutes doesnt seem to ever end.

at the bottom it says call this number for help so you do after multiple button presses you are told the office is shut cheers.

My bank needs less security than this its a autopay it doesnt need to be this stupidly complex

I have 60plus oyster cards which needs to be renewed every year. In April, I contacted TFl (phone number 03432221234). I did explain I had not received the letter from TFL to renew it my card. The girl on the phone did explained to me that my account was somehow frozen(TFL got hacked or something similar). The girl told me to go on using the card and when the issue was resolved they would contact me.
I have been away for three weeks working abroad. I got back yesterday, when I tred to use my Oyster card, I found out it had been stopped.
this morning, I did ring the same number which now only has a recorded message saying that since I had not paid my annual fee, the 60plus card has been stopped.
There you have it, the TFL scumbags decided they did not want to pay money to fix the issue. It is cheaper for TFL to cancel all the cards and get the customers to pay for their incompetence by forcing every one involved to set up a new card.

I forgot to pay the daily fee of £12.50 for travelling in a ulez zone, i had a busy day i am 64 years old and my memory is not as good as it once was, it simply slipped my mind. Instead of sending me a reminder to pay i get a penalty notice of £90 to pay or it will escalate to £280 what a rip off TFL should be ashamed operating this toxic money grab from ordinary people what a hateful system put into place by Sadiq Kahn the person who has the role of Mayor of London utterly toxic a friendless system designed to rip off road users this person Khan is the worst ever Mayor a person who has no empathy for real people. ALSO THE NOTICE WAS ISSUED ON THE 5th JULY WHY DO I RECEIVE IT ON THE 12th TRYING TO GET ME TO PAY THE £280 ON THE NEXT ESCALATION TFL PEOPLE THE WORST.

London buses, could they be any worse? Truly appalling vibration when they’re stationary or crawling. Very unpleasant!!

Stole money from my digital card and…
Stole money from my digital card and put in a convoluted process to get refund.

Bought a digital ticket, was told to tap it on the gate, TFL took £8 from my Revolut account.
Guard told me to get a refund via phone.
Phone person told me to download app.
System won't let me register. Process has been stressful, and I believe purposely designed to be.

Very greedy to install processes that allow this theft.