Thameslink Reviews 

I have the misfortune of having to rely on Thameslink trains twice per week. While I understand delays caused by network outages, Thameslink are often either delayed or cancelled due to staff shortages. I almost never catch a train that is on time and gets to where it's going on time. Delay Repay is a joke when you're inconvenienced literally every time you travel. Lots of nuances (such as the difficulty in claiming against split ticket fares) make it almost impossible to get adequate compensation for things like missed
meetings.

It’s not every day that I get to feel such visceral disgust within moments of boarding a train. The layered dirt in the seat cracks, the crusted gunk near the window ledge, ingrained chewing gum blacked with human filth and the overall ambiance of "festering bio-hazard" really added a rustic touch that no sterile commuter service could replicate. I must say, it takes a special kind of operational excellence to operate a service for £9.10 (Gatwick to Burgess Hill) that resembles the inside of a wheelie bin.

All trains were cancelled from Brighton station on 05/07 so I had to go to another station, adding an hour to my journey - I had to fight for a £2 refund via delay repay as they believed I was only delayed for 15mins - jokers

Constant cancellations due to ‘train crew shortages’, totally unreliable for any journey that is important.

We travelled from Letchworth Garden City to Wimbledon via Farringdon with Thameslink. So much better than using South Western Railway and the Underground through Central London. Why can’t Network Rail build flyovers west of Wimbledon to extend the service further westwards with better signalling? It will be a cheaper and time efficient solution using the same infrastructure.

The uks various train companies generally have zero maintenance between the lot of them but thameslink takes some beating, absolutely disgusting filthy trains despite being some of the newest on the network, clearly the mantra is buy a new train and then do zero maintenance for its entire lifetime 2 cleaners at Bedford station were sat doing nothing and then got off, the trains in a right state, flithy floors, seats, windows its plain disgraceful. The problem is you pay peanuts you get moneys, it might help if you trained them or gave them some actual cleaning equipment!

Train in was late by 5 minutes and then delayed at King’s Cross. Missed my connection so had to take a cab. On the way home they cancelled both my trains due to lack of crew. I take the train about once every three months and not a single time have I had a prompt service from this shambles of an operator. Also most of the time the toilets are not in use. If you have any alternative method of transport into London take it. The staff are rude and demotivated and the complaints procedure takes about 30 minutes and you get a response such as “if you need the toilet leave the train and use the facilities in the train stations” of which there are none on my route. The whole service is not fit for purpose. Avoid at all costs

Generally unreliable from St Pancras or Finsbury Park to New Barnet 19.17 from Finsbury Park cancelled yet again - alternative train slower and extends journey time. Luckily I can still drive and most times do so, except when I occasionally make the insane choice to trust this service. So much for getting us out of our cars...

Jason at Bedford Station took us to the most appropriate carriage for our journey to London St Pancras. He was friendly and helpful. A credit to Thameslink.

I arrived at Gatwick airport after midnight twice in the last month. I also booked an early flight so had to get there ideally before 4am. In all three occasions the next available train got cancelled, and there is only one train every hour. You can imagine how much inconvenience this has caused.

Terrible. Constantly late or cancelled. You pay ridiculous money for first class tickets only to have first class declassified regularly and no seats! Incredibly rude staff that are definitely not there for the benefit of the customer. DO BETTER!

Thames link are one of the worst train services Iv ever used. Always cancelling trains with very poor excuses that seem to me as lies. I think it’s down to poor quality staff issues that they are constantly covering up

National trash service.

It’s too expensive, and for that price, you would expect decent service quality and at least clean seats — but that’s not the case. There are always cancellations and delays. The explanation is almost always the same: ‘shortage of train crew.’ Has your driver ever told you in the last 15 minutes before departure that they’re not coming? That’s just not logical.

As a northern who moved recently to the south, I would like to give only one star, and that’s solely for the Costa Coffee shop at St Albans city Station. As for the train service, it is extremely poor compared to other UK railway networks. Trains are cancelled/ delayed on a daily basis, carriages are consistently overcrowded—with barely any space to stand, let alone find a seat—and ticket prices are outrageously high for anyone commuting in and out of London.

The staff offer little to no help, and train operators often fail to make even basic announcements for passengers. On most of my journeys, there’s no mobile coverage, and accessing the internet is practically impossible due to the weak or nonexistent signal.

Overall, Thameslink is a disgrace to the UK rail system.

Awful service. Not even a service as trains never actually run. Continuously delayed and cancelled and charge insane amounts. Should be charged for fraud.

What a testament to such low staff morale Thameslink Luton airport Parkway is again this morning
Staff so utterly disaffected with life that they take pleasure in sniping at and being so utterly and unnecessarily rude to the travelling customer as to beggar belief
One considers the juxtaposition ; why if being employed by this charade is so poor an experience why do it? Or if this employer is so spectacularly incapable of recruiting staff that can afford their fellow human beings even the most basic of civility they should be awarded a medal for finding the most miserable condescending and ignorant workforce known to modern man and used as a perfect example of how not to recruit and attempt to deliver a service. Any university should find such material priceless
Alternatively just hand in your franchise and give up!

Can't count how many times it's been late this month. Too worn out from this service to write up a review to summarise just how incompetent this service and those that run it are... Just seen all the other one star reviews.

Stranded in London once again due to cancelled services. Continuous cancellations due to everything from lack of staff, faults and planned maintenance make for an extremely unreliable service that doesn’t even deserve one star. Enough is enough, where is the accountability? There can’t be many services as consistently poor as Thameslink.