The Perfume Shop - Merry Hill 38 Reviews 

The girls in the shop were so helpful, I have all my perfume from the Perfume Shop, Merry Hill Dudley in the west mids. Especially at Christmas when I buy my two daughter's presents and also my son in laws aftershave. I always ask what's the newest up to date fragrance is, to buy them. The 15% off is very useful also when I have empty bottles too . I sometimes get offers but not many. Having a loyalty card does have it's benefits.

Today I was looking for a purfume to purchase for my mothers birthday Natalie who assisted me today she was extremely professional and asked me all the right questions which lead me to buy another perfume her she was so kind and her customer service skills are beyond amazing ! And I will be returning again thank you! Xxx

On Wednesday 23rd September, I visited the Perfume Shop at the lower mall in Merry Hill, Brierley Hill. I visited with my sister who wanted to purchase a new aftershave for her partner but she was unsure on what exactly to choose. We were greeted by Jade, who went above and beyond in helping us choose a spray. We set out our budget and Jade helped us test out various sprays that were within budget. She was super friendly and helpful! She wrapped the aftershave up and we left with a confident purchase. A lot of people today treat young people with little respect and with total disregard but Jade bucked this trend and is a credit to your team.

Fantastic service and advice from Natalie in this store. The kind of service you just don't receive any more. Excellent ambassador for the brands.

Friendly, approachable and helpful member of staff, apologised for being busy and me having to wait for service but kept me informed of my position and didn't leave me hanging around. Provided me with many alternative options as not got supplies in store and ordered for delivery online, perfect. assisted throughout process, no hassle at all. Will definitely return. Price was cheaper overall outcome.

We had a wonderful shop picking out our wedding perfume thanks to Sara Craddock 😊 it means a lot when someone takes an interest in your world and is keen to help you find the best choice for the day! Sara helped us a lot as we came in not knowing what we wanted! We felt really special and looked after! Thank you Sara 😊

The Customer service delivered by Kathy was excellent! She knew exactly what we were looking for. Wide diverse range of products which are competitively priced and great value and quality.

Love the store that's downstairs in the Merry Hill centre. Staff are lovely & really helpful (unlike the upstairs store). They didn't have what I wanted in stock but ordered it for me for free home delivery. Also got the 20% off offer so even better.

Great price on my perfume. Delivery was faster than expected. Very pleased with everything

Cathy at the merry hill store, has made my little boys day with being so patient and understanding. He wanted to pick his dads birthday present but has never smelt any aftershave before. She was so giving and made his experience exceptional.

What an excellent service didn’t really know what to buy Kathy and Meg was there explaining what smells I like in perfumes and pointed me in the right direction . nothing was to much trouble and they were really friendly and had a laugh @ the same time . if ur ever in merry hill shopping centre give them a visit there an asset to the company 5 star service

We were served by Natalie who was beyond helpful! She helped us match great scents to our specific likings and was just so knowledgeable,helpful,smiley and amazing!
Can’t praise her enough. What a credit to your company!

I would like to commend Sara at The Perfume Shop, Merry Hill, for the exceptional service she provided during our recent visit.

My husband was treating me to birthday perfumes, and from the moment we entered the store, Sara approached us with such a warm and pleasant aura. She greeted us with a genuine smile and made us feel welcome straight away.

Sara was attentive, polite, and patient throughout our visit, taking the time to listen carefully to what we were looking for and helping us make the perfect choice. Her friendly manner and professionalism made the whole shopping experience enjoyable and relaxed.

As an added touch, Sara kindly included a few little gifts with our purchase, which was a lovely and thoughtful gesture that made my birthday treat feel even more special.

We also shared a pleasant conversation, and her kindness and genuine interest in helping us really stood out. Excellent customer service can make all the difference, and Sara is a wonderful example of this.

Thank you, Sara, for making my birthday shopping experience so memorable. You are a credit to The Perfume Shop at Merry Hill.

Easy app to use very fast processing and very quick delivery stress free transaction

Lovely experience in Merry Hill store. Staff were friendly and welcoming. Troy was very helpful. Great service

Incredibly impressed, my the service was exemplary. I had the pleasure of being take care of by Nat who was knowledgable and understanding of my needs. She gave me the rundown of my opinion, the deals and even the ethical standard that the brand are adopting. If if was my business id have her teach everyone about sales and the customer experience. The store was clean, items where easy to find and the staff were helpful. I don't tend to write reviews but this experience was so impressive I know I will be looking forward to coming back.

Nat was great, helped me find the perfect gift and was patient when i was smelling the perfumes

Meg was excellent and knowledge!! Lovely service

The adentant at tge shop had tine for me
She took her time to explain things to me
She explained the options available and assisted me make the right decision.
She helped order my perfume on line which was delivered the very next day.

The staff in this store are always so pleasant, helpful and polite.
Thanks ladies, you’re appreciated x