I was invited to write a review by AA. I wasn’t able to see my documents and Chat wasn’t helpful. I had a lovely reply advising me to delete cache, cookies and browsing history and try a different br... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
After using search engine on line ,2 car insurances wouldn't insure me,being a lady under 80 with no claims ,no health problems was discriminated for being my late 70s. A A I had no trouble,went thro... Toon meer
The two telephone operators I spoke to were very helpful, patient and professional. They made sure I’d completed my policy thoroughly and correctly. In addition they added advice which I found very u... Toon meer
The person who helped me on the phone was excellent she had everything at her fingertips even found my no claims from the last time I was with AA (i have been on a company policy for a few years) AA... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contactgegevens
Verenigd Koninkrijk
- theaa.com/insurance
4,6
Uitstekend
48K reviews
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The phone call was answered quickly and…
The phone call was answered quickly and a pleasant young man answered all my questions clearly, and sorted my payment. Nice and efficient all made nice and easy.
24 september 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
I have my first insurance with AA
I have my first insurance with AA, when got the time to renew I chose another company. I’ve been requesting a document as I need to provide to my new insurance company. I’ve requested through the app but still didn’t get it, tried to contact by phone but no answer at all, tried to get through sales as I was having no success through other lines and I was giving out by a sales person because I as calling sales line. My insurance expires Saturday and my new insurance has been cancelled because of the document that I need to provide haven’t been sent out to them. We are talking now a month to get a simple document and I didn’t get any support at all. Very disappointed and stressed out as I might not gonna be able to drive if it’s not sorted by tomorrow and try to get this document to the new insurance.
10 september 2026
Review zonder uitnodiging
Antwoord van The AA Insurance
Hi Alex, if the document you're looking for is your No Claims Discount certificate, this would have been sent with your renewal documents around 4 weeks before your renewal date.
If you need a different document, or you'd like us to look into this for you, please give us a call or pop onto live chat.
We've been busier than usual recently, but we're answering calls as quickly as we can. It's best to stay on the line once you've called, as hanging up and redialling will place you back at the end of the queue.
📞 0330 053 0234
💬 www.theaa.com/help-support
Antwoord van The AA Insurance
We're thrilled to hear this about our team, Ken 💛🚗.
Access to Policy details - unable to see
Still unable to see the Home Insurance when I sign into the AA App. Chat system is always closed - out of hours - so unable to get resolved yet.
Price & ease of taking out new policy was good.
27 augustus 2026
Antwoord van The AA Insurance
Hey there, we've checked and can see that you already have an online account for your Breakdown Cover.
For your Home Insurance to be added to the same account, all of your contact details will need to match exactly across both policies.
To get this sorted, please pop onto live chat or give us a call between 8am and 7pm Monday to Friday, or 9am and 5pm on Saturdays, and our team will be happy to help.
📞 0370 606 1617
💬 www.theaa.com/help-support
Honestly the price
Honestly the price , got every important to me for a very reasonable price xx
24 september 2026
did not have email to confirm the car…
did not have email to confirm the car policy
24 september 2026
Antwoord van The AA Insurance
Hi Sian, we've checked and can see that everything was emailed to the address you provided on 22/09/26.
Please check your junk or spam folder in case the emails have landed there. If you still can't find them, please get in touch and we'll be happy to help.
Car Insurance cover? Easy job done, quick and efficient with the AA
Prompt quote with comprehensive notes and relevant documents sent by email immediately with confirmation of insurance cover.
Competitive price for cover.
Very satisfied with service received.
22 september 2026
My advisor was very thorough and…
My advisor was very thorough and helpful in helping me to choice the right options.
24 september 2026
On-Line Account setup fails constantly
Obtaining and paying for my Home and Contents policy was straight forward but for some reason I find I cannot set up an account on line as your system takes far to long to send my 6 digit email verification code and when it arrives it is usually past the expiry time so once I enter the code it either rejects it or it looks like it will accept it but then freezes and doesnt give access. Regards Peter Foster
24 september 2026
Antwoord van The AA Insurance
Hi Peter, we're sorry you're having trouble creating your online account.
Please try downloading our app and creating your account there, as it usually gives you a little more time to complete the process 👉 www.theaa.com/apps
We're pleased to hear that getting cover was easy, and if you need any further help, please don't hesitate to get in touch.
so easy to do
24 september 2026
Took out house insurance
Took out house insurance. Easily done online and helpline was good for one query.
Competitive rate.
24 september 2026
Didn’t like that I couldn’t switch off…
Didn’t like that I couldn’t switch off the automatic renewal on line also it took an eternity to get through on the telephone but when connected the agent was helpful and friendly and dealt with my requirements perfectly
24 september 2026
Antwoord van The AA Insurance
Hey John, we're pleased to hear our agent could get this sorted for you.
Alternatively, you could've used this form to opt out of your automatic renewal 👉 www.theaa.com/help-support/stop-auto-renew
The young lady who I dealt with was…
The young lady who I dealt with was very kind, patient. The only thing wrong was she couldn’t get it cheaper.
24 september 2026
Easy to sign up and at a good price
Easy to sign up and at a good price, I had a problem with the aa app but customer services Nicola advised where I was going wrong and was quickly resolved.
23 september 2026
Very helpful and thorough.
24 september 2026
Antwoord van The AA Insurance
This is music to our ears, Ian 💛🚗.
The website was esy to use and…
The website was esy to use and navigate. The cost was competitive for the level of coverage I wanted.
Hopefully I'll never actually need to use it to make a claim!
24 september 2026
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