Avoid
Came to view my car after bidding for it on “Motorway” and my experience as a seller was very concerning. The behaviour of the dealer was unprofessional, pressurising, and they made claims about non existent damage that were not raised by the reputable buyer I later sold the car to (a local trader). I chose not to proceed with the sale with this business due to their conduct.
EDIT IN RESPONSE TO MOTOWORKS REPLY:
Thank you for your response, but I need to correct several points.
Your inspection did not “discover” anything that was not already disclosed. The issues you refer to were not present on the vehicle, and the video provided to Motorway shows only glare from the sun, reflections of the person taking the video and my other car. I also have photographs taken before and after your visit showing none of the defects described.
The car was later sold to Arnold Clark, who carried out extensive checks and raised no concerns about paintwork, dents, or previous repairs. The HPI is also clear.
My review was never about the sale outcome though, it was actually about your conduct at my home. The pressure tactics, attitude, condescending and patronising language, and the comment you made about pressuring an elderly lady into accepting less money were what caused me to refuse the sale and ask you to leave.
I stand by my review and my description of my car on the motorway platform and I believe it is important for others, especially potential vulnerable sellers, to be aware of my experience.
Antwoord van The Motorworks
We're sorry to hear you feel this way, and we'd like to give some context for anyone reading.
When purchasing vehicles, we have a responsibility to ensure they meet the high standards our customers expect from The Motorworks. Part of our inspection process involves using a paint depth gauge to check for previous repairs or paintwork, as this can indicate prior damage or accident history. This is standard industry practice and is carried out during our physical inspection before completing any purchase.
In this case, our inspection found paintwork to both sides of the vehicle and bonnet indicating prior damage that had not been disclosed in the Motorway advertisement. We documented our findings with photographs at the time and supplied that evidence to the team at Motorway in support of our decision — it clearly demonstrated that the car was not at the standard required for us to buy and resell with confidence to a retail customer.
We appreciate this outcome is frustrating and we understand the time you invested. These checks aren't optional for us though — they exist to protect both our customers and our reputation, and we apply them consistently to every vehicle, regardless of source.
For broader context, we have hundreds of independent reviews across multiple platforms, and a consistent theme from buyers and sellers alike is that no one dealing with The Motorworks is ever placed under pressure to buy or to sell. We pride ourselves on doing business openly, calmly and at the customer's pace, and we'd invite anyone considering us to look at that wider picture before forming a view.
If you'd like to discuss this further, please contact us directly and we'll happily walk you through the photographs and our correspondence with Motorway.
Kind regards, The Motorworks Rotherham