Thebestairfares Reviews 

thebestairfare.uk

Very very suspicious offering 40% discount on a Business Class Air ticket on Ethiad Airways. When I went to make a payment using my Amex Card, the pay was requested in Indian Rupees. I did not proceed. I received couple of calls from 0207 870 9651 and told me that their Amex are processed in India. I was not convinced. Upon checked the company is registered at an address 128 City Road, London, EC1V 2NX with 454 others. AVOID

I purchased and paid for 5 tickets to Jeddah with these thieves and when I spoke to Gulf Air they said they have been cancelled by the agent. Website down and phone number constantly engaged. They gave itenary and a fake e ticket with all correct details and ref numbers. Done a runner. Absolute disgraceful thieves. Why does the UK Plc let them operate like this and the banks do not have sufficient safegaurds in place.

Even a 1 is too much. These scammers take your money, give you an Eticket and just before you fly cancel your tickets, offering a refund that you wont get back. Based in Delhi and put a London address which several other companies use've. I had to buy 4 more tickets which almort bankrupted me. They sent me a message saying my tickets were cancelled and I'd get s refund. Phone line is permanently busy and can't send any messages. Con artists - pakki. I've had to find the money to take my son who recently lost his wife of 8 months, her little boy and my grandson and me. DO NOT BOOK WITH THESE B@#£@RDS!!!!!!

AVOID!!!! DO NOT BOOK!! THEY WILL TAKE YOUR MONEY!!

TRIED TO BOOK A FLIGHT THEY DIDNT SEND ME ETICKETS. WHEN I RECEIVED THE ETICKETS I CONTACTED VIRGIN AIRLINE AND THEY SAID THIS BOOKING HAS BEEN CANCELLED. I CONTACTED THE TRAVEL AGENCY AND THEY STILL KEPT LYING ABOUT HOW ITS A MISUNDERSTANDING BUT WHY WOULD THE AIRLINE LIE????

THEY OFFER CHEAPER RATES SO THEY CAN TAKE YOUR MONEY. CHECK ALL THE REVIEWS BEFORE YOU BOOK

I WOULD AVOID AND NOT BOOK WITH THEM SAVE YOUR SELF THE HASSLE!!

I booked flights for the three of us, received confirmation, and got our e-tickets via email. Two weeks before our trip, I wanted to double-check that everything was still confirmed — only to be told my flight had been cancelled. They claimed this was beyond their control, saying the airline had overbooked and that’s why my ticket was cancelled.

I called the airline’s customer support and asked how this could possibly happen. The agent confirmed my booking had been made, but explained the airline had never received payment from this travel agency — so they had no choice but to cancel my ticket. They also confirmed there were still seats available on that exact flight if I wanted to travel on the same date.

Now the agency says they will refund my money, but it could take up to three whole weeks. I need this money immediately to rebook new tickets, and I have no idea if I’ll ever actually receive it.

Please — stop trusting this company completely 🛑 Any decent, respectful business would honour your booking and cover the ticket cost even if prices have risen because they failed to pay the airline on time.

I booked five Emirates airline tickets to Pakistan for our summer holidays through Best Air Fares. After booking, they sent us e-tickets, but I later noticed that no flight numbers were included.

Just two weeks before our departure, I received an email stating that our tickets had been cancelled. When I called their customer service, I spoke to a representative named Aniket, who was very rude. I asked why our tickets had been cancelled, and he told me that Emirates had cancelled them. He also assured me that I would receive a full refund within 24 hours.

When the refund did not arrive, I contacted Emirates directly. At first, they could not find any booking under our names. After checking further, they confirmed that the booking had existed but had been cancelled by Best Air Fares, not by Emirates.

I then called Best Air Fares again and spoke to a manager. When I explained what Emirates had told me, she claimed that Emirates was lying. When I asked for my refund, she refused to help and simply told me to contact my bank, saying there was nothing she could do.

The company’s address is 160 City Road, London.

Based on my experience, I urge people to be extremely cautious when dealing with Best Air Fares. My family was left without tickets just two weeks before our holiday, and I have still had to pursue my refund. I will also be reporting this matter to the relevant trading standards authorities and, if necessary, taking legal action through the courts

booked flights for my family with this company and had an incredibly stressful experience. After taking my full payment of £1369.36 via Visa Debit, they sent me a "Paid Invoice" containing 13-digit e-ticket numbers starting with 157-.However, when I checked these ticket numbers directly on the official Qatar Airways mobile app, the airline system rejected them as "not available." The travel agency had simply generated fake placeholder numbers on a PDF template to trick me into thinking my flights were fully ticketed.When I questioned them, the agents repeatedly lied and stalled for time, promising the tickets would go live "by 8pm," then "by morning," and then "by 9am."I refused to accept their excuses and immediately called my bank, Barclays, to flag the pending transaction for a fraud dispute and non-delivery of services. The moment I mentioned to the travel agent that I was actively working with Barclays, they panicked and immediately cancelled my reservation and dropped the payment hold because they knew they had no legal defense.Do not trust the 5-star reviews on here—Trustpilot has already put an official warning on this profile for review manipulation. If you have booked with them, check your ticket numbers directly on the official airline app immediately. If they do not work, bypass this company and contact your bank's dispute team straight away to claw your money back.

I had a concerning experience with this travel agency.
After booking flights through their website, I received a booking reference and e-ticket numbers. However, when I checked directly with the airline, they informed me that there were no valid tickets issued and that the booking was only a reservation. The booking also did not show the expected ticket and baggage information.
To verify this, I contacted the airline and visited their office, where they again confirmed that no valid tickets had been issued. This caused a great deal of stress and uncertainty regarding my travel plans.
After raising the issue with the agency and providing evidence from the airline, I eventually received a full refund. I appreciate that the refund was processed, but the situation should not have occurred in the first place.
My advice to anyone booking through this website is to verify their ticket status directly with the airline as soon as possible. While I was refunded, the overall experience was frustrating, stressful and time-consuming.

This airline cancelled our 4 return flights and I only found out they were cancelled because I called them up to check on the tickets, they claimed that had called me, but didn’t have any missed calls from them. Then they advised 7-14 working days for a refund, but nothing received. They claim to have processed the refund on 8th May which is clearly not possible given today is 8th June (2026)! I don’t know if I’ll ever get this money back and for the time being I’m out of pocket and not really able to book another one elsewhere until they hopefully send the money back, I’m going to raise a claim through my Visa card and hope that works.

UPDATE: After 14 working days, the refund finally came through. I'm still gravely unhappy with how long this took, but at least I can share with others that its not completely lost money, I'm not sure if my threats of legal action and visa involvement helped.

Scam - Do not use

We booked tickets costing over £2k after checking this Trustpilot review.

We were given a booking confirmation and e-tickets marked paid. A couple of weeks later I tried to book seats via the airline site.

The airline confirmed no tickets had been booked or paid. The company had added our names to the airline system but not paid or confirmed the tickets. There were no tickets. The E-ticket was fake - as confirmed by the airline.

After many calls and getting fobbed off I asked for a refund. This has to date not been given. Bestairfares.uk have now ghosted me. They clearly have no intention of refunding the money we paid for fake e-tickets (as confirmed by the airline)

Bestairfares.uk
I will be reporting the matter to Trading Standards and the police online fraud unit and suggest that anyone else that has been scammed does likewise.

I would like to convey my apologies to Book My Flights who I previously wrongly liked with BestAirFares.uk - they have confirmed the companies are not affiliated

SCAM SCAM SCAM SCAM

DON'T BOOK YOU WILL NOT GET ANY TICKETS, THEY WILL CANCEL AND NO REFUNDS WILL BE GIVEN. CURRENTLY TRYING TO GET A REFUND THROUGH BANK

Scam
Booked with them and the gave me Pnr also issued my e tickets with Emirates, i checked on the Emirates website all looked good, only to find out a day later while checking on emirates website that they have voided my tickets. Still waiting for refund. Any advice of how can i get my money, i paid with credit card

SCAM SCAM SCAM
STAY AWAY!!!
Booked and paid for 2 flights to KUL, they sent me PNR reference number, only for them to cancel the flights!!!

You think youre so smart, stealing my money. You have messed with the wrong person. THIEVES!!!

Do NOT trust this company this is an affiliate of ViaFlights (please search Trust Pilot on this company too) - they take your money send you an initial confirmation (whereby you can log in the airline portal etc and even select your seats) but they never actually pay they airline for the tickets meaning that you are never officially booked on the flight. Also you will NEVER get your money back - this is 100% a fraud using shell companies, rotaing company directors and is all OFF SHORE despite the British Address (which is another shell).

We booked a flight in February for two people to fly late April. Early April we saw our booking had been cancelled with the airline. We called them and were told the airline had cancelled them but we could get a full refund. We did not accept this as you could still book the same flights for £1000 more for two tickets! We called the airline and they went through all communication with this travel agent and advised the travel agent cancelled the tickets and not them. We went back to The Best Air Fares and have been advised they are discussing with the airline, but days later, no communication. Someone today said our refund had been processed. Will never trust this company again. They haven't put the reason in writing, so we can't make a claim on our travel insurance!