The Modern Back Reviews 269

Daniel was very knowledgeable and answered all our questions.

Daniel did what professional person supposed do for a honest business, very kind and assist with all care and answer all questions the costumer have. That's was the experience that my wife and I had when we got in the store. I definitely recommend this store to anyone looking to buy a product and don't forget to ask for Daniel, you won't regret!!
And by the way, we purchased a OSAKI OS AI VIVO 4D+2D !!!

A few years ago, I was in an accident that damaged my spine. I'm constantly battling with back pain since then. I sat in a friend's massage chair, which he had also purchased from The Modern Back the previous year & I couldn't believe my back felt better after just 30 mins in his chair. My friend swears by his chair & referred me to the guys over at the Modern Back.

So, I visited their showroom in Sarasota and was wildly impressed by their selection. I was greeted by Dan, who had the patience of a saint, as I spent hours in the showroom trying out all their massage chair. Dan answered all my questions. Not once did I feel pressured in the sale. The guy really knows massage chairs.

Ultimately, I chose the Osaki DuoMax SE. It had just the right amount of intensity I needed, and I love all the features. This chair is the Cadillac of massage chairs, in my opinion. Oh, and I was even able to finance the entire purchase for 0% interest with no money down.

They already had my massage chair in stock, so I got my delivery within 3 days. I was absolutely amazed. The white-glove delivery guys (Charles and James) set up my chair like professionals and even took away all the packaging.

I've owned my massage chair for 3 weeks now & it's really helping me manage my back pain. My favorite programs are the Thai stretch & neck/shoulder auto programs.

If you are struggling with back pain, owning a massage chair is worth its weight in gold. I only wish I had bought one sooner. And if you're in the market for a massage chair, you have to check the guys at The Modern Back. The guys really know how to take care of business the right way.

I'm so happy I found this company online.  My husband and I have been wanting to buy a massage chairs for many years.  When I called them, their sales rep promptly answered all of our questions.  They even asked us questions to help us narrow down our search.  We decided on the Flagship Duo.  It was on promo for Mother's Day.  We also got the white glove delivery included in the price. The delivery was seemless and we are using our massage chair daily. Thank you.

'First, I rarely leave reviews but after such great service I had to post this review. The Modern Back is one of the very few remaining businesses with a customer first attitude. From the moment, I entered their showroom until delivery, the level of professionalism was outstanding.

As a disabled vet, my sales guy even offered me military discount without asking and they upgraded me to white glove delivery at no extra charge. My delivery arrived within a few days which was a big surprise.

I am a very happy customer.'

Excellent pre-sales experience. Tom, the owner, responded quickly to all questions and concerns. He was well informed about the products and answered all of our questions. He informed us we could avoid paying Florida sales tax on the purchase if we got a prescription from our doctor for the massage chair. The chair was delivered within the expected delivery timelines. The White Glove delivery and installation service was excellent. The delivery people were on time and were very careful in how they handled the delivery. The whole process with the Modern Back company was very impressive and I would highly recommend them to anyone wanting a massage chair.

Very patient and great service, wonderful offers, spent 2 hours and picked the best what is good for me , great professionals, kind and understanding people!!! Exactly what you need for this business!!! Thank you so much!!!

We were shopping for a new massage chair and came across The Modern Back store / beautiful showroom. From the moment we arrived and after 3 hours later of trying out 5 different massage chairs, we finally made our decision to purchase one. The best investment I ever made!!! Tom and his staff are very kind, professional, they easily answered all of our questions and had a lot of patience dealing with us to make sure that we purchased the right massage chair for our everyday needs. I personally suffer from sciatica and since using the chair daily my sciatica issue has almost completely subsided. If your in the market for a new massage chair, I highly recommend this place to do business with. I give them a 5 star rating. Thanks Tom & Staff for an exceptionally great experience from start to finish!

I cannot say enough about the wonderful experience my wife and I had at The Modern Back. We did thorough research prior to our visit to the store. The owner Tom and his assistant, Daniel accommodated us after hours and spent two plus hours educating us in the realities of massage chairs, both pros and cons. We looked at 12+ chairs and tried 6 of them. There were no high pressure sales tactics. They went over and above in spending the time necessary to be certain that both my wife and I selected a chair that was the best fit for both of us. No matter where you live in the Tampa Bay area, it is worth a drive to The Modern Back when shopping for a massage chair.

Visited The Modern Back (from Pasco county to Sarasota) because they had a massage chair we were interested in online. Tom and his sales associate were very accommodating and let us try out several other models while pointing out each chairs features and benefits. After talking with us for a while, they were able to match us with the right chair for our needs within our price point. We must have spent 2hrs in the store and not once did we feel pressured to make an immediate decision. There were several options to consider as far as financing since we were considering a chair a little more expensive than the one we originally went in to try out. Needless to say, we decided to purchase the chair the next day on their website and Tom contacted us via email. The transaction was smooth, notifications were sent when the the chair left the warehouse, and when to expect delivery. The delivery guys were exceptional. Two men arrived, set up the chair, removed packaging, and were mindful of our surrounding furnishings. The chair we chose is - expletive - AMAZING!

First rate experience from the first phone call to chair delivery and set-up. Tom, the owner, was fantastic. Helpful, patient with questions, and very knowledgeable which was important as modern massage chairs are much more complicated than those of 20 years ago. We purchased 3 for our place of business and our employees are over the moon with them. Thanks Modern Back!!!!!

We had bought a massage chair from Modern Back a few years ago and we loved it. Unfortunately it was destroyed when our home was flooded from Hurricane Helene. We recently went back to Modern Back to get a new massage chair and fell in love with the Osaki OS AI Vivo 4D + 2D. At the Modern Back showroom, you can sample a wide range of chairs and find the one you are most comfortable in. The Customer Service is outstanding as Tom will talk you through what each chair offers as you are trying each one. He is very knowledgeable and was a huge help in putting us in the right chair. When you select the chair that is best for you, the White Glove delivery service is awesome. The chair will be brought to your house and put exactly where you want it. Then they will take away the box and all the packaging. Do your body a favor and go visit the Modern Back Massage Chair Showroom. You will not be disappointed!

We love Modern Back. We had personalized service when we were picking out our chair and were able to try every model we wanted to. Financing was easy. We got our chair within 2 weeks of finalizing the order. The delivery went smoothly and the delivery staff was very polite and friendly. We both are using our Kairos chair at least once a day. It's so convenient to have our own massage chair and use it whenever we want. We highly recommend The Modern Back.

We recently purchased an Osaki Ai Vivo massage chair through Tom Walls company, The Modern Back.
We sent him a message using his website and soon received a phone call from Tom.
Tom could not have been more informative or personable. His offer for the chair was more than fair so we went ahead and purchased the chair through him. Everything from that point on went exactly as planned from the shipping to the delivery to the in-home setup. The chair has been working perfectly from day one.
In a world when doing business over the internet with a total stranger can be fraught with disappointment, if not worse, my experience with Tom and his company, The Modern Back could not have been better.
If your experience with Tom is half as good as what we experienced, you are going to be very happy…and if there is any issues, there is little doubt in my mind that it will be taken care of immediately….
Thanks Tom

I just purchased a Daiwa Supreme Hybrid from Tom Walls at the Modern Back Store. I was desperately searching for the right chair both as a means of relaxing, but even more so for therapeutic reasons. Tom, patiently and diligently walked me through the myriad of options and led my to the Daiwa. I am extremely happy with both Tom and my selection of the Daiwa Supreme Hybrid.

My wife and I wanted to invest in a massage chair. I did some research but it wasn't easy to understand and choose which one. It was a good thing we chose to visit Modern Back. Tom gave us a complete explanation, took the necessary time and made our decision much easier.

This was my first experience with a massage chair purchase. Tom did a great job of explaining how the chair works and the after-sale experience was totally great. The delivery and set up of the chair were first class. I would recommend the Modern Back and Tom for any massage chair purchase.

Great Service at The Modern Back!
We had a great experience shopping at The Modern Back, and a huge part of that was the outstanding service we received from Tom Walls, the massage chair expert. From the moment we walked in, Tom was incredibly helpful, answering all of our questions with knowledge and patience. He was quick to bring in the new model for us to check out and made sure we got the best possible experience.
One thing that really stood out was how Tom went the extra mile to help us avoid the sales tax by working with us on getting a doctor’s note, as this was a medical necessity, which we truly appreciated. His attention to detail and willingness to work with us on every aspect of the purchase was remarkable.
The white glove setup was smooth, and the delivery was exactly as promised—on time and with no issues. Tom has been great about following up on any additional questions we had, making sure we were fully satisfied with our purchase.
Overall, we couldn’t be happier with the service and would highly recommend The Modern Back to anyone looking for top-notch customer service and high-quality products.

Very impressed with The Modern Back. Staff was very very professional and I am very happy with the price. I got the recommended chair and I never want to get out of it. If your in the market for a chair, I highly recommend The Modern Back !

Hands down the best customer service I have received.
Tom couldn't have been more patient, more knowledgeable and more helpful. Not being able to actually try any of the chairs available (remote area) He guided me through all of the issues that were most important to me in my search and was able to narrow it down to the right chair. Made the transaction super easy and checked in on me the entire time, even after the purchase. It is hard to find great customer service these days and Tom and The Modern Back went above and beyond to make this experience great.. I can't thank them enough.