The Nordmann Reviews 

185
•
TrustScore 2.5 uit 5

2,6

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I bought the scheduled delivery and collection. The tree arrived well. The decorations were not sufficient for a tree that sive (6ft), the garland beads was a meter long - really a sad excuse for deco... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Very good prices including delivery! We thought we got our tree a bit to early but in fact was lovely and actually lasted throughout Christmas staying fresh and never lost its smell. 👍🎄

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We have ordered our tree from Nordmann for several years. Beautiful quality trees delivered to the door exactly as booked and prompt customer service if there are any queries. Collection service too b... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I ordered three Christmas trees, paying in advance too. One Christmas tree arrived, when questioned as to the delivery of only one tree, masses of apologies and a number to call. Absolutely no wa... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Kerstboomkwekerij

Geschreven door het bedrijf

Family-run since 1973, The Nordmann began as a small tree stall beside Mr Ferrari's greengrocer's shop in Wimbledon. Three generations on, grandson Daniel now runs the business, delivering real, freshly-cut Nordmann Fir Christmas trees straight to homes across London and Surrey — with nationwide delivery now available too. We've supplied hotels and businesses across London since 2000, and every tree we sell is premium grade and fresh.


Contactgegevens

2,6

Slecht

TrustScore 2.5 uit 5

185 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 36% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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2,6

Alle reviews

(185)

109 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

I never got my tree or refund despite…

I never got my tree or refund despite countless messages and calls to the company. In the end my bank returned the money to me. My son was in tears and I had to spend more money on a tree from the local greengrocer.

17 december 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I can only agree with Corina

I can only agree with Corina, they finally wrote a response after no tree and no refund last year, I contacted them again and you guessed it they never came back. An absolute scam of a company, that lie through their teeth. My very strong advise is to avoid at all costs. Clearly the positive reviews are not real.

4 december 2023
Review zonder uitnodiging
Logo The Nordmann

Antwoord van The Nordmann

Hi Alex, Corina's case is being dealt with. Our offices are closed for the beginning of the year and all of the customers that have been in touch with certain delay issues etc have had them rectified accordingly. We sell Christmas tree's to many customers in London and the majority of our customers are indeed very happy hence the reviews with our service. If you still have an issue with your order from last year please write in to customer support and we will look into it straight away for you. We are more than happy to assist with any issue of course and get it sorted for you.

Beoordeeld met 5 van de 5 sterren

A traditional family run business that…

A traditional family run business that I have known since I was a child. Always a friendly welcome and the very best quality and a beautiful family that truly care.

If you want the perfect Christmas Tree which is quality and responsibly sourced Thenordmann is the place to go and place your order ready for the festive season (which is very quickly approaching).

Thank you as alway you lovely peeps
Maddie xx

29 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing quality service and beautiful trees

Amazing quality service and trees, I had placed an order early on and was delivered on time and was kept up to date with delivery and time, will definitely be using again this year! Could not fault them and the tree was beautiful

1 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing service

Amazing service! Everyone loved the Christmas Tree and will definitely be using them again this year! Thank you!

1 december 2023
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Amazing quality tree’s

I have ordered from this company for two year now, 2022 was amazing quality, good service and delivery was on time. Unfortunately 2023 was a slight delay in receiving my order on time however they kept me up to date and was honest with me that they were experiencing some delays. My tree arrived 4 days late but the quality was amazing again and the service was great.

15 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

thank you so much for the most…

thank you so much for the most beautiful Christmas tree this year. The whole family are so happy and it has been the centre of attention in our home all Christmas. great service! Thank you so much for making our Christmas so special!

5 december 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Trustpilot has seen right through them…

Trustpilot has seen right through them luckily! The christmas tree rip off season is starting, so this company is trying to get rid of all the bad reviews in order to scam some more this year. My review from last year (amongst so many others as you can see) have been reported as abuse, when they are just the true representation of how these scammers operate! That clearly back fired! Thank you Trustpilot.
Once again stay away from this company!! Tree over £100 ordered and never delivered, nor a refund processed.

I can’t answer to your reply, we have called many times, emailed and been promised a refund. This has never happened. If you wanna put this right, you have my name, you can find it in your system. The refund can be processed to the same account it was paid from. Easy! I see it when I believe it. Until then. you are scammers!

16 september 2024
Review zonder uitnodiging
Logo The Nordmann

Antwoord van The Nordmann

Hi Corina, Very sorry to hear about your experience. The review was flagged due to your use of the word 'scammers'. We are a company that have been supplying Christmas trees for decades and it is false to claim we are 'scammers'. There were delays last year and a small percentage of customers out of thousands that sadly requested refunds and these refunds have been dealt with of course. If you for some reason have not received or opened a request to have your money back please send us an email and a member of the team will look into it straight away. Best regards, The Nordmann Team

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, excellent Christmas tree and on time delivery. Received a text message on the morning of my date with a time slot and the tree arrived within the time frame given. Delivered by a happy driver too!

2 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

On time delivery

On time delivery, quality Christmas tree that lasted all Christmas. Had it installed and it looked amazing once decorated. Very happy with the service.

4 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Really nice tree this year

Really nice tree this year, slight delay but overall this is the best Christmas tree I have had! Also bought a garland and the craftsmanship was unreal. Thanks team!!!!

8 december 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Avoid avoid avoid

Avoid avoid avoid! They removed all the negative feedback from last year. They were meant to deliver a 10ft tree, sent an 8ft very thin poor quality. I personally took it back and when they had nothing of suitable size they said they would refund - countless emails and text messages later, nothing. Honestly avoid like the plague!! PS I’ll be coming down this year for the refund on your busiest Saturday

Update: Sent a follow up email as suggested below. Ignored multiple attempts again to rectify last years nightmare

8 september 2024
Review zonder uitnodiging
Logo The Nordmann

Antwoord van The Nordmann

Hi Kristian , We have not removed any feedback. Very sorry to hear about your experience. There were delays last year and a small percentage of customers out of thousands that sadly requested refunds and these refunds have been dealt with of course. If you for some reason have not received or opened a request to have your money back please send us an email and a member of the team will look into it straight away. Best regards, The Nordmann Team

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