Disappointed again! I left a review on the 2nd March (see below) about marks on the sign and being sent the wrong glue. I also emailed separately. The response said I'd get an email response and the g... Toon meer
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Lees wat reviewers zeggen
Needed to replace an old painted cast iron name plate & felt slate would be the way to go to. On research found the Bespoke Sign House company which had an easy to use website & choices. Excellent com... Toon meer
We wanted to replace our worn wooden house sign and contacted Bespoke Signs asking if they could incorporate arrows as our sign has two houses on it with arrows pointing to each property. They asked... Toon meer
Easy to use website that allows you to see fonts and layouts. Once ordered the communication was good (kept in the loop all the way) and the finished product arrived well packaged, no damaged and as... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The Bespoke Sign House is a leader in quality, value and service. With a specialist team on hand to create all your bespoke house sign needs, we've worked hard to go above and beyond to have built a strong reputation with our loyal customer base. With a workshop in the beautiful Kentish countryside, we're proud to not only service orders around the UK, but right across the world too! Our sign range includes: Slate (using both natural riven natural and smooth honed slate), Acrylic and Aluminium. The Bespoke Sign House is equipped to do both one off domestic house signs, as well as take on commercial bulk orders for housing developments, hotels and others. Want more information? Contact us and we'll reply within 48 hours, if not sooner.
Contactgegevens
Friezingham Farm, TN17 4PU, Cranbrook, Verenigd Koninkrijk
- 07832 036970
- hello@thebespokesignhouse.com
- thebespokesignhouse.com
4,5
Uitstekend
244 reviews
Heeft 25% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Lovely sign
Lovely sign received! Couldn’t be happier with it! Arrived fast and well packaged ! Would recommend 👍🏻
1 juli 2024
Review zonder uitnodiging
Nice signs but ...... could be better?
We had a house name plate and a driveway sign post.
Both were delivered promptly and well wrapped.
Whilst I appreciate that slate is a natural product with its own imperfections I think ours were not the best selection.
Similarly the timber posts fir the driveway sign had huge knots which had fallen out and significantly reduced the width at the base, hence I had to shorten the posts!
The timber was also stamped with lettering and not sanded smooth.
Screws didn't appear to be stainless steel either hence concerns they will rust and stain the slate!
22 juni 2024
Review zonder uitnodiging
Lovely signs
I've just had a driveway makeover and wanted new signs, one for the entrance pillar and a smaller one to replace an existing one on the house. The signs arrived really quickly and were well packaged. However, they'd made 2 of the larger size instead of one large and one small. I contacted the company by email and, after a small delay in replying, Jack confirmed that the correct smaller sign had been made and sent out.
Ok, a mistake was made, but they corrected it and the slate signs are perfect - exactly what I wanted. To me, good customer service is how a company sorts out a problem and it was sorted quickly and to my satisfaction. I would definitely use them again.
22 juni 2024
Review zonder uitnodiging
Antwoord van The Bespoke Sign House
Hi Lynne,
Thank you for your positive review!
I'm delighted to hear you're happy with your signs and that you were pleased with the service you received :)
Best regards,
Kris
Ignore the positive reviews, they are terrible
Ordered a simple engraved slate house number sign. The slate which we received has either staining or natural imperfections which should have rendered it as a seconds item. If I could leave pictures on the review I would so others can see the poor quality item I have received.
I’m really not impressed, the quality of the item is poor compared to other (cheaper) suppliers I have used in the past.
I have contacted the company 3 days ago to try and resolve the issue and have been ignored.
I don’t like to leave negative reviews and always give people the opportunity to put things right when they go wrong. That has not happened on this occasion and I would advise people to use a different company.
I’m disappointed as I ordered here on the strength of the positive reviews.
EDIT: please don’t let the companies reply below sway your decision to order from this company. I sent a further email in response to this comment on the day that they replied. I forwarded my original email and I have still been ignored after more than a week. Avoid.
13 juni 2024
Review zonder uitnodiging
Antwoord van The Bespoke Sign House
Hi Matthew,
I'm sorry to hear about the issues with your order and the frustration caused by the lack of response. It seems we may not have received your original email.
To help me investigate and resolve this matter, could you please send photos of your sign to jack@thebespokesignhouse.com so I can have a look and issue a replacement/refund if need be?
I apologise for the inconvenience once again and appreciate your patience.
Regards,
Jack
The item was perfect and arrived…
The item was perfect and arrived quickly. The ordering process was very easy when wanting a bespoke design.
3 juni 2024
Review zonder uitnodiging
Antwoord van The Bespoke Sign House
Hi Charlotte,
Thank you so much for your wonderful review! We're thrilled to hear that you loved the item and that it arrived quickly. It's great to know that you found the ordering process easy for your bespoke design. If you need anything else in the future, feel free to reach out.
Regards,
Jack
Great sign and delivery was quick and…
Great sign and delivery was quick and easy
13 juni 2024
Review zonder uitnodiging
Antwoord van The Bespoke Sign House
Dear Aspinall Family,
Thank you for your fantastic review! We're delighted to hear you love the sign and that the delivery process was quick and easy. If you need anything else, please don't hesitate to contact us.
Best regards,
Jack
Lovely slate house signs!
Great service and easy to use website. Ordered 2 new slate signs for the house. Really happy with the quality. Speedy delivery and communication, very well packaged. Thanks
10 juni 2024
Review zonder uitnodiging
Antwoord van The Bespoke Sign House
Hi David,
Thank you for your wonderful review! We're delighted to hear that you're happy with the slate house signs and that you found our service and website easy to use. It's great to know the quality met your expectations and that the delivery and packaging were satisfactory. If you need anything else, please feel free to reach out.
Thanks again!
Best regards,
Jack
The Good Points & Not So Good Points
The Good Points
- Sign is well made
- Engraving is good
- Price was competitive
The Not So Good Points
- the drilled holes are countersunk, but the screws supplied are not, in fact they didn’t even fit in the holes
- the delivery went astray, not clear who’s fault that was
- communication was very slow and then never replied with a delivery update that they committed to do, very disappointing
10 juni 2024
Review zonder uitnodiging
Antwoord van The Bespoke Sign House
Hello,
Thank you for taking the time to leave us a review!
I'm pleased to hear you're happy with your sign order. However, you should have received black countersunk screws with your sign to fit, so it sounds like we've sent you incorrect fixings.
Please email us with your order number or order name so I can send you out the correct screws.
Apologies for the inconvenience, and for the unsatisfactory customer service from us. As mentioned before, please let me know your order number or order name so I can investigate.
Thank you,
Jack
Three new house signs
I ordered three new house signs. Beautiful quality slate, really deep with lovely engraving. Well packaged and good communication about delivery. Delighted customer. Thank you.
5 juni 2024
Review zonder uitnodiging
Antwoord van The Bespoke Sign House
Dear Gillian,
Thank you so much for your kind review! We're thrilled to hear that you are delighted with your new house signs and the quality of the slate and engraving. We're glad the packaging and communication about delivery met your expectations. If you need anything else, please don't hesitate to reach out.
Thank you again!
Best regards,
Jack
Beautiful and efficient
Beautiful design, speedy delivery, fabulous quality. The sign looks great. We’re delighted!
11 juni 2024
Review zonder uitnodiging
Antwoord van The Bespoke Sign House
Dear Eleanor,
Thank you so much for your wonderful review! We're thrilled to hear that you love the design, quality, and speedy delivery of your sign. It's fantastic to know that you're delighted with how it looks. If you need anything else in the future, please don't hesitate to reach out.
Regards,
Jack
Love my new sign
Love my new sign! Looks great! Made and delivered super fast and very well packaged to ensure it didn't get damaged. Woild be more than happy to recommend to others.
29 mei 2024
Review zonder uitnodiging
Antwoord van The Bespoke Sign House
Hi Elaine,
Thank you for your wonderful review! We're thrilled that you love your new sign and appreciate the speedy delivery and careful packaging. Your willingness to recommend us is greatly valued. If you ever need anything else, please don't hesitate to contact us.
Thank you,
Jack
Easy instructions ,well made looks…
Easy instructions ,well made looks stylish. Excellent quick service. I justcwish zip had ordered the bigger size. Next time I will
5 juni 2024
Review zonder uitnodiging
Antwoord van The Bespoke Sign House
Hi Debbie,
Thank you for your great review! We're glad to hear you found the instructions easy and are pleased with the stylish look and quality of your sign. We appreciate your kind words about our quick service. If you decide to order the larger size next time, we'll be happy to assist you.
Best,
Jack
Needs improvement
Great shipping time, well packaged, but came with a scratch on it, which I'm surprised no one noticed before sending, and I can't get through to anyone to get it sorted
27 mei 2024
Review zonder uitnodiging
Antwoord van The Bespoke Sign House
Hi Katie,
Sorry to hear you were unhappy with the sign you received. I can see you have since been sent a new replacement sign a couple of weeks ago. We hope you're pleased with it :)
Regards,
Jack
The process was simple and quick…
The process was simple and quick delivery
The sign is good quality and looks lovely
24 mei 2024
Review zonder uitnodiging
Antwoord van The Bespoke Sign House
Dear Allison,
Thank you for your 5 star review!
I'm pleased to hear that you found the process simple and the delivery quick. It's wonderful to know that you're happy with the quality and appearance of your sign. If you need anything else, please feel free to reach out.
Best regards,
Jack
Great company
Great company! Our signs arrived on time and were beautifully made. Wouldn’t hesitate to recommend the Bespoke Sign House!
20 mei 2024
Review zonder uitnodiging
Antwoord van The Bespoke Sign House
Hi Billy,
Thank you for your fantastic review!
I'm thrilled to hear that your signs arrived on time and that you are pleased with their quality. Your recommendation means a lot to us. If you need anything else, please don't hesitate to reach out.
All the best,
Jack
Lovely looking sign just engraving could of been deeper
Lovely looking sign, just engraving could of been deeper and more dominant
19 mei 2024
Review zonder uitnodiging
Antwoord van The Bespoke Sign House
Dear Diamond Geezer,
Thank you for your feedback! We're glad to hear you love the look of the sign. We appreciate your input on the engraving and will take it into consideration for future improvements. If you have any further suggestions or need assistance, please feel free to reach out.
Best regards,
Jack
Great slate house sign
Delighted with the natural slate
House sign with two wooden posts. Easy to install and looks great. Service very responsive in sending us two new posts when they didn’t arrive with the original order. Thank you team!
24 mei 2024
Review zonder uitnodiging
Antwoord van The Bespoke Sign House
Dear Fiona,
Thank you for your wonderful review!
We're delighted to hear that you love your slate house sign and found it easy to install. We apologise again for the initial oversight with the posts and are glad our team could quickly resolve it. If you need anything else, please feel free to reach out.
Regards,
Jack
Most definitely recommend.
Recently purchased a bespoke slate house name plate.
It arrived promptly, on time and was as described.
Great quality.
Thank you guys!!
21 mei 2024
Review zonder uitnodiging
Antwoord van The Bespoke Sign House
Hi Adrian,
Thank you so much for your wonderful review! I'm thrilled to hear that you are happy with your bespoke slate house name plate. It's great to know that it arrived promptly and met your expectations in terms of quality. Your recommendation means a lot to us.
Thank you again!
Jack
Really helpful service
Really helpful service, very quick production and beautiful product.
28 mei 2024
Review zonder uitnodiging
Antwoord van The Bespoke Sign House
Dear Maria,
Thank you so much for your fantastic review! I'm delighted to hear that you found our service helpful and the production quick. It's wonderful to know you are pleased with the final product. If you need anything else, please feel free to reach out.
Best regards,
Jack
Was easy to order
Was easy to order, came quickly, and looks great.
26 mei 2024
Review zonder uitnodiging
Antwoord van The Bespoke Sign House
Dear Unhappy Customer,
Thank you so much for your 5-star review! I'm thrilled to hear that you found the ordering process easy and that your sign arrived quickly. It's wonderful to know that it looks great. If you need anything else, please don't hesitate to reach out.
Best,
Jack
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