Lobsterguy.com Reviews 

I am so disappointed with this company, I will never order again. The customer service is horrible. I ordered two dozen salt pond oysters for my boyfriend. The plane was stuck in Memphis for a few hours. By the time it got to Miami the delivery trucks were out. So the package was delivered the next day. I was told by The lobster they put extra gel packs in the box. For two lbs in the shell oysters only one small pack that would fit in my hand. Second lie because I called FedEx these boxes are not refrigerated at all for the overnight stay. In very warm temps. When my boyfriend got them they were all opened except 3 and now they say sorry you didnt insure them. So nothing we can do. Sucks to be you.
It is a rip off they put one small gel pack in there and say it is your fault they were no good. 79.00 in the trash. screw you customer.

Be careful when ordering from the Lobster Guy. I ordered a Shrimp Cocktail and other items. When the order arrived, it was shrimp only! They tried to explain that the cocktail sauce was an extra option. Look up the definition of 'Shrimp Cocktail'? I could have just ordered shrimp that would have been cheaper. This is just another questionable marketing ploy. Whereas the food was good, the deception turned me away.

This business is a joke, Terrible customer service, rude obnoxious no solution other than a sorry go f yourself, i used to order every year last year the food was gross we decided to give it one more try this for Christmas Eve however their computer systems messed up my order for Xmas eve with 9 days till Christmas Eve and i placed this order 2 days ago they have pretty much ruined my traditional Christmas Eve with no solutions this company is horrible i would advise you to go to Mainelosternow or an alternative company. Scrambling to find a company that can get us seafood for Christmas . Stay away from The Lobster guy! 210.00 54.00 shipping what a joke!!

Owner called me personally to tell me next time he’s in my City he’s going to come to my house and beat me head in. Nice business what’s this guy a wanna be gangster? Take your business elsewhere. He didn’t offer any help or a solution just to be a thug.

Ordered 12 lobsters and 2 pounds of steamers for delivery in Amarillo, Texas! Lobster guy didn’t disappoint! Lobsters were delivered alive. We steamed them and they were fresh and delicious! Steamers were delicious, also. I was using a different lobster company and decided to give the Lobsterguy a try. I am now a forever customer! Thank you!

My husband celebrated his 49th... I had a surf and turf Birthday party for him and a few close friends--- honoring social distancing..
A friend had 36 1 1/2 lobsters shipped to us in South Carolina. They were shipped overnight. They left Rhode Isand at 541pm and arrived at 11 am.
Needless to say, What a treat for our quest and my husband.
Thanks so much for delivering such a quality product...

These lobsters were the best. The delivery was right on the money and all 4 of the lobsters were alive and well. Each lobster were the size I ordered and very meaty. I will definitely order again from the Lobsterguy in the future and I highly recommend them to others.

Fresh, delicious lobster delivered on time to my doorstep, definitely some of the best lobster I've ever had. One pound of meat was enough for 3 people to have large lobster rolls. Can't wait to order again!

We’ve been LobsterGuy customers for seversl years now, as we were for this New Year feast to kick off the new decade. And for a good delicious reason. LobsterGuy’s always pleasant, efficient and completely trustworthy service, and of course those yummy lobsters are a good reason to keep ordering from them! Love it!🌟🌟🌟🌟🌟

Top notch! The packing was perfect to secure our 4 live lobsters, the steamers had them for breakfast)were All alive, and not broken shells! Bisque and chowder delish, the package with the forks, crackers, bibs, was a Very nice extra! Will definitely order again! Thank you for delicious Maine lobsters in Florida!!

We ordered 12 lobsters, 5 quarts of littlenecks, and a gallon of clam chowder for a Colorado Super Bowl party in honor of the Patriots. Arrived on time. Lobsters so fresh that it was hard to keep them in one place! Made lobster bisque and lobster rolls with the lobsters. Meat so sweet, juicy, and tender that the rolls were devoured in a half hour. Clams were extremely fresh and clean. 2 days after arrival, I removed one dead and one broken clam before steaming them in white wine. Every single clam opened perfectly and was absolutely succulent! Clam chowder was outstanding! Loved the small pieces of potato and quantity of clam pieces. Creamy and delicious. Thank you, Captain Tim, for making our party especially memorable. Tim Pariseau, Commerce City, CO

If you crave New England steamer clams (Soft-shell) but live too far away from this part of our country, you can now stop craving and start ordering!

thelobsterguy.com

Having been born and raised in New England and now living in North Carolina, I couldn't find a soft-shell clam anywhere. Thankfully, though, my husband found The Lobster Guy online and ordered 4 quarts of steamers for my birthday several months ago!

I'm now in Heaven. Lol.

We've been ordering from The Lobster Guy ever since, and each insulated shipment of live soft-shell clams has always arrived on time, intact, well-packaged,...and with clams very much alive! (As well as very tender when steamed/fried!) :)

Yes, there will always be that clam that didn't make the journey. But out of each order of 4 quarts of clams (with each of my quarts holding anywhere from 14 - 18 varying sizes of clams), I've only had to toss out two to four clams each time. Not a bad percentage at all for live food being shipped from Maine to North Carolina.

BTW, if you're craving fried clams with big bellies, don't go without.
Simply order your live soft-shell clams from The Lobster Guy. Then go online and get the recipe for either the Clam Box's or the Clam Shack's fried clams mixture/batter, and make everything yourself. :)

The only problem I've had is with FedEx! One of my orders was brought to a neighbor's door instead of to mine...WHILE I WAS STANDING OUTSIDE, WAITING FOR MY DELIVERY, AND WATCHING THIS!

Another order was not delivered by the advertised 10:30 a.m. but, instead, at 11:30 a.m. Upon calling FedEx about this late delivery of live food, FedEx stated that their drivers are allowed to deliver such items up to one hour after the designated time.

Just something to keep in mind.

BTW, we also found that The Lobster Guy has the best Specials and prices around!

We'll be doing business with them for as long as they keep selling great seafood and I keep having cravings. Lol.

Hmmmm...a lobster sure sounds pretty good right now.... :)

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One thing that might help others to keep their losses down is to not make the mistake of thinking a clam is dead just because its shell is open or broken up a bit. The warmer a clam becomes, the wider he opens that shell in an effort to cool down.

And while the vast majority of steamer clams will arrive with intact shells, these clams are notorious for having their shells break while being dug up and during handling.

So how do you figure out if a soft-shell clam is alive or dead? Easy. Just take the blade of a regular table knife or, preferably, a shucking knife and gently poke the clam anywhere between where the top and bottom shells meet...or should meet. If the clam is alive, it will start to close its shell, broken or not. But if there's no movement and the shell stays open, he's dead and has already gone to that Great Clam Festival in the Sky.