The Card Network Reviews 419

Easy to buy online

Easy to buy and easy to use
The TCN APP is nice, easy to trace the balance and transaction

Quick easy RELIABLE service!

Highly recommend!

So quick and easy to get a gift card sent out.. other companies take forever to send.. these are sent within minutes. Highly recommend to all!

Took longer than promoted to be activated and card cannot be used online at multiple vendors- extremely disappointing.

Easy as to purchase and a stress free way to sort any occasion that requires a gift.
Customer service is on point and quick to resolve any issues.
Highly recommend for anyone!

So many stores to choose from.

Very easy to organise

Easy to deal with good customer service

Very good 👍 very fast. Thank you

Great gift idea!! Quick and fast transaction and the cards are adorable. Love how you can also get digital ones so you don’t have to wait for the actual card in the mail.

So easy and flexible with values. The process took me two minutes and the card arrived two minutes after purchase. It was a great way to reward my staff for their commitment. Loved the experience

Very easy to purchase and set up with a note + note suggestions

This company is very fast and reliable even when you have issues they are quick to respond. These gift cards definitely help you with any purchases that you may need to make big or small.

terrible user experience and even worse customer service.
Spent an hour adding a whole bunch of card numbers and pin codes to register to my name. only to find at the end that they just sent me an email for each individual card which each need the matching PIN code to do anything with. Spent ages on hold for customer service and once i got someone he wasnt helpful, just kept repeating himself and hung up on me. dont waste your time or money.

Terrible customer service. My digital gift card was transferred onto my phone wallet and now does not work instore and cannot be used online. I called to revert it back to the digital card as it does not work within the google wallet and was told they would not revert it back into a digital card. Money stealing scam.

The TCN App maybe a subtle scam for multiple digital cards.
Example:
If you were given a $100 visa card in January for the 1st time, the link and sms works quite well after many clicks.
You then receive a 2nd gift card for $100 or another amount and attempt to redeem add the card.

The TCN APP will not recognise the new card and instead keeps going back to the 1st card.

When you try to manually use the "Adding another card" function it will only show you your Phone number and asks for the Customer Ref Number. But will not accept the CRN and an ERROR message will appear. You'll probably try about 5 times, clicking this that, checking your sms link, email link etc etc. IT WON'T work!

You will then have to contact support/tcn by email for them to help add in the new card by quoting the Cust Ref Number. Calling is a waste of time, you'll have to be very very lucky.

Thus, it passes the onus on the recipient to chase up the gift card. How emotionally draining is that. For small amount - most likely you won't be bothered.

1) Some receiver might even think the link / email could have been a scam thus deleting msg or email after.
2) Deliberate stalling of value on gift card. Imagine the card given on your birthday and you wanted to spend it....and have to go thru the delay and frustration of not being able to redeem. You won't be spending that card anytime soon or if at all if forgotten or can't be bothered.

The delay - that's interest they are earning.

This is a complicated and well thought out scam.

cant use the card I was gifted. it is a HER gift card. Contacted the card network and a week later all I have is a zendesk auto reply. Card number and all contact information has been submitted. Zero care, zero communication, might as well wipe your butt with a pineapple ($50 note as its a $50 voucher).
Have previously attempted in store purchase and it also did not work. Useless product - do not recommend buying it.