The Flex Reviews 

I am writing this to warn other property owners about the deceptive and unprofessional conduct of Flex Living LTD. This company operates through a series of calculated delay tactics, misinformation, and direct violations of their signed agreements.
1. Deceptive "Legal" Representation
Landlords should be aware that their "legal team" appears to be a cheap PR contractor operating under a false pseudonym. This individual is used to provide a wall of corporate-sounding jargon to justify withholding rent, while the owners themselves follow up with "sob stories" to buy more time. It is a highly unprofessional strategy designed to avoid financial obligations.
2. Financial Defaults and Rent Withholding
They are currently in total default on their rent. Despite multiple formal demands, they have chosen to stop payments without any valid legal or contractual justification. They are effectively occupying and using my property for free while ignoring their primary obligation as a tenant.
3. Lock Changes and Refusal of Access
Without any authorization or prior notice, this company changed the locks to my property. They are now actively withholding the keys from me, the owner, which is a direct violation of our agreement regarding landlord access. Furthermore, they have failed to provide a single invoice or professional diagnosis to justify the "error" that led to the lock change in the first place.
4. Safety Certificate Harassment
Despite already being in possession of a valid Gas Safety Certificate (delivered to their operations team via WhatsApp) and a valid EPC, they are now insisting on sending their own engineers to the property for certificates they already have. They are attempting to manufacture "maintenance issues" to justify their behavior, despite never having made a formal request for an EICR.
5. Breach of Property Use and Head Lease
While our agreement specifically outlines the intended use of the property, they are actively marketing it for long-term ASTs, which is not what was agreed upon. Most seriously, they have continued with short-term lets despite being explicitly told that this is a clear and dangerous breach of the building’s Head Lease.
Conclusion: Flex Living LTD is a "shambles" of an organization. They use fake personas and emotional manipulation to mask a complete failure to respect the property owner's rights. Avoid them at all costs.

Great flat right by Barbican tube. Good location, responsive hosts, good layout, good value. Worked perfectly for our needs (5 week summer stay).

Landlords – Avoid at all cost!

I let my property to this company under a guaranteed rent arrangement. After the tenancy ended, they refused to vacate my property and have confirmed in writing that they have suspended rent. They also continue to advertise my property on their website without my consent. I have also discovered locks have been changed without my consent or authority.

After reading other landlord reviews, this does not appear to be an isolated case.

If you are a landlord, be aware that you may need to take legal action, including go to court to get your property back, whilst bearing the burden of litigation cost and mortgage payments. Tenants should also be cautious, as properties may be let without appropriate authority, putting occupiers at risk of eviction.

Extremely stressful experience and not a company I would ever recommend!

It was clean very comfortable beds 2 min walk to shops n restaurant! Great Jamaican restaurant just down the hill and 24/7 convenience store! The buses out front go straight to major underground stations! All the neighbors I met outside were so nice! I loved the convenience of the was a dryer and I loved the bathtub I have been traveling almost a month and most places all have just showers! Everything was great!!

A perfect location which was quiet yet near the Tube and restaurants. The room had everything we needed. We were on the top floor so there was a lot of stairs.

The flat was conveniently located at walking distance to Southfields underground station and next to the bus stop. Room and kitchen with the necessary equipment.
Easy communication, immediate reply to enquiries.

A great experience- great communication- easy process and great apartment

Appartement sale, malodorant
Service client absent
Pire experience de ma vie ! À fuir !

Clean and tidy flat. Easy to find and access because of the instructions. No issues during the stay.

Update: after the stay I was told that I would receive my security deposit within 10 working days which has not happened. It is a nightmare trying to chase this down

Bonjour, nous avons passer un super séjour. Logement très propres bien agencés neuf et design résidence calme moderne et propre. Le quartier est à la fois calme et vivant. Avec plusieurs avis négatifs nous avions eu l’appréhension pour le Check in de se retrouver à la porte car nous arrivions dans la nuit avec un bébé en bas âge. Franchement tout à était carrer et hyper facile de trouver le logement de récupérer les clefs et d’y entrer. Super expérience je recommande à 10000%

The flat we rented was very clean, easy access, great location right next to the Emirates Stadium. And it was perfect for staying with a toddler. Ralph was very responsive and helpful. Definitely reccomend!

Location de vacances au top Djelel et Zizou sont très professionnels. Un accompagnement à distance avant l'arrivée afin de répondre à toutes les questions, une arrivée et un départ simple sans aucune complication que ce soit pour les clé de l'appartement du badge parking ou même du coffre fort sur demande.
L'appartement et juste parfait la literie au top les 2 terrasses avec vu sur la grande mosquée d'un côté et le monuments des MARTYRS de l'autre. Tout équipés dans un secteur sécurisé et calme pour une famille avec enfants. Je reviendrai les yeux fermés car rapport qualité prix difficile de trouvé mieux.

I enjoyed my stay at the apartment, so clean , near to everything, the host was very friendly ! I recommend it to everyone ! Thank you

The apartment I stayed in was amazing, so bright and spacious, close to the center where we had coffee shops and supermarkets. Perfect for a short vacation! Check-in and check-out instructions were very clear from the beginning, and the whole experience was just smooth. Highly recommend!

The flat was very clean and comfortable. The host was very kind and accommodating of our request. The
Place itself is in a perfect location and close to everything. Highly recommended.

Every nice place and good location 😊
Really good customer service too, cheers!

Very simple and carefree check in and out, lovely big room, immaculate facilities, shower was hot and great pressure. Overall amazing price point for such a good package.

As a landlord they’re the worst company to deal with. Rude, Aggressive and the contracts are poorly worded so you will struggle to get your property back from them. They will demand £30k from you!

Do NOT USE THEM

Check in was smooth easy accommodated to us perfectly, the house is put together well and extras were very useful. Would recommend.

Super expérience avec mon appartement.

Communication et service impeccable