The Perfume Shop - Merry Hill 38 Reviews 

Visited today and Libby served us. Nothing seemed to be too much for her and we were very impressed with her knowledge of all of the products and excellent recommendations were made.

Top tier customer service overall !

Caidey Lea was amazing helped me buy with ease! She was amazing thankyou - Sav xx

Just spent over a thousand pound on Christmas presents which took quite a while and Olivia our server was fantastic so helpful and knowledgeable of all the purfumes and aftershaves. Thanks Olivia

The lady that served us (ashleigh) was amazing, patient and very helpful..bought 2 lovely gifts that were beautifully giftwrapped.. :D

Libby and Milly were absolutely amazing. Excellent customer service!!! So so friendly and helpful, wrapped my brothers birthday gifts and had a great laugh with them! Definitely coming back again!

Nat was amazing, went above and beyond for us. She had so much knowledge and helped us find the perfect perfume. Will definitely be visiting this store again!

Lovely staff and very welcoming

I had such a fantastic experience with Sara at The Perfume Shop! From the moment I walked in, she was friendly, professional, and genuinely enthusiastic about helping me find the perfect fragrance. Sara really knows her stuff — she listened carefully to what I liked (and didn’t like) and guided me through a few great options I’d never have thought to try.

What stood out most was how patient and attentive she was — no rushing, no pressure, just great advice and an obvious passion for what she does. Thanks to her, I walked out with a scent I absolutely love and a big smile on my face.

It’s rare to find customer service this personal and thoughtful these days. Huge thanks to Sara for making the whole experience so enjoyable — I’ll definitely be coming back (and recommending her to friends too!).

Kathy was very helpful even tho I was an awkward customer

Millie/Steph - absolute stars and a credit to this store! Without their excellent customer service, I would have headed towards Boots instead but they excelled in keeping me in the store and buying from them!

Been to The perfume shop at The Fort and the service was just okay but the one at Merry Hill 1 is exceptional, especially Little steph who not only assisted us but helped us choose with in our budget and preference. What took the staff at Fort nearly an hr was done here in 10 minutes. Top quality customer service!

Libby was great! Watched the demo at Merry Hill and bought some perfume as a result. She was very knowledgeable

Katy gave First class service making all offers available with a friendly and courteous demeanour regardless of price.

Abbey had great product knowledge, explained which perfumes and aftershaves had the best discount offers and gift wrapped my purchases.
Even had some samples thrown in too.
She was helpful and friendly

I visited Merry hill perfume shop downstairs for collection and Libby and Meghan were amazing and helpful.

Lauren was an absolute star she really helped me with picking a new scent for my husband and really took the time and I didn’t feel rushed at all and it was wrapped so nicely!

Lauren was great

Very very helpful

Cathy served me and was super helpful and very nice. She signed me up for a loyalty card and informed me about the discounts on today. Would recommend

My server Sara Craddock went above and beyond to find my perfect fragrance that suited me, she’s a credit to the company and you’re very lucky to have someone so outstanding.