Thank you AA for helping an elderly friend of mine today who suffered a pot hole tyre blow out. She found the automated answering system a bit of a challenge but the operators were patient and helpf... Toon meer
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Lees wat reviewers zeggen
We chose AA through Confused dot com but spoke to the AA lady at the call centre because the AA website wouldn't let us do it online. She was extremely thorough and it turned out there were items w... Toon meer
The experience was ok but there are so many attachments like rules and regulations what's covered what's not covered and reading everything was a pain. It might be easier to pay the yearly total and n... Toon meer
Bedrijf heeft geantwoord
This actually the best score of any for actually finding and buying a policy. At least the price did not increase between the 'buy now' and payment screens like several other companies did. I was look... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contactgegevens
Verenigd Koninkrijk
- theaa.com/insurance
4,6
Uitstekend
44K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
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Very easy to setup insurance
Very easy to setup insurance and also cheaper than my renewal quote and all the compare websites I checked.
4 juli 2026
Excellent services
Helpful customer services, knowledgeable and patient. Excellent service.
3 juli 2026
Seamless process.
4 juli 2026
It was easy to do
4 juli 2026
Easy procedure to acquire my policy…
Easy procedure to acquire my policy etc, the chat facility was also quick and informative, all in all very satisfactory.
4 juli 2026
Antwoord van The AA Insurance
Love to hear it 💛.
Easy enough to sign up
Easy enough to sign up.
Although luckily I did go back and check everything that had been auto filled when I went through money supermarket as it hadn't taken into account some info I had changed on the MS website.
So all I'd say is to double check. It auto filled about 4 pages but it wasn't clear that this had happened - it's only because I knew I hadn't seen some info that I realised there were several auto filled pages. I had to specifically find all the pages and edit what I needed to.
2 juli 2026
I'm currently with the AA with my car…
I'm currently with the AA with my car insurance but tried today to sign my wife up and was totally confused.
Did a comparison quote so protected no claims and courtesy car and had a great price but once directed everything was extra??? We really don't understand
4 juli 2026
Review zonder uitnodiging
Antwoord van The AA Insurance
We are sorry to hear about the confusion you experienced when trying to get a quote for your wife. We understand how frustrating it can be when initial quotes differ from the final price. We appreciate you bringing this to our attention and we hope you're okay.
Very helpful staff on the phone
Very helpful staff on the phone, price was reasonable, website interface was straightforward too. Thank you!
24 juni 2026
Ben was late calling me back and then…
Ben was late calling me back and then proceeded to be rather unpleasant after I told him I had limited time as I am a carer and had to get to my next client. Possibly the rudest agent I have ever dealt with. And I don’t recall complaining about insurance agent s as they have always been so helpful.
2 juli 2026
Antwoord van The AA Insurance
We appreciate you taking the time to share your experience. We are concerned to hear about the difficulties you encountered and the unprofessional interaction you described. We hope you're okay.
Re- set of original quote
I went via Confused.com.and decided on AA for my house insurance. The amount I was quoted however increased when I went back in to arrange insurance, so I rang AA to find out why. The customer adviser spoke to was able to reset to the original quote and email the link.to.me
30 juni 2026
Antwoord van The AA Insurance
Great to hear 😁.
Reasonably competitive pricing and…
Reasonably competitive pricing and straightforward application.
4 juli 2026
Antwoord van The AA Insurance
Love to hear it 💛.
A painless experience
Swift, efficient service.. Competitive price quote for a very comprehensive policy.
4 juli 2026
An unsolicited car insurance renewal…
An unsolicited car insurance renewal quote based on the previous years insurance.
4 juli 2026
Very good service and prices
4 juli 2026
I haven't had "an experience" yet.
I haven't had "an experience" yet.
All I've done is buy from a comparison website. I've no idea what your service will be like yet, but hopefully it will be good,as AA is a trusted name.
4 juli 2026
Antwoord van The AA Insurance
Hi Jennifer, we like to know about all experiences which includes the quote stage. We appreciate your feedback and thanks for sharing.
Online purchase
Online purchase, so didn’t speak to anyone but having a good rating made the choice easier for me and the price was reasonable too.
4 juli 2026
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