Always amazing service from team TOS! Top quality products, amazing scents and speedy delivery!
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Received my first order yesterday and considering they've only launched on Wednesday dispatch time was amazing. Super happy with my order and already placing another 🙈 super strong scents, so many fa... Toon meer
Bedrijf heeft geantwoord
I've ordered a selection of fragrances oils from the oil store uk. All of them that I've ordered have smelt amazing, I've found some of my absolute favourites! The turn around was incredib... Toon meer
Bedrijf heeft geantwoord
This company was recommended to me by other customers and another fragrance oil supplier. The website is very easy to navigate, and everything well laid out. They sell wax, fragrance oils and othe... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The Oil Store supplies high quality fragrance oils to wax melt, candle, bath and body makers and other home fragranced product businesses. We supply free CLP with all of our fragrance oils, as well as unique Clamshells, glitter, mica powder and silicone moulds. We pride ourselves in being able to provide unique fragrances, affordable supplies and all high quality with fast shipping and excellent customer service.
Contactgegevens
32 Castle Road, RH12 3NB, Horsham, Verenigd Koninkrijk
- 07496341411
- theoilstore@outlook.com
- theoilstoreuk.com
4,8
Uitstekend
180 reviews
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Customer service and support can be improved
The actual scents are quite nice. Thought I would try this company as it was recommended by a friend, but I was not impressed with the customer care side. As a new customer I would pull out all the stops and rectify issues. It was my fault I had not clearly asked for CLP labels, I did not receive any email from them as they said they sent one to check, I also checked my spam, but then sent me a link to order some! Happy to buy them as it's my fault for not making it clear, bit just felt as a first time buyer a little more nurturing could of been done as IV never ordered from them before, needless to say, I will be sticking to my regular suppliers as customer service and support is equally as important to me as the product.
23 augustus 2022
Antwoord van Theoilstoreuk
Hi Mandi,
I am so sorry you feel this way. Customer service is really important to us! You emailed us once you received your products and asked where your CLP was, we have the CLP section on our website and as those were left blank we normally assume CLP is not needed. We did email you asking if you required this, I am unsure why you never received this. We explained you can purchase CLP labels separately for all of our fragrances and sent you the link to this.
Again, we really do try and go above and beyond for all of our customers, as we would not have a business without you.
Many Thanks,
Alex
Fabulous oils strong and long lasting
Fabulous oils strong and long lasting, building their scent list frequently with good scents and great quality. I haven't had a bad oil yet so I'm very happy
27 juli 2022
Review zonder uitnodiging
Antwoord van Theoilstoreuk
Thank you SO much! It means the world!
Fantastic service oils are amazing…
Fantastic service oils are amazing super strong , glitters supper bright beautiful colours . moulds super excited to start making up x
23 juli 2022
Review zonder uitnodiging
Antwoord van Theoilstoreuk
Thank you so so much for your review! It means the world!
Professional service and value for…
Professional service and value for money, definitely be buying again.
11 juli 2022
Antwoord van Theoilstoreuk
Thank you so so much! It means the world!
Amazing oils
Amazing oils, I’m sooo impressed with everyone I’ve tried!!
30 juni 2022
Review zonder uitnodiging
Antwoord van Theoilstoreuk
Thank you so much for your review! It means the world!
Brilliant service beautiful strong oils…
Brilliant service beautiful strong oils highly recommended will be using again.
30 juni 2022
Antwoord van Theoilstoreuk
Thank you so much for your review! It means the world!
I think I’ve found my new supplier 😍…
I think I’ve found my new supplier 😍 their oils are absolutely stunning and honestly smell incredible! Thank you so much! I will definitely be a regular customer and can’t wait to place another order with you x
29 juni 2022
Antwoord van Theoilstoreuk
Thank you so much for your review! It means the world!
Fantastic!
Fantastic!! excellent fragrance oils and well packed. Will definitely order more .
Thankyou!
29 juni 2022
Antwoord van Theoilstoreuk
Thank you so much for your review! It means the world!
Really pleased
The website was really easy to navigate, and well presented. My order was dispatched really quickly. The oils smell incredible and have proved to be great during my testing. I love all of the glitters that I received. The customer service seems to be great in the customer fb group.
29 juni 2022
Antwoord van Theoilstoreuk
Thank you so much for your review! It means the world!
TheOilStoreUk.Com
Received my first order yesterday and considering they've only launched on Wednesday dispatch time was amazing. Super happy with my order and already placing another 🙈 super strong scents, so many favourites already bum bum cream, strawberry pound cake, jammy time, clouds, the list goes on. The clamshells are amazing and glitters are just beautiful. I can't wait to see what's ahead with TheOilStoreUk
25 juni 2022
Review zonder uitnodiging
Antwoord van Theoilstoreuk
Thank you so much for your review! It means the world!
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