Thameslink Reviews 

This is not a service. It is woefully inadequate and overpriced. New trains which apparently dont run due to numerous faults, or is this just another bare faced lie for not running this so called service!! Train cancelled this morning and again this evening. Not to mention two trains an hour. If Thameslink were bothered they should be massively embarrased.

Both my trains cancelled today and this is a regular occurrance. Worst train company, should be nationalised.

Very bad services always delaying and messing up journeys I literally just missed my connect train due to their delays, it happens very often they should work on their services

Absolutely useless, overcharging bunch. Sack all of your staff on the platforms. They never have any idea what is going on.

I would’ve given zero review if possible, I booked a ticket from London to Peterborough and still one week left for that ticket to be used and we don’t need the ticket anymore and as there’s still one week left they could sell that ticket to someone but they refused to cancel and refund not so convenient and flexible.

I’m an early user of this and I’ve been astounded by the frequency and reliability so far. Also had a question a few weeks ago at St Pancras and the fellow on the platform was supremely helpful. Went out of his way to check something for me. I hope they keep this up!

I’ve been going to Thameslink my whole life but just one time it failed me. We got tickets and when we inserted it there was nothing. We thought there could just be a problem with the particular station but no. We went through ATLEAST 10 scanners. Guess what? Nothing. Thameslink tickets are for some reason not working at all. There was no incorrect information but it still didn’t work. Even though this day was horrible, the other bunch of times I did go through Thameslink it worked fine.

Drunk guy smoking on the train. Wtf!? Get some Singapore police to sort out your manners 😄

Awful service.My child missed an appointment in London due to multiple cancelled trains. We rebooked for the next day and the train we are returning on cancelled. We can’t even make the connection. More cancellations causing me to miss a medical appointment. Shocking and appalling.

I’ve had so many good experiences with Thameslink I thought it was about time I left a review and am amazed at all the negative ones. I frequently use the service from St Albans to London and I’ve never had a serious issue. Ok, a few delays and once I had to go from Hatfield instead because of repairs but I would hardly say it “ruined my life” like some pathetic snowflake, it just cost me £9 for an Uber as I didn’t want to use the bus - that’s all.
I’m a wheelchair user and they always help me on with a ramp then radio through to my destination and there has always been a member of staff waiting for me at the other end.
Service has been excellent. Prices are too high. Delays have to be tolerated if you want safety - train derailments are pretty rare because they repair the lines. Seriously get a grip people, if the worst thing in your life is a late train then your life is pretty damn good.

Honestly this has to be the shittest train service I can’t even write a review on google about it which shows how they’re trying to hide. They’re always late always got some bullshit going on like “ engineering work “. Your mum could be dying and this train service still won’t get you to your destination honestly anyone out there just do your driving man this train service actually motivated me to do it worst and I mean worst train service in the Uk if I could I’d burn it to the ground

Extremely Disappointing Experience with Unreliable Service and High Fares

I’ve had enough of the constant frustrations with this service. The prices are outrageous, especially during peak times, where fares can reach up to £28-30, while alternatives like EMR only charge £4.50-7. The difference in cost is significant, yet the service is consistently unreliable. I’ve regularly experienced delays that cause me to be late for work, and it seems like there’s always something going on—whether it’s engineering work, strikes, or maintenance. Despite paying a premium, trains are rarely punctual.

The first train on Sundays is often cancelled, and when I try to claim a refund, the process is frustrating. In many cases, I’m offered refunds that don’t reflect the actual cost or don’t consider later travel options. Additionally, late-night trains after 11 PM are plagued with cancellations and delays, making it nearly impossible to rely on this service.

What’s more, the staff I’ve encountered have been unhelpful, and on occasion, rude and even racist. This only adds to the negative experience, especially when combined with the already poor reliability of the trains.

In short, this service is overpriced, unreliable, and often difficult to deal with. There seems to be constant disruption, whether it’s maintenance work or operational failures, and it makes you question why you’re paying for a service that doesn’t deliver.Been travelling for 2 years now the service has just gotten worst understand you want to do business ergo the luxurious prices but also offer that kind of service.A serious overhaul is needed to address both the punctuality and the customer experience.

The lady on duty this morning at St Pancras station was exceptionally helpful. I completely lost my way, she helped me find the right train. Her warm and kind attitude made my day. Thank you Aleksandria

Not only there are daily delays and cancellations, but when you try to claim refunds, they make it impossible, claiming there was no delays or making the process as difficult as they can, so that you simply give up.
Awful.

Absolute joke of a service. Physically trapped on the train as I watched us pass every single station at a walking pace. Could see my house for a good 5 mins. Still expect full compensation

DISASTER!!!!!
LATE!!!!
OVERCROWDED!!!!!!
DIRTY!!!!!

Fine (although very expensive) when it works as advertised, but that scenario is increasingly less frequent. At the moment services at the weekend are regularly cancelled entirely and replaced with buses. You can’t rely on Thameslink.

Absolutely appalling service. Late every day, no care or customer service and a complete lack of communication in every sense.

Buying tickets in advance through their website is a total scam! I bought a ticket for a train that was cancelled and when I ask for the refund they charge 5£ of admin fee!!!
Why do I have to pay a fee if they cancelled the train???