TheDressOutlet.com Reviews 

I have just placed a couple of orders on dressoutlet.com. I am not very techy with online shopping but I got some well needed assistance from Chelsea through the chat. Chelsea also refunded me the 15% first time purchase which I forgot to use at checkout. The immediate assistance for my order placement and guidance is very much appreciated. This order is to Canada so I cannot speak to the delivery promptness and duties/customs etc until I receive the order. Overall I am pleased with the service I have received on this site today. I pray my order comes on time and is as shown on the page. Thank you Chelsea for your assistance.

I just finished working with Taylor, it was a great experience. The patience shown and the way I was treated made me aware that Taylor was a professional.

Save yourself the trouble and get your dress somewhere else. I am a maid of honor for my friend's wedding. I was originally excited to receive my dress. When I got it a huge string inbetween the mesh was still attached and showing. Wanted to return it, very noticeable. THEY TOLD ME TO TAKE A NEEDLE AND PULL IT THOUGH!! It would ruin the mesh completely if I did. Now they won't return it full price nor pay for shipping. They suggested store credit which would be fine but I never wanted to interact with this company again. They are just trying to save a dollar anywhere they can. DO NOT ORDER.... RUN! Not worth the time, energy, or the headache. Do not talk Tricia, you will have a conversation that goes in circles.

Great experience! Excellent customer service and gorgeous dresses.

Received my daughters' dress today-absolutely beautiful-was a little big. I contacted customer service and chatted with Chelsea who walked me through what steps I needed to take to exchange the dress and helped me with the sizing. Wonerful customer service and gorgeous dresses..thank you Dress Outlet

Taylor from Customer Service Is excellent. I ordered the wrong color dress and she fixed it right up for me. I need it for a soon event and I needed Royal Blue! and I accidentally ordered navy. She changed the order for me and made my night! Thank you!!

I purchased a dress online for my daughters wedding from The Dress Outlet.. It was just as in the picture.. Stunning and I received compliment after compliment. It was a perfect fit and I felt amazing in it.. I have just purchased another dress and am looking forward to its arrival 🙂
Jennifer Republic of Ireland 🇮🇪

I'm writing this review PRIOR to knowing if they will do what they said. I've been told that my issue would be resolved. If they do indeed follow through with what was agreed upon, then I can say it told some time, (2 days and three different staff members,) but they did refuse to let the ball be dropped. At this point, I am happy. Two or three weeks from now remains to be seen.

I’m always worried about buying clothes online but The Dress Outlet made it extremely easy. Their customer service is amazing. My size wasn’t available so within an hour I received an email with options of colors that were in my size. I’ll be shopping online with them again!

The team at the dress outlet is amazing. I was hesitant to purchase a designer dress online but after seeing The Dress Outlet listed on the designer's site I went ahead. I was able to easily search size charts and while I ordered a size too big, the exchange policy was simple. I received my exchange within a few days and it is PERFECT. The service I received throughout was what you'd expect from a high end store without the aggravation of being in a store. I will purchase from them in the future and would highly recommend them.

I ordered a pants outfit and was supposed to get a discount. However not being computer savy, I did not see the discount when it gave me the total. I went to chat and spoke to Taylor. She tried to help me and was very patient and courteous. She wanted to take my order and by the time we got to that, the size was no longer available. However I said if I find something else I will ask her to order it for me. I thanked her. Nice to have someone to chat with if problems occur. By the way, I did not like the return policy. I like to get credit back on my credit card. Not store credit.

Terrible experience with this company. My family and I picked out two potential dresses for my grandmother to wear at her funeral. She specifically wanted a salmon gown and we wanted to honor her wish. We made the purchase on Saturday and paid extra for 3 day shipping as it was needed by Wednesday by the funeral home. It arrived on Thursday. The funeral home was willing to work with us but we did find a replacement "just in case" and I reached out to the company to get reimbursed only for the 3 day shipped we paid for. They would not reimburse us. I let them know I wanted to return both and asked for a call tag. No call tags are given AND they charge a 20% re stocking fee... apparently to keep "prices low" .. low being $100 a piece. I will never work with this company again and I hope if you are in a crunch for time you steer clear. Obviously the sizing didnt matter much here but IF the sizes didnt fit I cant imagine paying 20% restocking just to return a dress. absolutely terrible experience during a really tough time in our lives.

I am extremely disappointed in your return policy.

I recently purchased two gowns and kept the R&M Richards dress and returned the Dylan and David dress. Your policy has cost me 20% of the dress payment and I also had to lay out for return shipping of $24. I ordered 8 dresses online from various vendors. Not a single one penalized me in this way. You say it's because this is how you offer low prices? Not true - the same dress is less than $10 more on Amazon. If I'd purchased it there I would have saved the $30 of the $40 dollars I have laid out. I recently recommended you to some friends and have since texted them to not use your site.

Tricia and Leann from customer service were very helpful!

was speaking to Chelsea on their chat line and she was so patient and kind with me. I thought I had submitted a return/exchange and she confirmed I did not and she walked me through it. The best part was my laptop died and when I got restarted it was still her that was communicating with me. I did not have to go through the whole process of explaining again, we just continued where we left off. Keep up the great work! Thanks-D.M.

excellent person Leann helped me immediately I am happy

I was outside of the return policy which is very ridiculously short (5 days return policy). I am now stuck w/ a dress that does not fit. I would have considered a store credit but they would not even give me that. I was ok to pay the restocking fee but still no refund. I can't say anything positive about a store who won't accommodate a first time (now last time) customer

Taylor is amazing and kinda knew exactly what I needed to look for. She have me options to choose from and was so sweet and kind. 10/10 would definitely do again.

this is a really good site and Taylor is really good and needs a promotion she has really good taste and is really helpful

I have no words but so Grateful to Chelsea to assist me in getting a dress in jus under a week! Great customer service she went over and beyond her call of duty giving her 100% and more to assist me. What I thought my dress wouldn't be in on time she worked it and got my dress to be delivered a day before the event my heart skipped with gratefulness of Gratitude. This company will get you what you want jus be patient as they to are patient and will assist you and answer all your questions. Thank you Chelsea for your hard work assisting me I'll definitely purchase from Dress outlet more often because if your Awesome Customer service to your customers have a blessed day