Good selection & great service. My only gripe would be that the wall lights picture didn't show they had a pull cord. They are not fitted yet as waiting for my electrician but do look nice.
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Lees wat reviewers zeggen
Purchased two lights and they arrived promptly in good condition. Decided to use the company again and purchased two different lights for different rooms. One of the lights arrived damaged (crystal... Toon meer
Helpful and friendly service on the phone from Joy, who took my order when I had an issue online. The lights arrived quickly and were exactly as described. They are amazing. Very happy.
New living room ceiling lights ordered and email received giving estimated delivery time. Got a little worried as the estimated date passed however emailed and Neil responded with a reassuring and... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The Online Lighting Store...For All Your Lighting Needs.
Contactgegevens
PO Box 393, BT20 9GQ, Bangor, Verenigd Koninkrijk
- +442896227517
- info@theonlinelightingstore.co.uk
- theonlinelightingstore.co.uk
4,5
Uitstekend
769 reviews
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Excellent customer service
Purchased by B Lindsay
Excellent customer service
My light is beautiful, it isn’t installed yet though. Electrician illness!
14 november 2025
Review zonder uitnodiging
Antwoord van The Online Lighting Store
Thank for your review, glad you are happy with your light!
We are really pleased with the two…
We are really pleased with the two stylish lights we bought from the Online Lighting Store. The company were really helpful and the lights were very good value. I would definitely use them again.
14 november 2025
Review zonder uitnodiging
Antwoord van The Online Lighting Store
Thank you for taking the time to leave us a review Vicky.
Quality sevice
Fast. quality device. Prices very competitive.
15 oktober 2025
Review zonder uitnodiging
Antwoord van The Online Lighting Store
Thanks for your great review Ursula!
5 weeks and still waiting
5 weeks and still waiting. I contacted these guys before I ordered to check the light was in stock, and they confirmed it was. 5 weeks later and it's not arrived and I've had no contact to say when it will be. I've asked them where it is, and no confirmation. I guess I will have to do a chargeback with the bank. Really annoyed to be misled like this.
Update - New estimate (and only an estimate) for the product they said was in stock, is w/c 24/11. So this is over 7 weeks to deliver a light. I have asked for a refund. Let's see how long this takes.
11 november 2025
Review zonder uitnodiging
Antwoord van The Online Lighting Store
Hi, I am sorry you have had this experience and I would like to review this further. Can you provide me with an order number or an email address that would have been used to place this order and I can see what I can find at our end?
The wait from order to delivery was far…
The wait from order to delivery was far too long for an item classified as being in stock.Over two weeks
5 november 2025
Review zonder uitnodiging
Antwoord van The Online Lighting Store
Hi, can you give me your order number and I can look into this for you?
2 disappointing questions I raised to be role there were 3 mistakes on the companies behalf.
I ordered these along with a light and another set of bulbs, only to be told I wouldn’t receive them as it was an online mistake regarding both sets of bulbs. I did wonder as it said they were free, but thought it could be an offer with the light. I was also charged approx £8 postage for the light. It cost over £90, and the email I received said orders over £75 would be free. After raising about the lights, I subsequently raised this and showed the email saying it was free postage over £75, only to be told that was another mistake. So the company apparently made 3 mistakes regarding cost. It was quite disappointing. Light was ok, a bit more plasticky looking than I hoped for, and strange that the wires were not coloured for electrics as I expected they would be with dar apparently being made in the UK? It’s a shame, I did some research on the light and this company and feel a bit let down despite this. I understand genuine mistakes, but to have 3 in one order was quite disappointing and in a first order to the company. Maybe it was a one off and just happened to me.
31 oktober 2025
Review zonder uitnodiging
Antwoord van The Online Lighting Store
Hi Aimi, can I get your order number and I will investigate this a bit further please?
Great product with plenty of lead if…
Great product with plenty of lead if that is your need. Allow time for it to arrive as it takes a little time.
10 november 2025
Review zonder uitnodiging
Antwoord van The Online Lighting Store
Thanks for the review, I will have a look into what took your order a bit longer than expected.
Highly recommended
Very happy with product and came very well packaged and arrived quickly
9 oktober 2025
Review zonder uitnodiging
Antwoord van The Online Lighting Store
Thanks for this, your review is much appreciated.
Antwoord van The Online Lighting Store
Thank you, every review helps us greatly.
Great Light
Great Light, just haven't put it up yet, was expecting it to be in one piece but hopefully the electrician will put it together for me. And I since ordered another light which arrived today, and I have just unpacked (It is in 1 piece) and its fabulous. Looking forward to seeing them both up!
1 oktober 2025
Review zonder uitnodiging
Antwoord van The Online Lighting Store
Thanks for your review, some fitting do require a bit of assembly, if anything is unclear with this just get in touch.
Fantastic customer service and value for money goods
Being able to contact customer services by phone or email and to receive prompt responses is a great asset to this company
Being kept up to date with order process, everything about this company will make them my chosen company for further purchases.
I was hesitant about my purchase of 2 table lamp shades because of an exceptional low price.
My worries were unfounded as the shades are absolutely beautiful and may I add more striking than 2 Laura Ashley shades I have had for a couple of years and a third of the price
Thank you for wonderful service provided
1 november 2025
Review zonder uitnodiging
Antwoord van The Online Lighting Store
Thanks for taking the time to do this, all your comments will be passed to our CS team for review as well.
Wrong shade sent
Wrong shade sent, not even similar in colour, replacement sent but should have been correct first time
28 oktober 2025
Antwoord van The Online Lighting Store
Sorry about that, hopefully this is now sorted and you are enjoying your correct shade.
Excellent Customer Service
Excellent Customer Service. Joy Walker was especially helpful! I ordered a light fitting and then realised I already had one that would suit the room. I asked for a refund and Joy dealt with it straight away.
4 november 2025
Review zonder uitnodiging
Antwoord van The Online Lighting Store
Thank you, and I will pass this onto Joy.
Brilliant all round purchase
Brilliant..... very easy to order.
Arrived within a few days, excellently packed, so no chance of getting damaged.
Very happy with the light, good quality.
Happy Customer, I will definitely order again!
3 november 2025
Review zonder uitnodiging
Antwoord van The Online Lighting Store
Thanks for this.
Great company with fab products
Great service, my fabulous lights arrived very promptly , their website was so easy to navigate and they have a vast selection of lights at really great prices
20 september 2025
Review zonder uitnodiging
Antwoord van The Online Lighting Store
Glad you are happy, thanks for the review.
My items were well packed and in great…
My items were well packed and in great condition when delivered. Well made and a lovely colour. I'm very pleased with my order.
1 november 2025
Review zonder uitnodiging
Antwoord van The Online Lighting Store
Great, thanks for this, I will pass this onto the warehouse as well.
Great value bulbs received promptly.
1 november 2025
Review zonder uitnodiging
Antwoord van The Online Lighting Store
Great stuff, glad you had a good experience.
Very good to deal with and quick…
Very good to deal with and quick delivery.
14 oktober 2025
Review zonder uitnodiging
Antwoord van The Online Lighting Store
Thanks for this, much appreciated.
Good light but nightmare to install
The light was good when installed but the electrician took hours to install it. He said the lack of space in the ceiling rose coupled with the awkwardness of the fixing screws for the rose to the backplate made it one of the most awkward he’s ever put up.
22 oktober 2025
Review zonder uitnodiging
Antwoord van The Online Lighting Store
Thank you for taking the time to leave a review Tony!
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