cheesegeek Reviews 556

Antwoord van cheesegeek

16 dec 2025

Hi Sharone,

Thank you so much for taking the time to leave such a lovely review - it really means a lot to us. We’re so glad you and your friends enjoyed The Robin! 🐦

Creating festive memories and bringing people together is exactly what we hope our cheeseboxes will do, so it’s truly wonderful to hear that it was a hit on your night of fun and games. Our boxes are all about the experience as much as the taste, and we’re delighted The Robin helped set the scene for a tasty, memorable evening!

Thank you again for your support and kind words - we hope to see you again soon!

Jen
Team cheesegeek 🤓

Antwoord van cheesegeek

16 dec 2025

Hello,

Thank you for your comment. We understand there are questions about the acquisition of cheesegeek, and we’re happy to explain this in more detail directly. If you’d like to discuss it, please feel free to email us at hello@thecheesegeek.com.

Best wishes,
Jen

Antwoord van cheesegeek

16 dec 2025

Hello,

Thank you so much! We’re really glad you thought our product was brilliant 🧀

We truly appreciate you taking the time to leave a review and hope to see you again soon!

Jen
Team cheesegeek 🤓

Antwoord van cheesegeek

Geüpdatet op 9 dec 2025

Hi V,

Thanks so much for your review!

I'm so sorry to hear the shelf life of your selection was shorter than you expected, and that this has caused disappointment. We always aim to provide a minimum of 3 days for soft and blue cheeses, and 5 days for harder styles such as cheddar.

All of our cheeses are freshly cut to order, and our cheeseboxes are designed to be enjoyed within a few days of arrival, when the cheese is at its absolute best. Rather than vacuum-sealing, we use a special wax paper that’s designed to keep cheese fresh for a few days while allowing it to breathe – which is especially important for the kinds of cheeses we include.

Because our pieces are small (around 120g), they naturally have a shorter shelf life once cut from the whole wheel – but this also means they taste fresher and better when they arrive with you. We've chosen this approach deliberately, as we want the cheese to reach you in the best possible condition.

That being said, we completely understand that it was not in line with your expectations for the delivery, and we are truly sorry for the disappointment it's caused you. We appreciate that lots of our customers order their boxes ahead of time for special occasions, and we are very sorry if this has caused a disruption to your plans.

It's something we are actively working on, as we really value the feedback of our lovely customers - so thank you again for taking the time to share your experience with us. If you'd like to drop us a message at hello@thecheesegeek.com with the details of the dates on your cheese, we'd love to help you further.

Best wishes,
Jen
Team cheesegeek

Antwoord van cheesegeek

9 dec 2025

Hi Clare,

Thanks so much for your kind words! We're so happy that we were able to turn things around after the delivery issues with your orders. It means a lot that you took the time to leave such a lovely review. Thank you for the five stars 🌟 and for your continued support!

Jen
Team cheesegeek 🤓

Antwoord van cheesegeek

4 dec 2025

Hi Calum,

Thank you so much for your lovely review and the five stars! We’re really glad to hear you had an excellent experience with us.

Hope to see you again soon! 🫶

Jen
Team cheesegeek 🤓

Antwoord van cheesegeek

4 dec 2025

Hi Eden,

Thank you so much for the five stars! 🌟

We’re delighted you enjoyed the product, and we hope to treat you again soon.

Jen
Team cheesegeek 🤓

Antwoord van cheesegeek

4 dec 2025

Hi Lynne,

Aww, thank you so much for your kind words! 💛

Our small but mighty team of geeks works hard to bring you the best of British (and beyond) fromage, so it means a lot to hear that everything - from delivery updates to the tasting notes - helps make the experience a five-star one. We care about the little details, and it’s truly lovely to know they make a difference.

Most importantly, we’re delighted to hear the cheeses are always delicious! 😋

Thank you again - we hope to see you soon!

Jen
Team cheesegeek 🤓

Antwoord van cheesegeek

4 dec 2025

Hi Lee,

Thank you so much for your lovely review - and for your patience and understanding regarding the delivery issues!

We always do our best to proactively resolve any delivery problems to ensure orders arrive on time, or at least within our 48-hour freshness window, and we prioritise and escalate things with our courier partner whenever needed.

We’re really glad you felt the service was still worthy of five stars. Your review means a lot to our little team - thank you!

Jen
Team cheesegeek 🤓

Antwoord van cheesegeek

4 dec 2025

Hi Steven,

We're over the moon to hear you felt the service was worth five stars!

Thank you so much for taking the time to leave such a lovely review. It means a lot to our little team 💛

Jen
Team cheesegeek

Antwoord van cheesegeek

26 nov 2025

Hi,

Thanks so much for taking the time to leave a five-star review! We're so happy to hear that your loved one enjoyed their gift.

We hope to see you again for more cheesy joy.

Jen
Team cheesegeek 🤓

Antwoord van cheesegeek

26 nov 2025

Hi Richard,

Thanks so much for taking the time to share your feedback - we really appreciate you giving us another try.

I’m very sorry to hear how frustrating your experience was when trying to check which cheeses were vegetarian, and that the “get in touch” link didn’t take you to the right place. That’s absolutely not the experience we want for our customers, especially at this time of year.

You’re absolutely right that we previously offered the option to exclude non-vegetarian cheeses from subscriptions. Much as we’d love to still offer that level of customisation, we’re no longer able to provide bespoke selections. Our monthly boxes are built from a carefully curated, seasonal range - and with only a limited number of artisan vegetarian cheeses available, we found we couldn’t consistently guarantee enough variety or stock to keep a veggie-only box running reliably. Making the tough decision to simplify our range helps us focus on the quality of the cheeses we do offer, but we completely understand that this doesn’t meet the needs of all our veggie customers, and we’re truly sorry for the inconvenience this has caused you.

Thank you as well for highlighting the difficulty in finding dietary information on our website. Your feedback is spot on, and our team will be looking into how we can make this much clearer going forward.

If here’s anything else we can do to turn this experience around, we’d really love to help. Please feel free to reach out at hello@thecheesegeek.com.

Thanks again for sharing your thoughts, and we hope we might have the chance to improve things for you.

Best wishes,
Jen
Team cheesegeek

Antwoord van cheesegeek

24 nov 2025

Hi Alan,

Thank you so much for the five stars!

We’re genuinely delighted everything reached you exactly when promised. Our geeks take timing almost as seriously as they take cheese (which is very serious).

We really appreciate you taking the time to share this!

Jen
Team cheesegeek 🤓

Antwoord van cheesegeek

24 nov 2025

Hi Rosie,

Thanks a million for the five-star love!

We’re so happy the cheese made such a lovely gift - that’s exactly the kind of experience our team fusses over each day. From hand-cutting every piece to wrapping it with care, we want every present to feel special.

Thrilled it hit the mark!💛

Jen
Team cheesegeek 🤓

Antwoord van cheesegeek

24 nov 2025

Hi Vic,

Thank you so much for the thoughtful review- and for the four stars!

You’re right, we are a little on the luxurious side, and we totally understand noticing the price. We work exclusively with small-scale, artisan makers who handcraft each cheese in tiny batches, and our team cuts and wraps everything fresh on the day it’s sent.

It means the world to us that you still enjoyed the quick delivery, the careful packaging, and - most importantly - the cheese itself. We truly hope you felt it was worth that little extra. 👑

Jen
Team cheesegeek 🤓

Antwoord van cheesegeek

24 nov 2025

Hi Mary,

Thank you so much for the lovely five stars!

We’re chuffed knowing your gift landed exactly when it should and made your friends so happy. Every cheese we send is hand-picked, cut fresh on the day, and wrapped with an embarrassing level of care by our cheese-obsessed geeks - all so moments like this can happen. We’re thrilled your gift hit the spot!

Thanks so much for taking the time to share your review 💛

Jen
Team cheesegeek 🤓

Antwoord van cheesegeek

24 nov 2025

Hi Laura,

Thank you for this glorious five-star review! We’re over the moon that your first subscription box delivered the cheesy magic.

Our team really does hand-select every piece with care, cutting it fresh on dispatch day so each box feels like an experience in itself. Hearing that you enjoyed the pairing ideas makes it all worthwhile.

Can’t wait to send you the next cheesy adventure! ✨

Jen
Team cheesegeek 🤓

Antwoord van cheesegeek

24 nov 2025

Hi David,

Thank you for the five stars - and for coming back to us! We’re so glad the ordering felt easy and that our team could jump in quickly with any questions.

We pride ourselves on keeping things friendly, human, and helpful behind the scenes. And of course, every cheese is still cut fresh and checked over by our slightly obsessive artisans before it leaves us. We’re delighted the quality keeps you returning!

Jen
Team cheesegeek 🤓

Antwoord van cheesegeek

12 nov 2025

Hi Fiona,

Thanks so much for your lovely review! We’re thrilled to hear you enjoyed the selection - and even happier that your cheesebox made it to you in record time.

We hope to see you again!

Jen
Team cheesegeek 🤓

Antwoord van cheesegeek

12 nov 2025

Hi Jane,

We’re so glad we could help - and even happier to hear you enjoyed the cheese! Thanks for taking the time to share your lovely feedback.

Jen
Team cheesegeek 🤓