The Hot Tub Superstore Reviews 

Could not be happier with the whole process. The tub is amazing. The guys who installed was super helpful.
Jackie was very welcoming when I visited the store and as for Ross.
Well Ross is a great guy, made everything effortless. Thankyou all so much for the Legend 6 👏

Sales process was great , attention detail was top drawer . This is the 2nd hot tub we have bought from The Hot tub superstore . The communication was first class and the delivery team punctual , polite and efficient .

Start to finish just impeccable service throughout. Smooths comms and knowledgeable staff. Love our new tub

Excellent communication. Lads very professional. Explained clearly how things work. Clean and tidy. Highly recommended. Big thank you from Brian and Mandy

Very helpful and knowledgeable, great service on buying a new pump for my hot tub, with it been 20 years plus old, it’s now back up a running thanks to your team

Amazing service and advice from Ross and fantastic delivery team who couldn’t do enough to help. Highly recommend in every way!

From the first phone call the team were fantastic, helpful and knowledgeable, I wasn’t able to view as not in the UK but all my questions were answered and I had full confidence in what they would deliver to me in Guernsey, a joy to deal with, Thanks team

We had our tub delivered on a boiling hot bank holiday Monday by Chopi and Tim, our access to the tubs final location wasn’t straight forward but from the get go they just got on with it, no issues, no moans just 2 lads doing a great job with a solution for any issue. Couldn’t praise them enough for their professionalism and work ethic

We purchased our hot tub nearly two years ago.
Having upgraded from a lazy Spa we have never looked back with our purchase.
Living in East Sussex one question we wanted reassurance on was if we had any issues then would help be available.
Recently we had to make contact as we were having issues with the pump.
Damien was totally reassuring in explaining how the call out process works and after hearing the pump noise through a WhatsApp recording confirmed quickly that the pump sounded as if it was failing.
Under warranty we were covered and we were very happy to pay for the call-out as we could totally appreciate the time, distance the engineer would need.
We were booked in to fit in with our days off on the next South trip.
We were informed of a time slot, and Paul the engineer arrived well within that time.
He quickly established the pump would need to be replaced, and quickly and efficiently commenced the work. Paul also helped us with positioning of the tub and recapping on the control panel functions which was so helpful.
We can’t thank him enough for his time, enthusiasm, help and professionalism.
Both Damien and Paul have reassured us about our original question
Thank you

I just wanted to take the time to say that I'm finding it rarer and rarer in the UK to find quality customer service. From purchasing my hot tub, the competitive prices, including products and ongoing customer service with this customer is second to none. I have just had a minor issue but getting it resolved was absolutely brilliant again. Please keep this up, diamond company. Thank you so much Dean in particular for your help to resolve my issue so efficiently.

Perfect service from start to end, sales, delivery, installation and run through of how it works. 5* 👍🏻

Right from the start the company comes across as professional competent and knowledgeable. The installation was spot on. Nothing was too much trouble and the guys installing it were thorough and professional. A big thanks to Ross for making sure we got it in time for Easter and our first booking in the newly refurbished holiday lodge.

To say the instalation of our new hot tub was fantastic would be an understatement. The two guys could not do enough for us. They were thorough, and extemely careful so not to cause damage to our neighbours garden while moving the hot tub over a dividing wall. The positioning of the tub was selected to cater for our disabilities, as well as to maximise our enjoyment. The explanation of the hot tub features was detailed and demonstrated. Removal of boxes, wrappings and even the old tub was exceptional, leaving our garden cleaner than when they started. Absolutely fantastic service, and yes happy to recomend this company to anyone looking to purchase a hot tub.

I forgot to do a review of this company until it came on a email , from the delivery was a complete shambles I watched the guy drop it and I said you dropped it he replied it’s ok it’s on foam and was dropped high , they filled with water removed the panel and messed around with something then it worked but was loud they came back a few days later and changed something on the pump it motor obviously from being dropped they sorted it out the panel back on and left the fitted didn’t put all the screws in properly and our dog ran passed and caught the screw sticking out , after we contacted again we was offered a free tub of chlorine or similar lol , the tub was good and ran for 5 years before we moved , but the service and fitters , JOKE,

Decided on The Hot Tub Superstore, due to two recommendations from work colleagues, no hard sell, but ready for any questions you may have. All required documentation including operating / care instructions emailed before I got home from the store. Delivery was going to be 6 weeks, turned out to be 3 😁.. excellent communication, always returning emails with a phone call. Installation quick and to plan insuring Tub was correctly orientated, install team very knowledgeable and went through setup, running and cleaning of tub prior to leaving. A great team that I have no issue in recommending to anyone wanting to delve into the relaxation of spa life.

Faultless service from Ross and the team. Plenty of non pushy info to help me decide what hot tub was right for me. Delivery lads were great too, setting everything up and talking me through being a Master Spa owner. I've already called in for some advice and aftersales service is looking as good 👍.

It was time for a up grade so as I had fantastic service from hot tub supper store 10 years ago and complete customer satisfaction it was time to revisit
I had incredible service from Dean who done videos of each of the tubs I was interested in , no sales pressure and completely new the products given us direction were needed.
Arrived in the time slot on day booked, by the most helpful fitters, who were very helpful and explained the workings of the new tub and give 100% customer service . This is why we used them again as got to be the best Hottub suppliers in the country

Running a small holiday rental business, a key attraction we offer is private hot tubs for each property. It's crucial for us to swiftly address any issues with these tubs by getting timely advice and parts. Hence, I'm sharing this review to express my appreciation. For about nine years, we've been in contact with the Blackpool team. Recently, we encountered a problem, and their free, friendly advice, coupled with the quick delivery of the necessary part, enabled me to fix the hot tub without having to cancel any reservations.

We did a lot of research before we went to the showroom. Ross and the team were really helpful and friendly, answering all our rookie questions and keeping us updated with delivery dates.
The installation went without a hitch, very professional and helpful, staying until the tub was fully set up and explained. A great experience all round.

We were looking for a home sauna but hardly anyone has a showroom, something you just need to see in the flesh. So glad that the hut tub superstore had a selection of saunas to view