Now using Cheeky Panda kitchen roll, tissues plus the unbleached toilet rolls. All made from bamboo (quick growing grass), rather than trees. All just as effective, soft, absorbent etc as the top bran... Toon meer
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The products are excellent and to know that we're not using trees makes it even better! Whenever I have a query, I receive a response very quickly. The fact that the toilet rolls and tissues are deli... Toon meer
Loo roll delivered on demand, what more could you want? I have been buying from Cheeky Panda since the COVID-19 lockdown and they communicate really well. I get a notification when my subscription is... Toon meer
Bedrijf heeft geantwoord
I would like to give a better review as I consider myself a loyal customer, but I have two issues.... Firstly as a disabled person with eyesight issues, I find it frustrating having to email as there... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re on a mission to shake up sustainability, one planet-friendly swap at a time. From your bathroom to your beauty routine, we make eco choices easy, obvious, and a little bit cheeky. 100% bamboo, 0% greenwashing. Just guilt-free goodness for people who care.
Contactgegevens
Lower Thames Street 10, EC3R 6AF, London, Verenigd Koninkrijk
- customer.services@cheekypanda.com
- thecheekypanda.co.uk
4,6
Uitstekend
712 reviews
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Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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I’ve been really impressed with Cheeky…
I’ve been really impressed with Cheeky Panda period pads. They’re soft, comfortable, and surprisingly absorbent, providing reliable protection throughout the day. I love that they’re made from sustainable bamboo, making them an eco-friendly alternative without compromising on quality. They feel gentle on sensitive skin and stay securely in place. It’s great to find a product that’s both effective and better for the environment. I would definitely recommend them to anyone looking for comfortable, sustainable period care.
20 maart 2026
Antwoord van The Cheeky Panda
Thank you so much for taking the time to leave such a thoughtful review!
We're delighted to hear how well our period pads have worked for you. It's wonderful to know you've found them soft, comfortable and reliable, while also appreciating their sustainable bamboo design.
Creating products that are gentle on both people and the planet is exactly what we strive for.
Thank you for recommending us, we truly appreciate your support and hope to continue providing you with products you can rely on.
Warm regards,
Quick and easy purchase
Quick and easy purchase. Delivery also prompt. The best toilet tissue for every person in the house. Can’t fault it.
20 mei 2026
Antwoord van The Cheeky Panda
Thank you for your fantastic review!
It means so much to hear that you had a smooth ordering experience and that your delivery arrived quickly. We're especially pleased that our toilet tissue has become the preferred choice for everyone in your home, that's the highest compliment we could ask for!
Thank you for your support and for being part of The Cheeky Panda family.
We hope to continue keeping your home stocked for many years to come.
Kind regards
Dorota
Great service with a lovely product
My subscription order arrives on time as promised, it’s well packaged without plastic and it’s a consistently good product. It’s great to have toilet rolls delivered to home as what’s the benefit to carrying bulky items like this home from the supermarket?
20 mei 2026
Antwoord van The Cheeky Panda
Thank you so much for taking the time to leave us such a wonderful review!
We're delighted to hear that your subscription arrives on time and that you're happy with both the quality of our products and our plastic-free packaging.
It's great to know that having your toilet rolls delivered straight to your door makes life that little bit easier too!
Thank you for choosing The Cheeky Panda and for your continued support. We really appreciate it!
Kind regards,
The Cheeky Panda Team
Excellent Customer Service
I’ve been using Cheeky Panda for a couple years and the quality of the product is excellent! My last order wasn’t fully delivered but after contacting them they reordered quickly and kept me informed of delivery details. Highly recommend this company
30 juni 2026
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hello James,
We're delighted to hear you're enjoying our products, and we really appreciate your kind words about our customer service. It means a lot to us that you recognised the support you received when your delivery didn't go quite to plan.
We're always here to help and will do our very best to resolve any issues as quickly as possible.
Thank you for your continued support and for recommending The Cheeky Panda!
Kind regards
Dorota
Incredible customer service
I’ve found the customer care team to be absolutely wonderful. I had some issues with my deliveries and the team were so kind and resolved the issue promptly.
Highly recommend The Cheeky Panda - have used both their loo roll and nappies and both are excellent quality!
29 juni 2026
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Thank you so much for your lovely review!
We're delighted to hear that our customer care team was able to resolve your delivery issues quickly and that you had such a positive experience with us. We'll be sure to pass your kind words on to the team.
It's also wonderful to hear you're enjoying both our loo roll and nappies.
Thank you for your recommendation and for choosing The Cheeky Panda.
We truly appreciate your support!
The Cheeky Panda Team
Happy Customers!
We've been customers of Cheeky Panda for a few years now and couldn't be happier. Buying from a sustainable business is the biggest plus. But it's also nice that things run like clockwork with deliveries and we are never caught out. Definitely recommend.
29 juni 2026
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hello Tracey,
Thank you so much for your wonderful review!
We're delighted to hear you've been with us for a few years and that your deliveries have been running like clockwork. It means a lot to know that our commitment to sustainability is making a difference and that you can rely on us to keep you stocked up.
Thank you for your continued support and for recommending us. We really appreciate it!
The Cheeky Panda Team 🐼
Had a delivery issue so emailed…
Had a delivery issue so emailed customer service and problem sorted out within 24 hours. It is so refreshing to deal with Customer Service dept. that actually delivers outstanding Customer Service.
18 juni 2026
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hello David,
Thank you so much for taking the time to share your experience with us.
We're delighted to hear that our Customer Service team was able to resolve your delivery issue within 24 hours. Providing helpful, responsive support is something we care deeply about, so it's fantastic to know we were able to turn things around for you.
Your kind words truly mean a lot to the team, and we'll be sure to pass on your feedback. Thank you for choosing Cheeky Panda and for recognising the effort our customer service team puts into helping our customers.
Have a wonderful day!
Kind regards
Dorota
The product is very good
The product is very good. However, sadly, it is delivered by Evri. This delivery was dropped on the doorstep and she waved at the door. No knock or ring. Delivery photo shows some of their damage to the box!
17 juni 2026
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Dear Susan,
Thank you for your review. We're so pleased to hear you're enjoying our products, but we're sorry to learn that your delivery experience didn't meet expectations.
We understand how frustrating it is when a parcel is left without a knock or doorbell ring, and we're sorry to see the box appears to have been damaged in transit. We'll be sure to pass your feedback on to Evri.
Kind regards
Cheeky Panda Team
Amazing customer service!
The parcelshop I set for my delivery was having problems accepting parcels and Cheeky Panda sorted everything out immediately. They cancelled my order and I received my product within 48 hours. I love their products and have now converted my dad to using them. Thank you!
10 juni 2026
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hello,
Thank you so much for your wonderful review!
We're delighted to hear that our team was able to quickly resolve the issue with your ParcelShop delivery and get your order to you within 48 hours. Providing great customer service is just as important to us as providing great bamboo products, so it's lovely to know we got it right.
We're also thrilled to hear you've converted your dad to Cheeky Panda products too, welcome to the Panda family!
Thank you for your support and for taking the time to share your experience. It really means a lot to our team.
Great products and excellent customer service
I have been enjoying trying out these kitchen towels. They are much more absorbant than my old ones, and they don't tear.
Customer Service were fantastic when I inadvertently duplicated my first order. They replied very quickly to resolve the problem.
6 juni 2026
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Thank you so much for your lovely review!
We're delighted to hear you're enjoying our kitchen towels and finding them more absorbent and durable than your previous ones. That's exactly what we love to hear!
We're also pleased that our Customer Service team could quickly help when your first order was accidentally duplicated. We know these things happen, and we're always happy to get them sorted as smoothly as possible.
Thank you for choosing Cheeky Panda and for taking the time to share your experience. Your support means the world to us!
Dorota @ The Cheeky Panda
Dorota, the customer service manager at The Cheeky Panda is the EPITOME of excellence in customer service! I've shopped with this company for a few years; I'm a complete techno dinosaur and Dorota is so very patient, knowledgeable, experienced in her job, it's an absolute joy to have her help. When I had a bit of trouble sorting out my subscription information with The Cheeky Panda, Dorota stepped up and helped me feel at ease, and totally helped me to customize my subscription without any attitude or impatience - she got the job done and I am very happy that this lady actually cares to help out the customer. Well done!
3 juni 2026
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Thank you so much for your incredibly kind words, Mary!
It is always an absolute pleasure to help you, and I truly appreciate you taking the time to leave such a thoughtful review. Customers like you are one in a million, and your kindness, patience, and warmth make my job so rewarding.
Your lovely comments will stay with me for years to come, and they genuinely mean more than I can express. I'm delighted that I was able to help with your subscription and make the process a little easier.
Thank you for being such a valued member of the Cheeky Panda family. I hope you know that I'm always here if you need anything, and I genuinely look forward to helping you again in the future.
With heartfelt thanks,
Dorota
Great product and amazing customer…
Great product and amazing customer service! Our initial order got mislaid by the courier, so I contacted customer services straightaway and they sent a replacement immediately. I wish all companies were this responsive - I even got a reply on a bank holiday Monday! Thank you Cheeky Panda and Dorota :)
25 mei 2026
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Thank you so much for your kind and thoughtful review.
It really means a lot and makes my job so worthwhile. We’re very sorry you experienced issues with the courier, but I’m so pleased we were able to get a replacement sent out quickly and that my assistance was appreciated.
Thank you again for your support!
Good and simple service
Good and simple service, delivered promptly, with the option to have flexible delivery dates.
20 maart 2026
Antwoord van The Cheeky Panda
Thank you so much for taking the time to leave us a review!
We're delighted to hear that you found our service simple and reliable, and that your order arrived promptly. We know flexibility is important, so it's great to hear that the delivery options are working well for you.
Thank you for choosing Cheeky Panda and for your support. We hope to keep delivering a great experience for many years to come!
Kind regards
Dorota
Antwoord van The Cheeky Panda
Hello Heather,
Thanks for the 5 star review.
Simple, solid, and exactly how it should be. Somewhere, a panda just gave a quiet nod of approval.
Kind regards
Dorota
Tissue feedback
I noticed what I thought was a change in quality in the pocket tissues (I'm a big fan of these tissues) so I dropped Cheeky Panda an email to let them know. I got a response straight away, my feedback was taken seriously and research was done with the manufacturers within hours of me being in touch. Dorota, who handled my enquiry, was helpful and charming throughout, and didn't seem to think it weird that a grown man was obsessing about microchanges in the softness of his tissue. It was a lovely experience - how often can we say that about a company's customer service process?
30 april 2026
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hi Paul,
Thank you for taking the time to write something so thoughtful (and for being such an all-round excellent human).
Genuinely, it’s customers like you that make this job worth doing. Curious, engaged, and not afraid to deep-dive into the very serious business of tissue softness.
It was an absolute pleasure helping you, and I’m really glad we got to the bottom of it. Honestly, it’s only thanks to people like you that we get to spot these things and keep improving.
Wishing you all the best – and do stay in touch.
All the best,
Dorota
Love these loo rolls as are very soft…
Love these loo rolls as are very soft and strong. Personally would buy the undyed ones but obviously less people like these and the extra expense is a bit tricky at the moment.
23 april 2026
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hello Amanda,
Thanks so much for your review, really glad you’re loving the softness and strength.
We hear you on the undyed rolls too. Not everyone goes for the natural look, but the pandas quietly approve.
Appreciate you taking the time to share your thoughts, and hopefully next time we can earn that 5th star.
Kind regards
I was happy with the toilet rolls
I was happy with the toilet rolls, they’re really long lasting and more than match any recycled paper rolls that I’d tried before. It felt great that no trees were felled in the production. I then tried the kitchen rolls and again, they’re even better than the recycled paper ones I’d been buying. I decided to go with a subscription and save some money. The customer service is great, really helpful, friendly and responsive. They sort out any problems or questions really quickly. It took me a while to get used to the website and I messed up my orders a bit, though I got help straight away. It’s actually really flexible and, once used to it, you can change your order, add or skip items, bring your order forward if you’re running out. Quite chuffed.
23 april 2026
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Hi Mary,
Thank you so much for placing your order (#248451) with us, and for taking the time to leave such a thoughtful review.
We really appreciate your kind words, and it’s great to hear you’re enjoying both the toilet and kitchen rolls. Your feedback about the website is also really helpful, we know it can take a bit of getting used to, so it’s great to hear you’re now finding it flexible and easy to manage.
Thanks again for your support – it really does make a difference.
Kind regards,
Thanks to The Cheeky Panda
Thanks to The Cheeky Panda, brilliant service, very good quality items, products, the best in it top class, very safe to use.
20 augustus 2025
Antwoord van The Cheeky Panda
Hi Chris,
Thanks very much for your 5-star review, we really appreciate it.
We’re pleased to hear you’re happy with the quality of the products, and thank you as well for your kind comments about our service.
Your feedback means a lot to us.
Kind regards
The toilet roll are great, delivery, not so much
The toilet roll are great, good quality as ever. The delivery was really quick. Unfortunately the delivery driver (despite me being home and buzzing them into the building) left them downstairs. I'd recently had surgery and couldn't get down to carry them back up so I had to rely on the kindness of my neighbours and then friends to get them into my flat . Not great service.
18 februari 2026
Antwoord van The Cheeky Panda
Hello,
Thanks for your feedback and I’m really sorry the delivery wasn’t brought to your door, especially given your situation. That’s not the experience we want for you.
I’m glad to hear you’re happy with the quality of the toilet roll, but I completely understand how frustrating the delivery must have been. We’ll make sure to pass this on to the courier.
Appreciate you taking the time to share this with us, and wishing you a smooth recovery.
Kind regards
Had an issue with my cheeky panda…
Had an issue with my cheeky panda toilet paper order through amazon. While cheeky panda couldn't directly help, I was impressed how quickly they responded to my email and on a Sunday also. Dorota the customer service manager was fantastic and went the extra mile for me in a complimentary way. Great company and great products.
29 maart 2026
Review zonder uitnodiging
Antwoord van The Cheeky Panda
Thanks so much for your review.
I’m really glad we were able to help get things resolved for you. We always aim to respond as quickly as possible and support where we can, so it’s great to hear that came through.
Thank you as well for your kind words about our customer service – it means a lot to know the effort is noticed and appreciated.
Kind regards
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