The AA InsuranceReviews 

The service received from Rabina was first rate. All the finer points of the questions we asked were explained well.

Problem with online insurance for a brand new car as the registration was not recognised, so called the number on the webpage. The guy on the help desk was very knowledgeable & was familiar with this problem. He went through the process with me took payment & my brand new car will be insured when I pick it up from the dealership

I could actually speak to someone, still an important thing for some people, the lady was really helpful and informative I didn’t feel rushed at all
Thank you

Knowledgeable and polite on the phone

I was in the process of purchasing a car insurance policy and had given my payment details and was waiting for the confirmation that it had completed when the AA app crashed. As I did not receive a confirmation, I assumed that it had not gone through. As I didn’t want to spend ages resubmitting all the information required for a policy and running the risk of it all crashing again, I went with another company. Three days later I received an email to say that my policy was operational and they had taken money from my account. I spent ages trying to cancel with links not working before finally being able to cancel. Indeed I have just received an email with a link asking me to share my experience via trustpilot only to find the link doesn’t work! I have found another way to submit this information.

Thank you AA for helping an elderly friend of mine today who suffered a pot hole tyre blow out.
She found the automated answering system a bit of a challenge but the operators were patient and helpful. Ross, the AA mechanic came and was fantastic, kind, efficient and professional. He got her a new tyre, at a good price, and she was back on the in an hour.
Excellent service.

Straight forward good customer service

It was a fair price to cover our needs compared to my Volvo insurance
Which was doubled
Wasn’t the cheapest but a reputable company I’m aware of

Reliable and the price was reasonable.

Great company, and a great price

impossible to cancel auto renewal. No phone no. no email, just chat, which appears to be unmanned by humans. Having got past the bot, I have been sitting for 30minutes waiting to be connected to a human! Appalling customer service in the name of "efficiency". Just give me a phone no or an email address.

Simple and quick process to get car insurance and breakdown cover.

Easy and straightforward to navigate and use. Details of policy explained very well. Totally worth switching over for a great price offering the same cover from a competitor. Recommended

Competitive price easy online application very straightforward process. Immediate acknowledgement & access to documentation.

Great service but I would have liked the documents sent to me by post.

A better price. A clear online site. What more could I ask. Let's hope I do not need the actual insurance itself but Im sure the service will be good.

The AA provided a good price, they're a trusted name, and the purchase process was easy. However, they have now contacted me requesting an ID check within 5 days, or the insurance will not be provided. I have two big problems with this:
1) The requirement for an ID check is NOT clearly stated upfront before sign up.
2) The ID check is provided by "trusted partner" Mitek Systems which as I write this has a Trustpilot score of 1.2.

I'm not going to hand over my ID data to a company with such a low trust score, and therefore I have no choice but to cancel my insurance with the AA.

I spoke with Karl to take out home insurance. He was very helpful and professional. And I took out my house and contents insurance with Silver AA through Karl and paid with my debit card. Price was very good and meets my requirements.

Very easy process not a hint of internet trouble just a clean transaction