TheDressOutlet.com Reviews 

Chelsea helped me find what I was looking for and also help me get my 15% discount. Very nice rep you have working for you. :)

I would suggest this site for anyone. They have great customer service and are always ready to help!

Said they had the dress online (GL2825
GL2825 GLS by Gloria
Lace Embellished V-Neck Chiffon Long Dress w/ Mesh Sleeve.) They didn’t. I got our money returned luckily, but with hassle to buy another dress.

I ordered two black pant suits on Saturday, they both arrived the following Tuesday. I am in the process of returning one.
The pantsuit I kept was perfect for my occasion, well made, fit perfectly and looks great. This is the easiest I have ever had buying an evening outfit.
This site is my go to place for evening wear!!!

I had the best customer service. I would recommend this website it anyone.

bestie... so helpful my girl Britney helped me at 10pm and found me a dress i really liked 14/10 would recommend !

Love the dress I ordered. However it was too small so I am in the process of exchanging it. They were very quick to respond and help me.

Briteny was excellent. She was patient and really tried her best to assist with my shopping. I told her what I wanted and she gave me several options. If all customer services reps were like her, shopping online would be fabulous!

Brittany you are very helpful person. I really appreciate you so much!

Brittany was very helpful. She walked me through my issue and got it all resolved quickly.

Britney was super helpful and patient with my requests! So much cheaper then on regular retail. Now I just need to go on every day and hope they have my correct size and dress for my daughters upcoming wedding! Thanks

the service was amazing, i was upset that there is no physical store to try on but other then that no issues, the workers are caring and very patient. they take what you want in and help you find the closet thing to it.

I’m a smart shopper and can see “final sale not returnable “ when I shop. Don’t waste your $ shopping here. If you use a discount or if it’s on sale for any reason, they consider it nonreturnable! I recently bought a MOB dress, used a discount but it was too tight. They refused to accept it as a return, saying it was “on sale!”

Terrible return policy. The dress I received was beautiful. Received the day before I left for an out of town wedding. Dress didn't fit, so I planned to return it when I got back to town after the wedding. I didn't realize the return policy required notifying them within 5 days(!!!) so I missed the window to return. Most businesses are more generous with their holiday return windows, but Dress Outlet was inflexible. Will never use this company again and will let everyone I know not to use it.

I was looking for a gr 8 grad dress and Britney helped me so much! She found me exactly what I was looking for!! The help was amazing:)

My experience with The Dress Outlet has been outstanding. In my opinion, the customer service is extraordinary and is rare with many companies. Thank you, and I will use your site again and will recommend it to friends and family!

Their return policy is misleading. The day your package arrives file for a return whether you need to return it or not. You only have five days. Period. I'm stuck with two outfits I do not want that were never even tried on. NO returns after five days. Given our shipping and availability issues now, this is just not good business. I will not order from them again because of this, whereas I might have had this been stated clearly and handled differently. I'm reporting them to my credit card company, the California Consumer protection agency as well as the better business bureau and complaining to their corporate office.

Ordered a dress and needed to follow up with a chat on the delivery time. Got 'Britney' who was very helpful! She quickly looked up the order and updated me on the delivery date. Fast, Courteous and friendly customer service. Great prices and variety of sizes.

Thanks, Britney.
She was the customer service specialist, that walk me through my return journey.
She was knowledgeable and took the time to answer my questions, she was informative, kind, professional, and friendly.
Thanks, Britney
Giselle