The Nordmann Reviews 

Be very careful of this company, they have removed all of their feedback from last year as the reviews were REALLY REALLY bad. Wrote a feedback last year also on google, but they have cleared all their feedbacks after all the 1* they received.

Last year ordered tree that never arrived on time, no tracking (even though they say so in their marketing email/web page), had to message/call them several times to get a refund.

Initially ordered a tree for specific delivery date - never received it on time. Followed up and received a response that “surely it has been delivered”.
After chasing again, they said “actually we have few days back log and it should be with you some time soon”.
I needed tree for a specific date so had to go elsewhere and get an alternative.
Asked for a refund and had all of my emails/messages ignored. Received only once a reply that refund had been done, but never received the funds. It took me almost 1 month and numerous emails & messages to get back the money £107 back.
I asked for company details in order to make a complaint to ombudsman about their customer service, not meeting the promise that they do on webpage and not refunding - instead of details I received threats.

Save your Christmas, go elsewhere!!

Very happy with my Christmas tree and stand. Good quality and overall really good service. Delivery slot came through via text message on the morning I stated and arrived within the time slot. Great trust worthy company. Thanks

Thank you for the on time delivery and great quality tree as requested.

Beautiful Christmas tree delivered to my flat. 10/10 service. Have never ordered online before and so happy I tried it.
Smells amazing and so full of foliage.
Great price and great service, see you next year!

I received an amazing Christmas tree from the nordmann, it was delivered on time and it is the best tree I have ever had. These guys know what they are doing, cheapest online and somehow amazing premium quality with free delivery. Definitely using again next year! Thanks guys!!!

Definitely a scam. Did not deliver on the agreed date. "Dan" promised to refund via whatsapp for literally 2 months and never did. But I managed to claim my money back through my bank. Be sure to speak to your bank as I'm sure if he gets enough complaints, they'll ban him (hopefully).

Shocking service from The Nordmann. Ordered and paid for a Christmas tree, tree stand and collection. Luckily we got our tree but no stand (was promised a refund for this - still waiting). The tree is also still sitting in our garden after they have failed to collect it. We have tried to make contact with them numerous times but they seem to be ignoring us now. We definitely won't be using them again and I recommend you do the same to avoid disappointment.

Same story. No tree. No refund. Dan promises much but is a conman.

If I could give no stars I would. There is no customer service. I am still awaiting delivery of my two Christmas trees and am now raising a transaction dispute with my bank to get my money back. Neither of the two email addresses responds although I have received read receipts. The only contact was a mobile phone . The voice mail was permanently full and at no time was I able to speak to a person ( Dan). A few texts were answered over a period of 2 weeks and delivery was promised more than once and or a refund offered. However nothing was ever followed through. On one occasion I was told the trees were on the van for delivery that day and Dan would check the order. That was the last I heard. Unbelievably I received an email from one of the email addresses after xmas offering me a discount on Christmas trees for next year. I think the Nordmann has previously traded under another name however I truly regret not reading the reviews before ordering. I am contacting Citizens advice to see if I can alert trading standards. My grandkids did not receive their trees. No one should have to go through this experience.

I wish I had read up on the reviews before ordering. The Nordnmann are shockingly awful as they part of my order was missing and never received. I emailed and called on numerous occasions and finally got a text from Dan promising a refund which I never received. These guys are an absolute joke so don’t waste your time, money and energy on buying anything from them. AVOID!!!!!

If I could give 0 stars I would. I emailed multiple times prior to delivery day to check when will my tree be delivered as I haven’t heard anything. No reply. Called multiple times and texted. No reply. Finally someone answered and confirmed delivery. The tree itself was shedding like mad from day of delivery. It’s meant to be a Nordmann that doesn’t shed as much but just a gentle tap and leaves are all over the floor. I paid for collection and I’m going through the same stress all over again. I’ve been emailing and texting to confirm collection date. Again, nothing. I suggest you don’t waste your time and money on this. The stress it causes you is not worth it.

I’d be interested to know if anyone got a refund, suspect they didn’t and had their money stolen like ourselves. It looks like they set up under different name this year, so be wary next year if you try and buy local

Stated they attempted delivery, but there is no evidence of that on CCTV. Tracking does not provide any redelivery options, phone is being left out without being picked up, voicemail is full, no reply to emails or text messages. So same story as most of the people here.
I am glad I paid with PayPal so I could file dispute and get my money back.

Terrible rip off company, ordered Christmas tree over 3 weeks early and tried to deliver without stand as clearly advertised . Refused the tree delivery as Not what was ordered. No answer from telephone goes to mailbox and says full, do not reply to email so left with no tree for Christmas. Totally unacceptable scammers DO NOT order from them.

Charlatans. They took the payment of £68, didn't deliver the tree, left me waiting all day for nothing, then tried to tell me my 'door number wasn't available' despite it clearly marked on their invoice and then refused to pick up calls or emails. Complete rip off artists.

Just to reiterate what all the other reviews are saying, do not order from this company. They may be trying to do their best, but feels like a one man band with a mobile number and gmail account, so when the order goes bad there's no way to contact them. I've sent emails, and left messages before the voicemail inbox was full, and no response. There was no confirmation on the day of the delivery (24th), no texts, emails nothing. After calling and sending messages, I was hopeful I'd be contacted the next day saying my tree was on the way. Radio silence on that day too and haven't heard anything since. Raised a dispute via PayPal as couldn't get hold of the company to cancel directly and had to buy a tree elsewhere.

Ordered a Tree for delivery 8th December - got the txt confirming delivery window then nothing. Phone number on delivery site doesn't answer and his mailbox is full (i wonder why..). Txted the guy , he kept promising delivery. The 4th attempt to have it delivered failed so asked for a refund. I wonder how long that will take Dan?? What a serious waste of time this lot are. You pay your money in good faith and they really couldn't give a damn.. Will never be back. Update: promised refund never materialized , so had to persue a refund via PayPal - which was ultimately successful. Went to Pine and Needles who delivered 2 days later without any issues..

Do not give this company your order or Money. Its a complete scam. No tree turned up, no response to emails and calls!! Basically theft!!!!

They didn't send any confirmation email for the order. I was calling them every day, I was sending emails and no response. Finally, the did not even deliver the tree. I asked for refund and they haven't refunded me after 10 days.

Tree booked for delivery on 10th. No delivery happened. Another day has passed. Email, texts etc go unanswered. It’s the worst possible way to handle customers, who would welcome any kind of communication, even if the product is late. Come on people; this is a very poor way to treat people who have given you their money.