The Online Lighting Store Reviews 

769
•
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Good selection & great service. My only gripe would be that the wall lights picture didn't show they had a pull cord. They are not fitted yet as waiting for my electrician but do look nice.

Beoordeeld met 2 van de 5 sterren

Purchased two lights and they arrived promptly in good condition. Decided to use the company again and purchased two different lights for different rooms. One of the lights arrived damaged (crystal... Toon meer

Beoordeeld met 5 van de 5 sterren

Helpful and friendly service on the phone from Joy, who took my order when I had an issue online. The lights arrived quickly and were exactly as described. They are amazing. Very happy.

Beoordeeld met 5 van de 5 sterren

New living room ceiling lights ordered and email received giving estimated delivery time. Got a little worried as the estimated date passed however emailed and Neil responded with a reassuring and... Toon meer

Bedrijfsgegevens

  1. Lampenwinkel

Geschreven door het bedrijf

The Online Lighting Store...For All Your Lighting Needs.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

769 reviews

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4,5

Alle reviews

(769)

184 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Really liked choice of products as they…

Really liked choice of products as they were classic! Service was excellent as it came across on a personal level with reminders of stock etc., love my standard lamp and definitely buy from ' the online lighting store ' again.

23 januari 2026
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Antwoord van The Online Lighting Store

Thank you, glad you enjoyed the experience.

Beoordeeld met 5 van de 5 sterren

We purchased two fabulous pendant…

We purchased two fabulous pendant lights and are delighted with the quality. We received regular updates about availability and delivery times and any queries we raised were answered efficiently by email. We are delighted with their customer service and will use this company again.

21 januari 2026
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Antwoord van The Online Lighting Store

Great stuff, glad you had a good experience with us and we would welcome you back at anytime.

Beoordeeld met 4 van de 5 sterren

Reasonable Price

Reasonable Price, Decent Product, Delivered on time.

4 februari 2026
Review zonder uitnodiging
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Antwoord van The Online Lighting Store

Thank you!

Beoordeeld met 4 van de 5 sterren

All good but could have managed…

All good but could have managed delivery expectations better by advising of the timescale which was to be expected.

23 januari 2026
Review zonder uitnodiging
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Antwoord van The Online Lighting Store

Thank you for your feedback Geoff, very much appreciated!

Beoordeeld met 5 van de 5 sterren

Great company

Great company. This is my second time ordering from them online. The beautiful lamps arrived so well packaged and secured. So pleased.
5 star rating . Thank you !

10 januari 2026
Review zonder uitnodiging
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Antwoord van The Online Lighting Store

Glad you are pleased with your lamps Christine thanks for the review.

Beoordeeld met 5 van de 5 sterren

Had a issue with my order

Had a issue with my order, one of the best customer services, addressed quickly without any inconvenience and left me a very happy customer
Will be returning in the future
Highly recommend*********

29 december 2025
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Antwoord van The Online Lighting Store

Thank you for your great review, we really appreciate it!

Beoordeeld met 5 van de 5 sterren

Excellent service

We received an excellent service from the company. There was a very good range of lights, they were competitively priced and the quality is excellent. We're really pleased with the lights we chose.

9 januari 2026
Review zonder uitnodiging
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Antwoord van The Online Lighting Store

Thanks for your review Susan, we really appreciate it!

Beoordeeld met 5 van de 5 sterren

Happy Customer

Very prompt service, no problem with this transaction.

5 januari 2026
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Antwoord van The Online Lighting Store

Thanks for your review, much appreciated.

Beoordeeld met 1 van de 5 sterren

Second shocking experience

Second shocking experience and would never use this company again.
2 items ordered in beginning of November with a delivery of 7 working days. No updates and after a lot of chasing items arrive in beginning of December. One of the items is broken. They make me pay for the return and yet again I had to chase for the refund which was only received today. 2 months of constant messages and saying they are sorry though clearly not as they would have sorted everything straight away and apologised.
In my first experience I bought a large lamp. They send me the medium and yet again I had to go through this rigmarole.
Quite sad as some decent stock but can’t go though this again.

6 januari 2026
Review zonder uitnodiging
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Antwoord van The Online Lighting Store

I am sorry to hear this and I would like to look this further for you.

I would like to add one thing to this, if an item arrives broken we will always offer a replacement or parts to repair if this is possible, if this is rejected by the customer then the transaction is treated as a return and it would be up to the customer to return the item under the normal circumstances.

Your return arrived back in with us on the 18th of December, in normal circumstances this would be turned round and refund within 48hrs but the warehouse was only manned on the 19th and then closed for the holidays, the refund was carried out on the first working day we were back from the holidays.

I can also see that upon requesting the refund on Monday the 5th of January, which was our first day back after the Christmas Holidays, the refund was processed later that day and you were informed of this the next day.

I apologise that your original order took a bit longer to arrive than we like and state on the website and this is something I will be looking into further.

Beoordeeld met 1 van de 5 sterren

Just go elsewhere even if it costs more

First of all the item turns up damaged. Then when I want to return it due to the damage they make you pay the return postage and customs fees to Ireland. Then it's always hard to get hold of them. Just don't bother, go elsewhere even if it costs more

15 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Just as described!

Lampshades arrived on time and very well packaged!

30 december 2025
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Antwoord van The Online Lighting Store

Thanks for taking the time to write this, we appreciate it.

Beoordeeld met 5 van de 5 sterren

Communication with this company is… excellent

Communication with this company is excellent customer service, their ability to answer questions and product availability is all excellent. I’ve got a few items from the store and I will continue to shop here

3 november 2025
Review zonder uitnodiging
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Antwoord van The Online Lighting Store

Thanks for this!!!

Beoordeeld met 5 van de 5 sterren

Just Beautiful

Was ordered at the beginning of December, it arrived when it said it would arrive. Packed really well and gave extra crystals ( just incase). And it looks fantastic, so many people have commented on how beautiful it looks.

6 december 2025
Review zonder uitnodiging
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Antwoord van The Online Lighting Store

Thank you, much appreciated.

Beoordeeld met 1 van de 5 sterren

Terrible

Terrible, avoid at all costs. I ordered in late November and nothing arrived. They pretended they tried to deliver in early December but I had cameras which showed they didn't. They they said on Dec 15 they would deliver in the "next few days" Since then nothing but silence, no responses to queries, nobody answers the phone.

27 november 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Great selection

Great selection. Order process was easy. Delivery not the fastest, but good value prices.

12 december 2025
Review zonder uitnodiging
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Antwoord van The Online Lighting Store

Thanks of your input, will look into your delivery issue.

Beoordeeld met 5 van de 5 sterren

Top quality lights

Top quality lights. Very speedy delivery. Very happy customer.

29 december 2025
Review zonder uitnodiging
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Antwoord van The Online Lighting Store

Thanks for this, glad you were pleased!!!

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