THATS SO FETCH Reviews 1.072

The dresses I purchased were absolutely not the correct colour, as shown in the images on the website. The pictures online were extremely
deceptive and do not show the true product. Additionally, the dresses were both extremely poor quality, I dont understand how this is not considered faulty. They are advertising a product that
looks nothing like what they are selling which is fraudulent practice. We've seen many similar reviews after conducting some research, it is extremely disappointing that they refused to provide a refund.

Update - 9th October 2025 - The resolution you have offered is not acceptable - given there is an issue with the product we are seeking a full refund and not a credit note/gift card. Please issue a full refund immediately. We have been asking for a full refund since several weeks. The continued disregard of our original refund request is extremely disappointing!

Ordered a dress, wasn’t the best quality for how much it was, sent it back, the company said they emailed a credit note, nothing in my inbox, emailed a couple more times and still nothing. This was the start of the year.

Dress was a really bad design - ruffle on the side of the dress just looked wrong.
Spent $5.95 on a return and was told i would receive a refund over store credit.
3 weeks after they received the dress back and multiple emails, still no refund and I keep being told to wait another week.
Do not trust this company ! Save your money and time.

Bought two dresses because with them being shipped we wanted to try more than one at a time for homecoming without them getting here late. Love one and keeping it and returning the other. Not only do they charge $5.99 for the return but they only issue a store credit. Really unsatisfied with this process. At least give me my money back.

I recently purchased a dress that tied up through the back of the dress via studs, these were actually faulty. If it was 1 or 2 I think we would have managed but it was a whole section of the dress and we weren’t happy. After contacting the customer service team via the chat icon they were able to return / exchange via a pre paid postage. The new dress is on its way and the faulty one has been sent back.
I have given 4 stars as the customer service was great, however a 5 star rating for me is the product should have been checked prior to send it out. Maybe the items are packaged and so not wanting to open every piece may cause some overhead with staff, I was happy I could return the dress but since it has sold out we have had to choose another dress.

Shein quality don't recommend. Trustpilot why you threatening to not post my honest review because I won't give my phone number and whatever to THATS SO FETCH this is the experience I had with that clothing company Just received my order sitting outside wasn't even told it was here anyone could have just stolen it your quality is absolutely rubbish you are ripping people off with the prices your charging and your shein quality disgusting.  I prefer my money back. Will never order from your low quality store again enjoy my money I wasted frauds. AND OBVIOUSLY I AINT THE 1ST.

Customer services absolutely 10! Unfortunately I had to send back items due to not fitting so I needed to contact customer service for guidance and I can not believe how quickly, easily and friendly they have been. I appreciate you all so much thank you!! 🫶🏼🫶🏼

The customer service is so so sweet! They helped me out with exactly what I asked for and responded in less than 24 hours! Will be purchasing from them again!!

Horrible.
Order hasn’t even been shipped out and they could not offer me a refund or cancel my order. Girls don’t order from here don’t trust the good reviews I wish I listened to the bad ones.

i havent seen the dress yet!! however the deliveryto the uk was fab arrived in 3 days wow

Was looking for dresses for my birthday weekend, had ordered from numerous online stores which these other stores have been amazing and would highly recommend them.
That’s so fetch, not so much! I asked their team prior to refunding if a refund was an option which they had said yes (given they prefer to opt for a credit note or exchange first). I opted to be refunded as this would be processed when the items are shipped back to their team. Perfect! Filled out a returns label via their online form and did not receive a label so obviously reached out. Then they said they couldn’t refund the items. Now Im having to go back and forth with their online team and have tried following up a number of times to have this finalised as my messages get seen and not replied to. Was then told I could have a half refund and half credit note

Absolutely disgusting service, I’ve asked twice for a direct number to call to have this resolved

Do not buy unless you’re willing to exchange or credit note even though you get confirmation for a refund first. Trust me there is so many other stores you can buy from online that are delightful to shop with

Ordered a dress at last minute for my best friend’s wedding and immediately panicked when I realized that I didn’t check off “express shipping”! Emailed customer support and received a response literally minutes later! Wasn’t expecting staff to notify that they went ahead and changed my shipping to express as a kind once-off! Customer service is 10/10 and I can’t wait to receive my item! :) will order again!

So easy! The person I was talking with (Dakota) was so polite and professional, solved 2 issues in one chat in less than 10 minutes 😊

I entered my delivery address correctly and their courier delivered it to the wrong address (whole different zip code) albeit in the same city I was. I reached out and had to basically write a billion back and forth emails to them explaining my situation and how the fault wasn’t on my end but on the couriers (as i entered my delivery address correctly). I even provided multiple screenshots to prove this. Finally, they offer me redelivery. I send them my address, the correct address. They repeat the address back to me in an email, asking me to confirm. It was the correct address. I come to find that they entered in the wrong address into their system, and my package was delivered to a city in a whole different state. Similar address, different state, different zips. After i CONFIRMED the correct address to my state. Like mind numbingly incompetent seriously. And when I emailed them about this I got radio silence. Do not buy from them.

I purchased 2 dresses from That's So Fetch. Advertised as fully lined. The dresses were NOT fully lined one was completely see-through and very innapropriate for a young teen to wear. The fabirc they use is of such poor quality, it is so thin, and then very POORLY CONSTRUCTED. There were threads hanging off it everywhere. The quality of the dress is so far below standard, it looks so scabby, thin and inferior. It would be embarassing to be seen in it. The material is so thin it is see- through. The absolute worst quality sewing and material. One dress was faulty so I returned it and received a refund but they refused to refund $27 for express shipping costs! Even though it was their error. I will never buy from them again.
SAVE YOUR MONEY. YOU DO NOT GET WHAT YOU PAY FOR AND THEY FALSELY ADVERTISE !!!

The support staff were super responsive and so helpful with doing a return and store credit

Clothes can be hit or miss with the quality, but the customer service was great at resolving an issue with my return. Would try shopping here again since I don’t fear losing my money on a couple bad items out of the other nice things

Trying to return a dress on their return portal. Takes my money for the shipping label however that's it. I couldn't receive label due to faulty app....had to call bank....

I ordered 2 dresses and returned them. Got store credit. Sent an email asking for a refund. Rejected yet on here your replies to others are full of responses saying that you will refund to the original payment method.
I just want my money back.

UPDATE - Finally got a full refund today.
It seems that they now are open and offer a full refund on purchases. If only they had when all this started.

I am most impressed with the customer service I received from That’s So Fetch. Firstly no one has sent me a purchase that quick as not even 24 hours. I of course then proceeded to stuff up ordering. Firstly I ordered a crop top, what was I thinking as I am 72! No hassle about sending it back for refund. So during a 30% off sale got confused and bought the same top twice. I was easily able to cancel within seconds of my mistake and again around 15 hours later my new correct order arrived! I have done a lot of sewing in my life and the work on the hoodie is really top rate! The top is cute with the company name on the back. A Warm and cosy top and I am going to be a returning customer! What is not to like about this brand and the staff! 5 star for me! Thank you !