Thank you AA for helping an elderly friend of mine today who suffered a pot hole tyre blow out. She found the automated answering system a bit of a challenge but the operators were patient and helpf... Toon meer
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Lees wat reviewers zeggen
We chose AA through Confused dot com but spoke to the AA lady at the call centre because the AA website wouldn't let us do it online. She was extremely thorough and it turned out there were items w... Toon meer
The experience was ok but there are so many attachments like rules and regulations what's covered what's not covered and reading everything was a pain. It might be easier to pay the yearly total and n... Toon meer
Bedrijf heeft geantwoord
This actually the best score of any for actually finding and buying a policy. At least the price did not increase between the 'buy now' and payment screens like several other companies did. I was look... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contactgegevens
Verenigd Koninkrijk
- theaa.com/insurance
4,6
Uitstekend
44K reviews
Vraagt klanten om een review
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Requires ID check provided by company with very low trust score
The AA provided a good price, they're a trusted name, and the purchase process was easy. However, they have now contacted me requesting an ID check within 5 days, or the insurance will not be provided. I have two big problems with this:
1) The requirement for an ID check is NOT clearly stated upfront before sign up.
2) The ID check is provided by "trusted partner" Mitek Systems which as I write this has a Trustpilot score of 1.2.
I'm not going to hand over my ID data to a company with such a low trust score, and therefore I have no choice but to cancel my insurance with the AA.
5 juli 2026
Review zonder uitnodiging
Antwoord van The AA Insurance
We're truly sorry to hear about your concerns regarding the ID verification process and the issues you've encountered. We understand your frustration with the timing of this request and your reservations about the third-party provider. Your feedback is very important to us, and we appreciate you bringing these points to our attention.
I spoke with Karl to take out home…
I spoke with Karl to take out home insurance. He was very helpful and professional. And I took out my house and contents insurance with Silver AA through Karl and paid with my debit card. Price was very good and meets my requirements.
5 juli 2026
Good price and helpful advisor.
Very competitive price for house insurance - wasn’t the cheapest quote but better than our renewal price and I didn’t want to buy an ‘online’ policy where you can’t speak to anyone.
We wanted to pay on the phone and the advisor was very helpful and sorted the policy and payment for us quickly and efficiently.
Very happy 😃
3 juli 2026
Antwoord van The AA Insurance
Wonderful 😀.
Straight forward process no messing no…
Straight forward process no messing no time wasting . You don’t have hundreds of questions to fill in like other insurers would recommend to everyone .
5 juli 2026
We chose AA through Confused dot com…
We chose AA through Confused dot com but spoke to the AA lady at the call centre because the AA website wouldn't let us do it online.
She was extremely thorough and it turned out there were items we hadn't filled in from the website.
She also went through the personal possessions with us and explained it fully
Ok so we had to wait 30 minutes to get though, but the time she spent going through the policy said that was the reason.
3 juli 2026
Getting good insurance is a complete…
Getting good insurance is a complete nightmare, the variety of quote price is priceless! The AA quotes were very reasonable and had a three tier cover offered! I chose the Platinum for the best option for me! AA was a name I knew was a big reason for my choice!
5 juli 2026
I recently moved my Home Insurance to…
I recently moved my Home Insurance to AA and so far so good.
The policy terms are excellent and the premiums are much cheaper, than those being offered by my previous insurer.
The customer service has been good, as I made a small mistake in my original application and called to update my file. The member of staff was very helpful in terms of making the changes to the policy and there was no impact to my premiums.
It is very early days but im very pleased.
Keep up the great work.
5 juli 2026
Antwoord van The AA Insurance
Wonderful we got you sorted 😁.
They were over £200 cheaper than my…
They were over £200 cheaper than my current policy. The cover for contents was much better. The person I dealt with was efficient and had a good sense of humour.
4 juli 2026
Very helpful and easy to set up the car…
Very helpful and easy to set up the car insurance
5 juli 2026
Very easy to setup insurance
Very easy to setup insurance and also cheaper than my renewal quote and all the compare websites I checked.
4 juli 2026
Excellent services
Helpful customer services, knowledgeable and patient. Excellent service.
3 juli 2026
Seamless process.
4 juli 2026
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