Lobsterguy.com Reviews 

I received order today stayed home so I could open it immediately unfortunately order was partially thawed so I called and the girl told me I could refreeze it. I’ll find out when I do make them. If ordering from lobster guy make sure you asked for extra ice packs. I hope all goes well for me. Reorder 4 lobster tails from another company got great service all tails came in frozen solid. Will order from second company from now on.

This company is stating that they are selling u-15 shrimp Gulf of Mexico USA caught. They are actually 16-20 ct. They are a Mexican product from an unknown location. I have done business with this company in the past. Never again, the owner said that 85 shrimp per 5 lb. block is acceptable. Really! Maybe in Mexico.

The company did a very nice job on delivering MOST of what we ordered to my father for his 82nd birthday. He said the lobster was very good! Unfortunately they didn't include the cake we had ordered, which was a major disappointment, as that was the only cake we had planned for his birthday. We wrote to the company, and while they refunded us for the cake, we felt that was not adequate. We had hoped they would send something else to my father, even if it was a logo shirt or something advertising them, because he missed out on the cake and the birthday was not as fun as it should have been. They offered to include a slice of cake next time we order, but again, we felt this was inadequate for the situation.

Ordered 4 10-12 oz lobster tails. Tails arrived on schedule and were firmly frozen. They cooked up well and were very tasty.
That being said I also ordered lobster mac and cheese. Was somewhat disappointed. Nothing special, run of the mill mac and cheese with chewy claw meat in it. Underwhelming.

my order on 12/17/24 never arrived for 12/24/24 delivery date...had to make last minute plan for wife's birthday, never again

Tim and his staff do a amazing job. We come from RI and are living in Missouri. Every year we order from the lobster guy and are never disappointed. He always sends the top of the line seafood and it always comes on time with everything packed perfectly. If you want fresh seafood order from tim the lobster guy.

If you’re considering ordering from The Lobster Guy, please read this first. I placed an order with them on Wednesday, October 30th, requesting a delivery by Friday, November 1st, before noon. My father, who has terminal cancer with only weeks left, made a simple request for live Maine lobsters—a family tradition. I researched thoroughly and, unfortunately, believed The Lobster Guy would deliver the best service.

My mother took the day off work to receive the delivery. But at noon on Friday, they updated the delivery date to Monday, November 4th. These are live lobsters, and delaying delivery by 48 hours is unacceptable. I contacted FedEx, who, to my surprise, showed more compassion than The Lobster Guy's customer service. FedEx advised that I pursue a refund through The Lobster Guy, but when I spoke with a representative, she suggested the lobsters might still arrive on Saturday and refused to issue a refund unless I opened the box and confirmed they were dead.

Now, on Saturday, November 2nd, FedEx has informed me there’s no rush delivery on their end, and the package is still scheduled for November 4th. Meanwhile, I can’t reach anyone at The Lobster Guy—unsurprisingly.

The Lobster Guy touts “next-day delivery,” but that claim doesn’t seem to hold true. I paid a premium for a promised service to create a meaningful memory with my father, and they failed to deliver. Save yourself the frustration and take your business elsewhere.

My Husband was turning 75 and my family has been in Georgia for 20 years we are all from South Kingston , Rhode Island. Wanted to be special ordered 14 fresh lobsters and 3 of the Steamers. Talked with the Lobster Guy office went over everything with them, they were very helpful and polite. Had them shipped to me overnight to be delivered on Saturday. Product came in perfect, lobsters were still alive and packed with ice bags. Cooked everything on Saturday, lobsters were still alive. Everyone could not rave enough about how awesome the lobsters and the steamers tasted, I would definitely order from the Lobster Guy again a great part of my birthday celebration.

rat poop?
Glad I read their reviews.
Could not have had worse reviews.

Don't order anything unless you like rat poop in your stuff.

I placed an order for mother's day. 1lb lobster meat, 1 pd scallops, 3 pds little neck clams and 2 pds of steamers. The order was shipped at 5pm on a thursday night fedex next day air, they were received in Ohio at 11am the next morning STILL FRESH. The items were packaged nicely and the inside was still cold as they used multiple ice packs. I added a card and the message was actually hand written, rather than printed so that was a nice touch. I would recommend ordering from this company again. My mother was thrilled with all the items she received and they feasted all weekend.

I ordered the Lobster Roll kit for me and my girlfriend to try and WOW! We just moved from New England to Tennessee and needed a little something to cure our home sickness. This went well beyond our expectations! I left a comment about our move in the order and Hailey wrote me the nicest card referring to it. We will be ordering again.

I paid 112.00 for two lobster tails. Upon cutting open the shells to expose the meat, there were blue, purple and black chunks in the meat which had to be cut out of the tail. Ended up with about 4 bites per tail. I sent them pics and they were rude and did not replace them or give money back. They are not nice people to deal with, they don't give a crap about you, just grabbing that money!!! Will never buy from them again!!!!! Don't waste your time or money. A great fish store just opened up in my town!!!! I just ordered two l lb tails for less than 30.00 a piece!! Lobster guy is twice the price. Liberty Fish Market in Liberty NY ROCKS!!!!! My new favorite place of all time to get my lobster on!!!

The food itself was wonderful! I would have given the experience 5 stars for the food but The thing that bothers me most is the false advertising and cost of shipping. I ordered 2 4 person lobsterbakes and 2 half gallons of chowder. It said free shipping -- looked at my invoice and was charge $42.39 for shipping -- called the company and they said yes that was the shipping for the 2 half gallons of chowder -- Really?? So I paid $42.39 shipping on 1 gallon of chowder that I was already paying $43.98 for. So ultimately the chowder cost me over $85 -- That is ridiculous ! as I told the girl on the phone what was a good thing now became a company that I will not recommend.

Wow, terrible service! False advertising! They claim and used to ship Priority Overnight by FedEx. Anyone who does shipping know that package arrives by 1:30 PM the next day. I know first hand as I have ordered countless times in the past. Now they shipped my order UPS next day which will arrive around 8:30PM tonight.

Their staff is rude and argumentative. WILL NEVER SHOP HERE AGAIN!

This is the 6th year we have bought from Tim at lobsterguy.com. The crew and Tim are fantastic. The seafood is the best, cold water tasting goodness we have ever had. We just placed an order again.
Tim your help people in the office are amazing.
Strongly recommend ordering from here, Top Shelf Foods. One more note, we many years ago had a small issue with a lobster tail, called no problem, when we ordered again, they replaced at no charge the tail. That is service....Fresh Seafood YES. Order from Lobsterguy.com

I ordered 12 lobsters size 2.5-3 pounds on 11-15-2022 delivery. I live in a remote city of 8K people. Thelobsterguy says remote area has a 2pm delivery by window per Fedex but I got the lobsters at 4pm which is the norm for this remote city of Winnemucca, NV. The lobster were still alive and kicking. All the lobsters were hardshell and full of meat. Very delicious lobsters. This was my very 1st time ordering live lobsters and thelobsterguy did a wonderful job. The box was heavy b/c it was filled with ice packs to keep the lobsters alive :) Their prices are the best around. It came out to about 21.50 per pound due to the high Fedex overnight of like 180$ b/c I live so far away :( but still worth every 1$. I will definitely order from thelobsterguy again but gotta save $$$$$$ first, lol. MQT order # 271901

We ordered 8 live lobsters for a family party. They showed up 4 days late. A package of dead, rancid smelling lobsters were dumped our our front porch. The Lobster Guy refused to refund our money and told us to go after FedEx. No answer at their main number and no responses to our emails. Just terrible.

What an absolutely amazing experience. This is my third attempt at ordering Lobster online and the lobster guy was amazing. The lobster was fresh and unbelievably sweet tasting when cooked. The clam chowder was perfect (I did add a stick of butter when I was heating it up). I’m very impressed. The communication via email was detailed and informative. The pricing was very good. I can’t wait until I order from them again.

Order never delivered. Argumentative when told so. Never again.