The Flooring Guys Reviews 

Very responsive and quick to deal with any issues/enquiries. Beautiful tiles and the best price around! Thanks!

I found the service at the Blacktown store to be very friendly and efficient. I would deal with this store again.

Very quick to take money and then not respond. Can’t get anyone on a phone in any of their offices or any answers via email, what a joke.

DO NOT BUY HURFORD'S HM WALK - WORST PRODUCT EVER.

RUINED an otherwise beautiful renovation in Paddington, Queensland.

Purchased HM Walk, Blackbutt in Matte, supplied by Hurfords to Anderson's Indooroopilly. BEFORE WE EVEN MOVED INTO THE HOUSE, several of the boards were chipped or peeling at the ends where they meet other boards. We went through a flooring investigation to try to get it repaired or compensation for the bad product. The investigation found the installers had done their jobs correctly and the product had been stored correctly etc. This was just the expected results from this product, according to them. Well, it's horrendous!! DO NOT BUY!! I wouldn't want anyone else's project to be ruined by this awful company. Their "fix" was basically to get some guy to come and put some tan coloured putty in the chips to try to disguise them a bit. You can clearly see the putty they used to fix it. I would be happy to send photos to anyone who wants to see how awful it is.

On top of the fact that the product is clearly poor quality and defective, it shows every single tiny mark. I constantly have to clean the floors - and there are very few cleaning products you can use on it. It is the ABSOLUTE WORST.

Great price on a great rug, and great service as well! Very happy with the quality of the rug and was delivered in good time. Would definitely buy from The Flooring Guys again.

Beautiful rug, great price and received quickly.

I ordered my flooring on 14/8. I paid for the item straight away online. I had to contact them on 21/8 chasing up the flooring as I hadn’t heard anything. Instantly I got a message to say it was ready for collection.
I arranged to pick the flooring up from their warehouse only to arrive on the day and they were shut.
I tried phoning them 3 times only to get a message saying ‘Can I Call later’.
They messaged me and stated they would arrange free delivery.
Free delivery however turns out they will only deliver kerbside and the location is on a busy street in a unit.
Made contact with them to get a delivery time update as we requested it for 3pm so we could arrange for someone to move the items from the kerb. Only to be told it would be delivered at 6pm.
So here we are waiting for it to be delivered so we can move the 27 boxes from the kerbside in the dark!!
Oh and to top it all off the tools we purchased at the time I bet I still need to drive 40 minutes to pick up.

Update: waited 30 minutes and rang 3 times and surprise surprise no delivery!!

Another update: sent an email to find out what happened to our delivery only to be told ‘don’t worry your order cancelled you receive refund’

Don’t purchase from this company. There is no phone number only a mobile phone which they rarely answer. They don’t care once they have your money.

Exceptional service, very helpful with value for money! Would highly recommend!

Bought a very large carpet piece. Extremely happy with what I received. It looked exactly what I saw in the picture. Will use this company again

The problem was that the rug delivered looked vastly different from the one shown on their website. It was a stark white whilst all their photos suggested that it had golden undertones. So the description of the product by the business was not accurate.

Contacted the business via email advising them that their photos of the rug on their website were not a true representation and if they were that the one we received was vastly different. Asked to exchange for another colour. They then informed me that rather than exchange I had to purchase a the new rug. Upon returning the old one they would issue a refund minus $50 for reshipping and minus a $47.52 restocking fee as this was a change of mind. Further they wouldn't allow me to return it via the same courier on delivery, or to the store or to the warehouse to save on the shipping. The restocking fee should not have been charged as it was not a change of mind but rather a failure by them to deliver what was advertised on their website.

Awesome experience with The Flooring Guys…got the rug for half the price as in the shops and was delivered within a week. Highly Recommend

Good result, efficient and pleased with floor.

I bought Decoline floor boards from them. The floor is terrible. We had a 220sqm house done so was not cheap. The boards scratch do easily compared to any other laminate floors we’ve had. The floor also seems to have a top coating making it appear matt, but really all it does is hold dirt. I can mop a spot three times over and when it dries it still looks like the kids, animals and some tradie boots went ovet it. Imagine trying to keep 220sqm of floor boards clean. My robot mop runs every day and I manually mop every day. Never in my life have I done this much mopping on floorboards. I do not recommend this product.

What a fantastic experience from start to finish.
Tom & his crew were excellent - could not fault them.
The product is also wonderful & they managed to get the job done super quickly whilst maintaining a brilliant standard.
Absolutely highly recommend

These guys are always helpful and looking to assist in your flooring needs.
Great team, friendly service and good stock in store.
Best prices by far.
Highly recommended!

Purchased 11 boxes of Aquastones timber floor and got delivered to my address in Canberra. Three of the timber planks got damaged through the Transportation and the seller willing to refund 1 box worth of timber. so basically only paying for 10 boxes. Very thoughtful seller and highly recommended to people who required a good quality product.

Vincent has been excellent to deal with. I had to reschedule my job few times and he accomodated me. Great customer service.

Just ordered from the Flooring Guys, can't fault their service, delivered in the same day!!!

We've had two flooring jobs completed now by The Flooring Guys, and highly recommend their excellent customer service. The Q'ld manager Tom went out of his way to ensure any small problems were fully resolved. They don't have the fancy showrooms and advertising the 'big name' businesses need to pay for, so instead can provide better prices for their flooring products and can take the time to provide good customer service. They do things differently, but definitely worth considering.

I bought a rug from this company and unfortunately it does not match our room so we need to return it. I made contact immediately by email but they do not reply. I've made many phone calls and they say they will get back to me but never do. After eventually talking to someone after ringing AGAIN I have been told on 2 separate occasions a date that the courier will come to collect the rug for return but on each occasion they do not send the return label as promised and then the return does not happen. They are not truthful and just keep stringing me along.