Tim was, 1st very prompt with his reply to our emails and 2nd very detailed with answering our questions. He contacted the spa company and was able to meet our dead line date. I commend him and Ha... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
extraordinary customer service, received phone call after placing order to explain all of the steps of delivery and when it will come etc.. Super nice woman! So reassuring that we made the right cho... Toon meer
Bedrijf heeft geantwoord
Living in South Texas, really south! Brownsville getting things shipped can be a challenge. Diffrent addresses for postal vs FedEx etc. They took the time to insure the correct address, greatly apprec... Toon meer
Bedrijf heeft geantwoord
Customer Service is top notch. We ran into a couple of snags along the way, but each one was handled well. Customer communication is great.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over The Backyard Outlet
Geschreven door het bedrijf
The Backyard Outlet is your one-stop-ship for hot tubs and saunas from the top manufacturers in the US. If you are looking for something to make your Backyard Better, we have it (or hope to be adding it to our catalog soon)!
We sell the best spas available in online retail, along with real in-person support through phone, chat, and email. We can help you find accessories, replacement parts, replacement spa covers, and connect you with the manufacturer, when necessary.
Learn more at TheBackyardOutlet.com.
We're Here to Help You
Geschreven door het bedrijf
- Our team will do our best to get you the experience that you are looking for!
- With over 20 years in the industry, we’re honored to share our knowledge with you. We are happy to help you with: selecting the spa, sauna, or lounger that fits your needs; walking with you through product setup when it arrives; and helping you maintain your investment for years to come.
We Guarantee FREE SHIPPING on ALL ORDERS!
That's right, ALL ORDERS.
To make sure you are getting the most bang for your buck, we offer free shipping on all orders so you can know what you are paying up front.
Contactgegevens
861 McArthur St, 37355, Manchester, Verenigde Staten
- 800-207-5410
- sales@thebackyardoutlet.com
- thebackyardoutlet.com
Spice Up Your Backyard Today!
4,8
Uitstekend
56 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Really good service with room for…
Really good service with room for improvements
25 oktober 2024
Review zonder uitnodiging
Antwoord van The Backyard Outlet
Thank you for taking the time to leave a review on AqualifeOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
We continuously desire to provide better service, better info, and better products, so thank you for working with us to get the spa and the answers you need!
My hot tub purchase experience was fantastic
My hot tub purchase experience was great. They kept me updated on the status of my hot tub and when I could expect it to be delivered. The hot tub was delivered on the exact date they promised. The delivery driver was kind enough to deliver the hot tub to the back of my house and even placed it on my back porch where we wanted it installed. The hot tub has been great. I would highly recommend buying a hot tub from Aqualife Outlet.
13 augustus 2024
Antwoord van The Backyard Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs.
Thank you, The AqualifeOutlet.com Team
Fantastic hot tubs
these folks have this business down pat. thank you for your assistance
23 september 2024
Antwoord van The Backyard Outlet
Thank you so much for your order & review of AqualifeOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Very easy process however I wish there…
Very easy process however I wish there were manuals specific to the particular spas you are looking at.
24 augustus 2024
Antwoord van The Backyard Outlet
Thank you for taking the time to leave a review on AqualifeOutlet.com. I suspect you mean to a manual created model by model, instead of all models in one manual; since the function of each model is relatively the same, the manufacturer tries to make it as simple as possible (though I understand not wanting to filter through unnecessary data!).
We’re so grateful for your feedback & hope to work with you again soon!
Wonderful to deal with
14 juni 2024
Antwoord van The Backyard Outlet
Thank you so much for your order & review of OhanaSpasOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
I was able to order the correct…
I was able to order the correct replacement filters for my spa over the phone and shipped to my door after many failed attempts at visiting the local spa/pool stores in my area.
15 juni 2024
Antwoord van The Backyard Outlet
Thank you so much for your order & review of OhanaSpasOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Thanks Aqualife!
Just completed a phone order for a hot tub from Aqualife. Customer service was amazing. The representative was knowledgeable, professional,friendly, and helpful. Thanks, Aqualife!
23 juli 2024
Antwoord van The Backyard Outlet
Thank you so much for your order & review of AquaLifeOutlet.com! We’re delighted to serve you & glad everything’s working out great!
DO NOT BUY. TRASH TUB
-We have had 2 technicians come out. The amount spent on said technicians. It is more than we paid for the tub.
How am I going to dispose of a hot tub? Since what ever company is in charge will not take it back.
I not sure who is in charge of how money is spent. But they are less than intelligent . They have used all the money we paid, to try to fix it. Now they are going to spend money to ship us a new one!?!?!
Still trash.
I have no idea who to speak with anymore regarding this issue.
No one wants to say they are responsible.
We have been fighting to have a repair. Took almost 4 months. It is not repairable.
Now they won’t take the dead tub away. Want to send a new one.
Won’t refund our money.
WOULD NEVER BUY OR CONSIDER THIS COMPANY AGAIN
HORRIBLE SERVICE.
HORRIBLE TUB
1 juli 2024
Antwoord van The Backyard Outlet
Hello, Alicia...I am sorry to hear the issues you are having with your spa. We have only received one notice of your spa having a leak, and we sent you the details to talk with the manufacturer about resolving the issue.
Since then, we have not heard anything back from you, including any response to the troubleshooting tips we provided in that message.
We are well past any ability for the 30 satisfaction guarantee, but we are glad to help you coordinate with the manufacturer, if needed. Obviously, we will reach out to them and see what has been done already; and, we would love to hear your understanding of the situation, as of now.
I have never seen Strong Spas not stand behind their spa. They will not refund at all. If they deem the tub is not repairable, they will replace it with a new tub. Otherwise, they will send a tech to accomplish any repairs. The only issues I have seen with this is when the customer does not cooperate with them or the techs.
Back in February, we could have talked about the satisfaction guarantee, but we are still glad to help with the manufacturer, if desired. Please update us and let us know if we can help.
The AqualifeOutlet.com Team
Antwoord van The Backyard Outlet
Thank you so much for your order & review of OhanaSpasOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Arrived with leaks, waiting weeks for a tech
Arrived with a faulty valve on the blower motor. Tech came out and fixed it all up within a week. Overall a good product, wish some of the jets had a little more pressure. Neck jets are amazing, the blower jets aren't what I expected but for the price this tub is worth it.
16 juni 2024
Review zonder uitnodiging
Antwoord van The Backyard Outlet
I am sorry to hear about the issues you are having with your new spa.
The manual walks through the need to tighten the PVC unions before filling, as they can loosen during shipping. It is a couple of threaded fittings that often just need a little tightening.
The blower vent might be made to shoot out a little stream of water to relieve pressure, but the manufacturer should be able to identify if that is the case. Air in the lines might impact jet pressure on specific jets (look at air locks in manual). If these end up being the issues, they are all setup issues based on how you fill it and the first time setup steps.
Let us know how things progress and give us a call if you don't get the help needed from the manufacturer!
Thanks, AquaLifeOutlet.com
LOVE our spa and the customer service!
27 april 2024
Antwoord van The Backyard Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, OhanaSpasOutlet.com
Great customer service
Great customer service. Very easy to contact a person vs. automated response system.
30 mei 2024
Antwoord van The Backyard Outlet
Thank you so much for your order & review of OhanaSpasOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Love my hot tub - looks gorgeous and great customer service
Love my hot tub! Tim Posch from ecommerce was amazingly helpful on every step from purchase, delivery, and set-up. Highly recommended. Thank you!!
27 mei 2024
Review zonder uitnodiging
Antwoord van The Backyard Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations!
We look forward to working with you again for any of your spa needs. Thank you, AqualifeOutlet.com
Placing my order by phone
Although I had already done my hot tub selecting "homework" the customer service woman who took my order was very helpful. She was very professional but also personable. She offered good information and options and was very pleasant to speak with and offered good tips and advice.
20 mei 2024
Antwoord van The Backyard Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations!
We look forward to working with you again for any of your spa needs. Thank you, AqualifeOutlet.com
Antwoord van The Backyard Outlet
Thank you for taking the time to leave a review on AqualifeOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Antwoord van The Backyard Outlet
Thank you for taking the time to leave a review on OhanaSpasOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Great spa, quick shipping, excellent price.
Our spa arrived earlier than promised, in perfect condition, and the shipping guy was very helpful in off-loading it to my storage location. Ther price of the spa was great.
15 december 2023
Antwoord van The Backyard Outlet
Thank you so much for your order & review of OhanaSpasOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
speedy
very communicative and fast considering the need to coordinate with a technician.
19 april 2024
Antwoord van The Backyard Outlet
Thank you so much for your order & review of OhanaSpasOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
I trust the technician was able to get everything you needed resolved!
Antwoord van The Backyard Outlet
Thank you so much for your order & review of OhanaSpasOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
The website was easy and helpful
The website was easy to navigate and I was able to order a hot tub in just a few minutes.
1 mei 2024
Antwoord van The Backyard Outlet
Thank you so much for your order & review of OhanaSpasOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.