The Nordmann Reviews 

I've always used pinesandneedles.com but the last two years delivery has been a bit off and they are very expensive. So thought I'd give The Nordmann a try. But despite ordering in November, Dan just doesn't seem very organised. There's no contact number or chat facility if you need to talk to them. There was no message yesterday when the tree was supposed to arrive, so, having read all the poor reviews on here, I went back to pinesandneedles and they sent a brilliant tree today, with no fuss. The tree from The Nordmann arrived hours after the pinesandneedles one was put up. They are more expensive, but at least you can rely on them and the customer serve is excellent. Xmas trees a are seasonal business- it's all geared up for this time of year, so it's no excuse to say 'we've had issues with delivery'- they-have had 12 months to plan it. I'd recommend to the many disappointed people here, ask for a refund and book with pinesandneedles.

Absolute Scam. Did not get any response from the call I made to them, or the emails I sent. Luckily I paid with my Amex and got my money back.

Ordered a tree to be delivered on 8 December. No tree was delivered and I’ve received no communication from them despite phoning, emailing and texting. I’ve asked for a refund - I’m going to give it another day and if nothing, I’ll report them to action fraud - what a scam - and to do this at Christmas too.

It is a fraud company!
It has been 2 weeks since I have ordered my tree and paid for next day delivery. No one picks the phone, no reply to emails. Wish there was a way to report them to authorities and get a refund. It’s an online scam!

Same story as everyone else. Was happy with my tree last year, but this year something has gone seriously wrong. It was supposed to arrive yesterday but no text message to tell me the timeslot. Still waiting today. Impossible to contact - texts and emails are not answered, voicemail is full. Am about to go and buy another one as I have family coming tomorrow. Will see whether I can get a refund.

scam, no tree no communication no reply to emails, phone full. Very upset kid.

DO NOT USE this company. Same story with christmas tree as everybody else's. Website says "State your delivery date" and that "Unless contacted otherwise, your date will be the date for delivery. You will be sent an SMS message on the morning of your delivery providing you with a timeslot that day."

I ordered a tree for a family member. After order, there
was absolutely no communication. Email goes unanswered. My family member called several times and when they finally got through, the person was extremely rude and making excuses. Unacceptable customer experience for the price I paid.

Absolutely shocking, do not use this company. Delivery a day late, took a day off work to take delivery, no show. When I called to make enquiries repeated no answer and no opportunity to leave a message as mailbox was full. Didn't get any response from my messages. When the tree turned up, it was not the 5ft nordic pine I ordered but a barely 3.5 foot joke of a tree that I could have bought from outside Costcutter, it dropped needles everywhere. I eventually got a text back from Dan offering me a partial refund, i said i just wanted to return the tree and receive the 5ft nordic, he said OK then failed to let me know when or if this might happen. In the end I couldn't stand to have to deal with him anymore...trades description and customer services are dire. More than very disappointed. Would not recommend.

Nice tree and two wreaths, turned up five days late after I wrote this below!!!!!

Do not buy its a scam I had the same experience NOTE Dan is terrible at his job and company that is online advertising is nothing like the service - Do not buy anything from this company ordered my works Christmas tree and wreaths in 15th November to arrive Friday the 1st of December - Still not received Tree Wreaths or a refund - Conman and not going to stop telling people about how bad this company is!!!!!! They have a shop in Wimbledon which I'm going to pay a visit record and expose them!!!!!! Kept telling me it was going to arrive today at 1pm and guess what nothing!

It is such a shame that I did not consult online reviews before ordering from them. The delivery was late with no intimation and we got a tree without a wooden stand which we paid for. They do not respond to either phone calls or emails. I am surprised the trading standards body has not been alerted about this irresponsible company

I ordered the tree at the end of October for Saturday 2nd of December, stayed at home on Saturday and Sunday all day but the tree never arrived and I did not get any communication from them about the delay or new delivery date. Their contact phone is not answering, messages and emails are not replied to.
I see other people complain about delays as well, but has anyone with similar experience actually received the tree eventually? I don't know what to do now. I don't want to buy another tree and then get delivered the 2nd one a day later, but if I don't get a tree before next weekend my wife will kill me.

Ordered tree in Oct 2023 and it was meant to be delivered 2.12.23.
I like the rest of the reviewers waited in all weekend and still no tree. I got through to Dan last night at 9pm and he lied and said they had sent out emails telling everyone that the tree would not arrive yesterday. He reassured it would be delivered today.

No tree today.
Absolute shambles of a company.
I have asked for refund today. Has anyone else got their money back.

If i could give zero stars i would, no confirmation of delivery after chasing after booking weeks in advance. Voicemail is full of the contact phone number, and when I have got whatsapp responses they are few and far between and flippent. A day after the expected date I have a stranger unexpectedly appear at my door with a short cut tree and state thats all they have (I had ordered a 5ft potted tree.) Now three days after my scheduled delivery date and still no communication of what to expect and ignoring repeated requests for a refund.

Ordered a Christmas tree on the 4th of November for today. They confirmed my order and took my money (£90 for tree and delivery).. they said they would send an email on the day of delivery. Came to the morning of delivery, no email, no tree delivery! I emailed them three times asking where my tree was and had no reply. I called the man’s mobile number with no answer, couldn’t leave a message as the mailbox was full (I assume others hadn’t received their orders either) I am now down £90 with no Christmas tree and a very upset daughter. Cannot afford to get one elsewhere so now have nothing. Do not order from here

6FT (meaning 5-6Ft!) Tree delivered 24H late. But had regular communication throughout. It looks like they are trying their best, but get easily swamped. Time to be merciful... Thank you for honouring your words.

Terrible service, didn't deliver my tree or let me know they weren't going to deliver it until I called them! I have been told I will be refunded but have no evidence of this at this time.

Be aware that they quite happily take the order and money but then decide that they have no vans to deliver to certain areas of London. When placing the order I was only advised that certain days weren't available so I ordered for the 9th December.

Got an email today saying they have cancelled the order. When I called was advised that it's a Google problem that certain areas aren't excluded from their system - hence the order went through at that time, only for them to now cancel it.