The Nordmann Reviews 

Ordered a tree for guaranteed delivery yesterday (28/11). Despite repeated attempts to call and email for an update, contact has been impossible. As of this morning the shipping update still shows as 'processing'

Their phone system has now been disconnected, and is forwarding to a voicemail inbox that is full.

Obviously this is a fraudulent operation that had no intention of delivering the products that we purchased. We will also be reporting this fraudulent transaction to the government watchdog.

I am extremely disappointed. I ordered my tree from the Nordmann last year and the service, the delivery, as well as the tree were excellent. This year it's been an utter disaster. The tree was supposed to arrive on Wednesday; the delivery kept getting delayed, up until the point that the tree was never delivered. We could not find a phone to reach someone, I emailed the company and no one got back to me. In the end, the day after, we reached someone by phone who confirmed the tree would be delivered today. That person on the phone was arrogant and should definitely not work in customers service. The tree was indeed delivered, but the delivery was about 5h delayed. The tree isn't as nice as the one we got last year although we ordered the exact same thing. I will not be buying a tree from the Nordmann ever again.

Absolutely excellent service!! Three was delivered on the required day. The team was working late till after 10pm hours!! The tree is gorgeous, creating cozy christmasy atmosphere. Definitely 💯 recommended! Thank you 🙏🏼

Scammers. Avoid. You won’t get your tree and you won’t be able to contact them at all

Booked delivery for Monday. It’s Wednesday night and no Christmas three. Spent 20 min on a line with CS, was assured the delivery will be today…obviously that didn’t happen. don’t waste your time. They are not worth it!
Last year I’ve ordered from different company, and there was no delays at all. Should’ve order from them this year too. Good lesson.

Completely unreliable.
Ordered a tree from this company. Delivery failed two days in a row after ordering a month in advance l, no contact from them, no response to emails and didn’t answer their phones. Their phone lines don’t get answered. I wouldn’t order from them again.

Company went above and beyond to deliver my Christmas tree on time. Thank you

Excellent service and quality!! Highly recommended!!

Just ordered my tree for delivery , first week in December
The tree was lovely, would highly recommend the wreaths too.

We get a tree every year
Always a lovely tree
The guys are helpful and run a good delivery service

Good tree and fast delivery great service will order again!!!

I’ve made my order nice and early! Great prices and the trees are fantastic and smell amazing every year!

Yes last year my tree was delivered slightly later than what I was told through the tracking ETA (circuit) which is frustrating however understanding traffic caused delays and them being extremely busy I understand fully.

I will be ordering with them every year like always. Great team polite and helpful I look forward to receiving my Christmas tree on the 1st December 2025 🌲

Excellent service and great tree

Amazing quality, amazing decorations and great customer service!!! Best company in London - literally Christmas tree experts

After my less than glowing review of this vendor, he tries to have my review removed, which of course didn't happen. Obviously doesn't like the bad press. Given this outfit seems so bad , given all the poor reviews and my own experience, I would definitely recommend using PAYPAL as a protection..

Good points: 1. Really great early bird deal - I ordered this year's tree last year and got my tree + a small tree in a pot + a stand at a really good price. And it did actually materialise on the day I'd booked.
2. The tree I got was a really nice shape and in good condition.
Bad points: 1. They sent me a tree that was 5'11" but I ordered a 6-7ft tree - I didn't measure until after the courier had left but it looked small to me so I did ask him but he insisted it was the correct size and left.
2. The courier nearly didn't deliver the stand - he wouldn't have if I hadn't queried it.
3. The stand I got didn't look like the one on the website - it's got plastic screws rather than metal ones, which aren't likely to be as robust so I think that's mis-selling.
4. Most annoyingly when I emailed to complain about the tree size and sent a follow up email a week later I received no response. I think this is probably a good company with good trees, just not on top of details; I would have been writing a positive review if I'd received an acknowledgement of my issues and goodwill gesture. Hence I'm writing a review here.

Do NOT order from this company. They delivered a completely damaged rotten tree and continue to ignore several emails and calls about it!!

Our tree was due today. I rang the company and although I have a receipt via email they are suddenly saying they aren't delivering to my area. They say they have given a refund but it has not appeared in our bank. They then said ah well it takes at least 2 weeks so you wouldn't have known and how strange it was that I hadn't received an email either. I will be reporting this company. I fear the whole set up may be bogus. BEWARE!!!

I had a good experience with this company. Firstly I was able to select a delivery date online with a choice of trees and heights. Secondly, the price was competitive. Thirdly, the pleasant chap who delivered to me in London, brought it into the lounge and plonked it into the base I had whilst I secured it. Fourthly, it looks great. We were last in the day, so it didn't arrive til 8pm, but it was worth the wait!

As a further update following my tree and stand never being delivered last year and not being refunded. I see Nordmann responded to my post and for me to get back in touch. Well it’s come as no surprise that I did this and as per all my chases last year no response. If it wasn’t so complicated going to trading standards I would have done as they are a scam!