Webshop was easy to get information needed and to make purchase. They had exact make, model and size of tire I've wanted. (Which was out of stock in EU shops.) Chosen standard delivery from UK to Croa... Toon meer
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Lees wat reviewers zeggen
Great online selector tool. Clearly explains all the choices available. And they hold great levels of stock for each option (vs the typical limited range from the big bike online retailers). They also... Toon meer
Had great difficulty finding the right tyres for my bike trailer wheels but as soon as I found : The Bike Tyre Shop I was able to find some really good Schwalbe tyres which have worked out really wel... Toon meer
Couldn't get the tyre in New Zealand, I ordered it the same time I ordered some other bike part from a shop in Wellington (450km away). The tyre from the Bike Tyre Shop (18,450km away) arrived two day... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The leading online specialist in bicycle tyres for every discipline
Contactgegevens
Unit 5 Barracks Road, DY13 9QB, Stourport On Severn, Verenigd Koninkrijk
- 01299826744
- info@thebiketyreshop.com
- thebiketyreshop.com
4,6
Uitstekend
526 reviews
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Useless and unprofessional
Took order for a pair of tyres on website, couple days later I'm informed only one available. I asked for similar replacement, however no reply. Then messaged me items sent via Royal Mail. After few days I rang only to be told the item sent email was automated and nothing was sent.
Terrible communication,
absolutely not recommended
Very unprofessional
19 april 2025
Antwoord van The Bike Tyre Shop
Hello,
Thank you for your feedback, and we're very sorry to hear about your experience.
We sincerely apologise for the inconvenience caused.
Your order was placed over the weekend when our offices were closed, and unfortunately, by the time we reviewed it on Monday, only one tyre was available in stock. We did reach out as soon as we reopened to discuss a solution that would be best suited for you.
The automated dispatch email you received was sent in error, and we understand how this added to the confusion. We are actively reviewing our processes to ensure that situations like this are handled more smoothly in the future.
We appreciate your comments, as they help us improve. If you're open to it, we’d be grateful for the chance to speak with you directly and make this right. Please feel free to contact us at info@thebiketyreshop.com
Kind regards,
Customer Service
The website is really easy and i got on…
The website is really easy and i got on time my tyres, I recommend to everyone.
19 april 2025
Cheaper than elseware and fast delivery
14 april 2025
i have phoned 4 times regarding this…
i have phoned 4 times regarding this order only once was the phone answered that call was about delivery time 48hrs stated it took a week, one tyre in my order was faualty as you didnt answer the phone or call me back as i requested i opened a dispute with pay pal. i will try phoning again tomorrow to sort something out but the whole experience has left a bad taste in my mouth and nothing like what is stated in your mission statement.
12 april 2025
Antwoord van The Bike Tyre Shop
Hello,
Thank you for your review.
Firstly, I am so sorry to hear we missed your calls. I can see you contacted us over the bank holiday weekend while our offices were closed.
A member of the team will be in touch with you shortly to offer our support.
Kind regards
Customer Service
A bit disappointed
A bit disappointed, I searched Google for Brompton tyres. I purchased the result of the search but it was the incorrect size. Why does Google pull that from biketyreshop? They must have put Brompton in the description inappropriately. Cost me £6 in postage and a lot of co2 wasted.
14 april 2025
Antwoord van The Bike Tyre Shop
Hello,
Thank you for your review
I have taken a look at this and I can confirm the wording 'Brompton' is not mentioned within our description or listing for this tyre.
I can also confirm the postage cost for your order is as stated on our delivery page, £2.95.
I am sorry to hear you purchased the wrong tyre, You are more than welcome to return this if it is not suitable.
A member will be in touch with you shortly regarding your review.
Kind regards,
Customer Service
Price was good
Price was good, delivery time and info good all in all good experience will use again
11 april 2025
I paid for next day postage
I paid for next day postage, and received the tyres 3days later. I twice asked for the postage to be refunded, it never was. The Bike Tyre shop have now refunded the postage. I do accept that the Post office was to blame for the delivery issue
23 maart 2025
Antwoord van The Bike Tyre Shop
Hello,
Thank you for your review
I am so sorry for the inconvenience caused to you by the delay.
I have looked into this, and I can assure you our company shipped your order on time; sadly, the delay came from Royal Mail.
I can confirm a refund has already been issued for your postage cost as requested.
If there is anything else you would like our assistance with, please do not hesitate to contact us at info@thebiketyreshop.com
Kind regards
Customer Service
Beating the competition
28 maart 2025
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