Our 1 year old maltipoo went through a safe and successful spade operation. Took 4 hours and she is at home going through her recovery which is proceeding well. Vet and staff were informative, friendl... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I love this pet plan I don't have to bother about my dogs health again it give's me just what I want and that's my pet bill's paid . Thank You from my American Akita Zeus and me of course John Ca... Toon meer
My many cats have, over the years, been members of this Club, and I find it reassuring to have this service at a cost which is spread over the year as a monthly charge. Either everything that is inclu... Toon meer
I wanted to register my dog to a nearer practice, and it just so happened that this practice was taking on. It was straight forward to set up my plan my/appointment i got straight in, and the receptio... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We prioritise the health and happiness of your pet. Our specially designed pet health plans are aimed at providing preventative healthcare for your pets. With our plans, you can spread the cost of your pet's preventative healthcare, making it easier on your budget. You can join Pet Health Club at over 800 UK veterinary practices.
Geschreven door het bedrijf
- Spread the cost of your pet's preventative healthcare with our dog, cat or rabbit plans.
- 🧘 Get peace of mind
- 💷 Spread the cost of preventative healthcare
- 💊 Get vet-prescribed flea, worm and tick treatment.
- ❤️ Loved by over 600k pet owners
Contactgegevens
Verenigd Koninkrijk
- info@thepethealthclub.co.uk
- thepethealthclub.co.uk
4,7
Uitstekend
15K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The staff were all warm and friendly…
The staff were all warm and friendly and treated my cat as if he was the only pet there. All the paperwork had his name throughout making the whole experience very personalised
21 augustus 2026
Antwoord van Pet Health Club
We're so happy to hear our team made you and your cat feel special! We always aim to provide a personalized and warm experience for every pet. Thank you for your kind words.
Feels quite scammy
Feels quite scammy. Replaced a much cheaper and more trustworthy plan that our local vet had. All administered centrally so our vet has very little idea how it works. Plan is full of exceptions and caveats. It’s “just” beneficial but I would recommend anyone who has had access to a local vet who isn’t owned by a national company that uses this scheme to go there instead.
14 augustus 2026
Antwoord van Pet Health Club
We appreciate you taking the time to share your concerns regarding our plan. We understand your frustration with the perceived lack of transparency and the differences from your previous local vet's offering. We are always working to improve our services and value your feedback on how our plans are administered and the clarity of their terms. We will certainly review your comments to ensure we are providing the best possible support to both our customers and their local veterinary practices.
Great staff
Great staff, very helpful, have been coming here for years all my furbabies are registered here ⭐️⭐️⭐️⭐️⭐️
14 augustus 2026
Antwoord van Pet Health Club
We're so delighted to hear that you've had such consistently positive experiences with our staff over the years! It's wonderful to know that all your "furbabies" are registered with us.
Helpful and friendly and reassuring of…
Helpful and friendly and reassuring of my cats needs and well-being
7 augustus 2026
Antwoord van Pet Health Club
We're so happy to hear we provided helpful, friendly, and reassuring care for your cat's needs and well-being. Thank you for your kind words.
Great service and friendly staff.
14 augustus 2026
Antwoord van Pet Health Club
We're so happy to hear that you had such a positive experience with our service and found our staff to be friendly. We truly appreciate your kind words.
Antwoord van Pet Health Club
We're so happy to hear that you found our service both easy and friendly. We truly appreciate your kind words.
Looking Arthur doing a really good job
13 augustus 2026
Antwoord van Pet Health Club
We are so happy to hear about your positive experience! We truly appreciate your kind words and feedback.
Listened and gave succinct answers with…
Listened and gave succinct answers with additional information when required which was very useful. Thank you.
30 juli 2026
Antwoord van Pet Health Club
We're so glad to hear that you found our answers succinct and the additional information helpful. Your positive feedback is much appreciated, and we thank you for taking the time to share it!
Good value and all sorted without…
Good value and all sorted without having to think about it
6 augustus 2026
Antwoord van Pet Health Club
We're happy to hear we provided good value and a seamless experience for you.
More than 10 years as a loyal customer. £120 to leave. Think twice before joining.
After more than 10 years as a customer, we recently moved our dogs to an independent veterinary practice.
Over time, we felt the cost of both veterinary services and our Pet Health Club memberships increased significantly. The monthly cost for our two dogs more than doubled since we originally joined the scheme, eventually reaching around £50 per month. We ultimately decided that the plan no longer represented good value for us.
A particular disappointment was discovering that cancelling our two Pet Health Club memberships resulted in £120 of cancellation fees (£60 per pet). While Pet Health Club pointed to its terms and conditions and maintained the charges were correctly applied, we felt the fees were unreasonable given our long history as customers and the fact that the plans had only recently renewed.
Following a lengthy complaints process, Pet Health Club confirmed that the current £60 cancellation fee is a fixed charge applied when a plan is ended early and is not calculated by reference to the specific benefits received under an individual plan. Despite our concerns and years of loyalty as customers, no refund or goodwill gesture was offered.
Prospective customers should carefully review the membership costs, renewal arrangements and cancellation terms before joining.
We have since moved to an independent local practice and have been happier with that arrangement.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Pet Health Club
Thank you for taking the time to share your experience, and we're sorry to see you leave after being with us for so many years.
We understand your concerns around rising costs and the cancellation fees. Pet Health Club is a 12-month agreement which renews annually, and the £60 early cancellation fee applies per plan when a membership is ended during its contract year. This fixed fee replaced our previous process of calculating the value of benefits already received and provides a clear, capped amount for early cancellation.
We appreciate that, after such a long time with us, you were disappointed with the outcome of your complaint. We value your feedback and wish you and your dogs all the best with your new practice.
Wonderful care
Hillman vets Brownhills were wonderful with our poorly cat when she developed a huge abscess on her face following a cat fight.
They have, and are still, seeing her often to make sure she is progressing well.
Everyone has been so kind to her and us.
13 augustus 2026
Antwoord van Pet Health Club
We're so happy to hear our team provided such kind and attentive care for your cat during her recovery. We appreciate you trusting us with her well-being and are glad she is progressing well. Thank you for your wonderful feedback.
Antwoord van Pet Health Club
We're so glad to hear our staff provided clear information. We always aim for excellent communication. Thank you for your kind words!
Antwoord van Pet Health Club
We're so glad to hear that everyone was friendly and that your puppy was well looked after. Thank you for sharing your positive experience!
Antwoord van Pet Health Club
We're so happy to hear that your animals had such a positive experience with us! We truly appreciate your kind words.
No issues at all with information…
No issues at all with information regarding new policy and everything went smoothly. Staff and service were excellent.
20 augustus 2026
Antwoord van Pet Health Club
We're so glad to hear that the information regarding the new policy was clear and that everything went smoothly for you. It's wonderful to know that our staff and service met your expectations.
Antwoord van Pet Health Club
We're happy to hear that your cats are well taken care of for the year. We appreciate your positive feedback!
Needed to have consultation
Needed to have consultation. It was good to be in and out without worrying about payment. Not been in Pet Club long enough to use the benefits.
5 augustus 2026
Antwoord van Pet Health Club
We're glad to hear your consultation was efficient and that you appreciated the convenience. We hope you'll have the opportunity to utilize your Pet Club benefits soon!
It was easy to set up with good benifits
12 augustus 2026
Antwoord van Pet Health Club
We're so glad to hear you found the setup easy and beneficial! Thank you for your wonderful feedback.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.