The Brooklyn Pet Beds Reviews 

This is the third comfort dog bed I've ordered over the past couple of years. I especially like that the cover unzips for easy cleaning on the latest one. I have one upstairs, one downstairs and my son's dalmatian has one as his place. Delivery is fast.

Outstanding Beds and service
Our 2 dogs and cat all have a Brookland bed, they just love the snuggliness and how safe they feel.

Awesome great size was bigger than thought. Dog is just getting used to it now as iys kinda a little noisy fir the water proofing. Highly recommend

Good Quality Good price

Hi great service quick delivery and the bed is wonderful my dogs love it very good quality thankyou Debbie 😊

Dexter and Holly Berry love their new Brooklyn beds.
They love cuddling together and digging into the creases around the edge.

Very quick delivery. Our lab loves her bed. Product as described. Would buy again from Brooklyn.

Great quality and good price. Highly recommend :-)

Took a bit to warm to the bed but our dog now loves her brooklyn bed.

Fast, efficient and brilliant😁. I’d ordered this bed from another company, a few dollars cheaper on their sale, and had nothing but problems.
From Brooklyn, not only was the service excellent but the bed came with care instructions, etc.
Lesson learned - go DIRECTLY to Brooklyn. It’s worth every penny.

I am very pleased that I found this company. I had a query before buying my dog bed and it was answered very quickly. I bought the bed and it has been the best bed I have bought in this style. My greyhound immediately lay down on it and it is her favourite place, other then my bed !! Thank you Brooklyn Pet Beds.

The person I spoke to in the phone was great to deal with & advising me which would be the best bed for my 8 year old Labrador.
She loves the bed, the cats steel it sometimes too.
Thank you 😊

Fast delivery, my dog loves it

My dogs love their new bed. So do I. I tried it!!! It’s deep and soft and cuddly and the “stuffing” does not compact down with use. The bed is heavy so it doesn’t skitter around when they turn around three times. They disappear into the fluff. The bed is absolutely sumptuous.

Great service, great product. Second time purchasing. My dog loves it and looks very comfortable when in it.

I have sat on this review for a few months, but these beds have only gotten worse.
The donut bed is not a plush product, it’s far from it.
The whole thing is stuffed with a chunky type fill that clumps together. The website images show a beautiful plush looking bed, but this is the exact opposite of what they’re like in real life.
The cover of the bed is no better; it is a very thin and it will easily tear in no time. If the cover gets wet, it just seeps through onto the inner cushion layer immediately, that’s how thin the fluffy cover is.
The bed does not retain its shape and my dogs are constantly trying to scratch at it to get it comfortable (which is something they never had to do with their previous donut beds). Honestly, do not waste your money as there are better products for less (my dogs have a $20 donut bed from Kmart that is better quality than these are). Sadly, I purchased 2 beds and an additional cover which is basically a waste, I wish I'd never bothered with these beds.
The whole thing is made of cheap horrible fabrics that give a very plastic feeling. I cried when I opened these beds to assemble them because I’d been sucked in by the website images and clever marketing techniques.

They only thing is that I feel the size rating was maybe not what I needed. He firs it but maybe should of got next size up. Product and service great.

The whole process was super easy. Our dog loves her new bed!

Bully LOVES his bed!!! Super comfy and warm and so easy to wash the outer. Highly recommend, great NZ product thank you!!

I am extremely disappointed with both this product and the customer service I received.

I purchased a 2XL Deep Sleep Bed after carefully reviewing Brooklyn's sizing guide. My dog weighs 28 kg, which is approximately 10 kg above the minimum recommended weight for this size according to their website. Despite following the sizing recommendations exactly, the bed simply did not work for my dog.

The centre cushion did not adequately fill the sleeping area, leaving gaps between the centre and bolster that caused my dog to sink into unsupported areas. In my opinion, the bed was not suitable for a dog within the advertised weight range, which led me to believe there was either a sizing or product design issue.

I raised these concerns with the company and provided detailed explanations, photos, and video evidence. Despite this, Brooklyn maintained that the bed was functioning exactly as intended and would not acknowledge any issue with the sizing recommendations.

The return policy was another major frustration. While returns are technically accepted, customers are responsible for return shipping costs. In my case, the shipping quotes I received were between $80 and $100, which was close to the value of the bed itself. This made returning the product financially impractical.

After weeks of back-and-forth communication and providing extensive documentation of my concerns, the company's final offer was a 25% refund if I donated the bed to a charity.

What disappointed me most was not the refund amount itself, but the complete unwillingness to acknowledge that a customer who followed the sizing guide exactly could still end up with a product that was not suitable for their dog.

If you're considering purchasing from Brooklyn, I would strongly recommend being very cautious about relying on the sizing guide and fully understanding the potential cost of return shipping before placing an order.

Update: Yes, Brooklyn Pet Beds did offer several resolutions as they stated. The $60 they are referring to was a discount if I purchased another bed from them (a more expensive option that would require me to spend about another $200 and take a chance on the company again). The partial refund they are referring to amounted to $25 (when I had spent $130 on the original bed). Not once did they address the sizing guide issue. I have since found photos on their Instagram page that advertise the 2XL bed and are made to look a lot smaller than what it is in reality with a much smaller dog in the picture. Disappointing how misleading this experience has been. They also did let me know the quote they received through to ship the return through Canada Post was $60. I am not sure how small they think the bed can be compressed for shipping, but after getting multiple quotes, the cheapest I was able to find was over $80.