The Online Lighting Store Reviews 

769
•
TrustScore 4.5 uit 5

4,5

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Good selection & great service. My only gripe would be that the wall lights picture didn't show they had a pull cord. They are not fitted yet as waiting for my electrician but do look nice.

Beoordeeld met 2 van de 5 sterren

Purchased two lights and they arrived promptly in good condition. Decided to use the company again and purchased two different lights for different rooms. One of the lights arrived damaged (crystal... Toon meer

Beoordeeld met 5 van de 5 sterren

Helpful and friendly service on the phone from Joy, who took my order when I had an issue online. The lights arrived quickly and were exactly as described. They are amazing. Very happy.

Beoordeeld met 5 van de 5 sterren

New living room ceiling lights ordered and email received giving estimated delivery time. Got a little worried as the estimated date passed however emailed and Neil responded with a reassuring and... Toon meer

Bedrijfsgegevens

  1. Lampenwinkel

Geschreven door het bedrijf

The Online Lighting Store...For All Your Lighting Needs.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

769 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 50% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,5

Alle reviews

(769)

184 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

What made my experience great is that I…

What made my experience great is that I received exactly what I had ordered. The quality & size in a picture can look very different to the real thing. I ordered the Ikat red/green small shades for wall lamps & they are beautiful! Lovely quality & perfect size. They arrived promptly too. Unfortunately the rechargeable bulbs (I'm not wiring lights in) weren't so prompt so am still waiting for their arrival (from another company).

28 december 2025
Review zonder uitnodiging
Logo The Online Lighting Store

Antwoord van The Online Lighting Store

Thank you, I am glad we lived up to your expectiations.

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, very good choice of products with good value. Lighting arrived on time, any queries very easily resolved by phone. Would recommend this company

12 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

EXCELLENT customer service

I'm surprised to see the 'warning' on the Trustpilot page at the moment. I placed an order on Sunday 14th and realised on Monday 15th I had ordered the wrong size. I called the company the call was answered after the first ring. The agent I spoke to (Joy?) could not have been more helpful and said she would try to get my order changed. The next morning (Tuesday 16th) she called to say that had been done. My order has just arrived(Thursday 18th) - with the amended size. Not many companies would / could do this - so thank you.

18 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great website

First time using this website and I wasn’t disappointed. Great variety of brands at excellent prices. Found a large Laura Ashley pleated shade on this site and for a lot cheaper. Excellent service, regular updates and speedy delivery. I’d highly recommend.

20 november 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Hall pendant lights

We are very pleased with our new hall lights. We think the instructions needed updating as it was fiddly getting them together and we took more apart than we needed to. Otherwise they are solid and stylish lights which look very good.

12 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good product, excellent service

I had a very good experience with the Online Lighting Store. From ordering to delivery, the communications were good, the delivery was on time and the product was exactly what we wanted. The new Ceiling light has already been fitted for a while and it is perfect. I will definitely go back

3 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly recommended company

I needed to ask a few questions about the product before I committed to purchasing, my questions were answered very efficiently and truthfully, I placed my order and communication throughout was excellent.
My order arrived on time and I must say it was beautiful, much nicer even than the photo, it was fairly easy to install and I am thrilled with my purchase. The quality is excellent and it is just what I wanted for my livingroom. I would not hesitate in ordering from Online Lighting again in the future and I would highly recommend them to anyone. , Quality, value, communication and speed of delivery was very good.

20 november 2025
Review zonder uitnodiging
Logo The Online Lighting Store

Antwoord van The Online Lighting Store

Thank you for the review, glad you are happy with your purchase!

Beoordeeld met 5 van de 5 sterren

Great Store

The lamps I ordered came in perfect condition and look beautiful.

25 november 2025
Logo The Online Lighting Store

Antwoord van The Online Lighting Store

Thank you for taking the time to leave us a review!

Beoordeeld met 2 van de 5 sterren

Poor performance

Products good, when ordered it stated in stock and 3 weeks for delivery.
Order was placed 18/10/25 and receipt of goods was finally 01/12/25.
Communication poor on deliveries, products shipped from a European supplier. Money taken on order.
If you are prepared to wait and have no certainty when you will get your purchase , prices are OK and my products were good quality.

1 december 2025
Beoordeeld met 3 van de 5 sterren

Material change?

Like the look of the light but would be better if made in plastic rather than powder coated aluminium. This is a replacement for an identical one fitted approx 3 years ago. That failed , reason unknown, but the powder coating was already peeling away as it is on 5 other identical but non pir sensor lights we had fitted around the house at the same time. When we tried to remove the screw holding the front cover on it was rusted solid and we had to drill it out and managed to,break the sensor bulb at the same time which
had become brittle. Hence the need for a replacement light. Also doesn’t appear to be any adjustment on distance the pir operates and frankly it could have done with coming on earlier. My advice- change to robust plastic rather than powder coated aluminium and use stainless or brass screws so they don’t rust. It’s not a cheap light and it should last longer than 3 years.

24 november 2025
Logo The Online Lighting Store

Antwoord van The Online Lighting Store

Hi Patricia, I am not sure what you are saying here with this 3 Star review of our company.

We shipped this light to you on the 24th of November and you have left a review on the 1st of December. Has the product we sold you rusted already?

If you had reported any issues to our Customer Services team I am sure we would have been able to look into this for you and sorted something out for you.

Beoordeeld met 4 van de 5 sterren

Good choice of lighting

A really good choice of lighting options and easy to navigate the site and place an order. The delivery was quick and the item well packaged. Have removed 1 star because of the extra P&P charge to our home address. So we had it sent to a friend, in England, who we're visiting next week.

2 november 2025
Review zonder uitnodiging
Logo The Online Lighting Store

Antwoord van The Online Lighting Store

Thanks for this and taking the time to write a review. All comments will be investigated and if possible policies will be changed or altered.

Beoordeeld met 5 van de 5 sterren

Dar lanterns you on line searching for this…

Found you on line searching for this lantern, good price, excellent quality of product and service, I loved the personal contact appreciating my order. I have since gone on to purchase two more lanterns.

31 oktober 2025
Review zonder uitnodiging
Logo The Online Lighting Store

Antwoord van The Online Lighting Store

Thanks for your review Karen and your further purchase, we really appreciate your business!

Beoordeeld met 5 van de 5 sterren

A lovely light and quick delivery

Delivery was very prompt. The light is fab, and comes almost fully assembled! Bought for over our stairwell and being installed imminently following building works. Very pleased with this light and the company, and would highly recommend.

14 november 2025
Review zonder uitnodiging
Logo The Online Lighting Store

Antwoord van The Online Lighting Store

Thanks for you review Elaine, glad you are happy with the light and service!

Beoordeeld met 5 van de 5 sterren

Good product availability

Good product availability, efficient order and delivery process, arrived within the promised timescale.

1 november 2025
Review zonder uitnodiging
Logo The Online Lighting Store

Antwoord van The Online Lighting Store

Thanks for your great review, we really appreciate it!

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer