First Mile Reviews 

Needed a quote for a collection, Natalie was so helpful, very quick with responses, given a decent quote and same day collection, very pleased with first mile hence why we always use them for our collections. I would highly recommend, Big thanks to Natalie for all your help.

Shameless, avoid at all costs and needs investigating by trading standards.

We've been waiting for a resolution to a formal complaint for 1.5 months and nothing has occured. I even wrote to the CEO and that didn't get us anywhere either, which sort of summarises the arrogance and complacency of the company.

Just remember when you book a collection for a specific day, even if you're polite and give them second and third chances to collect on alternative days, they will always cancel on you even if you make it abundantly clear that you are moving out that week.

They gladly wasted 21 hours of my life and my company's time and I get the impression that, behind the scenes, they find it quite funny. I also believe that they were recently taken over by private equity. No surprises there.

Chris was super helpful and ensured the issue was dealt with to the best of his ability. Thank you Chris :)

excellent customer service they had wrong email address due to which there was no communication between us, and as a result of this account suspended
This has been rectified today and Iman had been very good in resolving this issue

Approachable, listened to our request, flexible in service delivery, good customer service, and Julian was very helpful and understanding

I had an excellent experience with Natalie Bole’s customer service. She was incredibly responsive, professional, and went above and beyond to support us—especially when we needed to arrange a very large, last-minute collection.
Despite the short notice, everything was handled smoothly and efficiently. Natalie stayed on top of communication throughout, making the process completely stress-free
Thank you for turning what could have been a challenging situation into such a seamless experience.

I would like to express my significant disappointment with the level of service we have received from First Mile, particularly given that we have been a client for many years.
We have been chasing this order for over a month now. Despite multiple calls and reassurances that the matter would be resolved, there has been no progress or meaningful update provided.
This lack of follow-through is not acceptable. We rely on your service to operate effectively, and the current situation is causing unnecessary disruption.

My experiences so far with First Mile have been great -- from quick and easy onboarding, to seamless one-time and regular collections.

Today, I just want to recognize Julian, who quickly scheduled an urgent pickup we need. As I've come to expect from my previous interactions with First Mile (including those with Hanna, Hanna, Joey, Hiram), everything has been going perfectly.

Great start , surprise by the service . Luiz

Tony very helpful and good service know very well he’s job thank you

First Mile are ok for regualr bin work but anything out of the ordinary and they collapse into disarray and failure. Want to get some aerosols disposed of... get three different prices, ask to explain them and they just cant, they get someone in despatch to talk to you about prices, they finally settle on £45 per aerosol, thats right £45 for one spray can to be disposed of (and my very small company gets through probably 10 to 15 a week, I wonder what hairderessers do). They come to remove bulky waste then send you an invoice, the invoices vary a lot, but they have one thing in common, there is no measure, no 'its this much because we took x amount, or waited x time', simply' 'WASTE - £650'. And asking for their price list is akin to organising a wedding for the kardashians they stomp their feet chainge their mind and never give you a straight answer - but they demand you do as you are told - pay the bill.

Reply noted today 27/05/26. In response I have chased the excuse of a customer service team repeatedly for this information I have explained what I'd missing so I don't understand why you thing this can be addressed in a civil war. You've failed and the people you employ don't care as is clear by them simply stopping to contact me or answer any reasonable questions.

Julian booked in my office clearance with ease.

Awful, awful, awful customer service.
After regualrly missing our collections, they struggled to take any responsibility for the failed service or come up with a resolution for us so we were forced to cancel our account with them.

Further to that, they took back our remaining sacks and made up excuses as to why they couldn't refund us for these, worth over £300.

Nothing more than scammers.

Joey organised and booked in my clearance which successfully took place today as promised. Amazing work

Iman Thank you for sorting out
it was on going Account for more then one year

I tried and call them couple of times, to resolve a ongoing issue, but got no satisfactory response, then fortunately got hold of Iman H, so knowledgeable , Understood my query and actually shown her honesty and dedication to her work by recalling my first call 6 to 8 weeks ago and remembered me as a customer. She gave me confident. Believe me the problem was resolve within few minute. I as a one of their customer got really impress by her dedication to work and understanding customer need. Keep it up

Really poor experience. We’ve been requesting the reporting for weeks with no resolution and no clear explanation as to why it’s unavailable. We’ve gone back and forth between calls and emails with Customer Service and the Business Development representative, yet no one has been able to provide an answer.
We’re told that reporting is produced for purchased bags; however, if bags are purchased for several months in advance, the reporting is only available for the single month in which the bags were bought. There is no rationale for this, and no one can explain or justify it - either on the phone or via email (when responses are provided at all).
Really poor experience.

This company does not collect bags in a timely fashion. Bags are often left for days and never collected on Friday evenings so that a whole weekend of rubbish sits on pavement. Bags split and spill rubbish right in from of Charterhouse square park. There are four there right now and one has split.
Disgusting - only the rats which live around here are happy.

Julian from CS was so so nice and helpful! Thank you.