Shipping is quick, the product works. I've noticed a difference in our older lab and very senior Dalmatian. The only thing is the packaging. The containers that the product is in is thick plastic, it... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The PetLab product is fine. My dogs like it and it freshens their breath for most of the day. The issue I have is with the delivery company. Not once has my package been dropped anywhere in the vicini... Toon meer
This is a decent product but my Magnolia thinks the taste could be improved. Also, your prices should be the lowest for returning subscribers as opposed to having intermittent sales. And the container... Toon meer
Bedrijf heeft geantwoord
My dogs absolutely love the dental powder! They lick the bowl completely clean to get every last bit. And we love it because there is no more bad breath! It started working within 3 days and is still... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Geschreven door het bedrijf
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contactgegevens
One World Trade Center, 85th Floor, 10007, New York, Verenigde Staten
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3,9
Goed
15K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Long time customer
Shipping is quick, the product works. I've noticed a difference in our older lab and very senior Dalmatian. The only thing is the packaging. The containers that the product is in is thick plastic, it seems wasteful. Maybe different packaging can bring down the cost?
25 augustus 2026
This product has always been delivered…
This product has always been delivered on time and Cassie has a better appetite and her hair has come back she has been on it for 4 Months now and will continue for rest of her life!
1 juli 2026
Review zonder uitnodiging
Terrible Shipping Partner
The PetLab product is fine. My dogs like it and it freshens their breath for most of the day. The issue I have is with the delivery company. Not once has my package been dropped anywhere in the vicinity if my front door. The last two shipments were thrown into a planter at the bottom of the driveway, and yesterday was nearly thrown into a rose bush until my husband asked the driver what he was doing. Whoever you're using, drop them before I cancel my subscription.
29 augustus 2026
They don’t honor the money back…
They don’t honor the money back guarantee they want to make every excuse to why there product didn’t work and I bought the fist supply off of eBay so they won’t give me my money back look it’s the same exact ish I got from you sealed and all the product doesn’t work at all it’s just another scam to make money!!! And I will stand by what I said until I receive the 200$ plus dollars I spent on it!!!! Even bought the last two tubs from their website!!!! I purchased it June 1st and July 1st the amount was 75.39$ tell me Im lying and I’ll post the receipts!!!!!!
31 mei 2026
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Excellent product!
31 augustus 2026
Review zonder uitnodiging
Antwoord van PetLabCo.
Hi Tomas,
Thank you so much for kind words. We appreciate you being a part of our community!
Warm regards,
PetLabCo.®
Antwoord van PetLabCo.
Hello Charles,
Thank you for your feedback! We understand that receiving more product than you currently need can be frustrating, especially when you already have a two-month supply on hand.
Please know that you can skip or postpone your next delivery before your scheduled rebill date. We’d be happy to help adjust your subscription so the delivery schedule better matches your needs.
You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns.
In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention.
Kind regards,
PetLabCo.
Delivery was on time
31 augustus 2026
Antwoord van PetLabCo.
Hi Ronnie,
We are so happy to hear your delivery was on time! We know just how important timely deliveries are when it comes to your pet's supplements. Thank you for sharing your experience!
Regards,
PetLabCo.®
I have tried to cancel my subscription…
I have tried to cancel my subscription but you continue to take payment.
26 augustus 2026
Antwoord van PetLabCo.
We’re very sorry to hear that you’re still being charged after attempting to cancel your subscription. Could you please let us know how you processed the cancellation? Please note that subscriptions can only be canceled through our customer portal, where you can also check whether your subscription is still active.
You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns.
In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention.
Kind regards,
PetLabCo.
Great products
Great products, love the subscription options. Sometimes I think they don’t allow enough time to respond to skip or delay orders.
23 augustus 2026
Antwoord van PetLabCo.
Hello Jan,
Thank you so much for your kind feedback! We’re delighted to hear that you’re enjoying our products and subscription options. 🐾
We also appreciate your feedback regarding the time available to skip or delay an order. Our subscriptions can be updated at any time before the scheduled rebill date, so you have the flexibility to make changes when needed.
If you ever have trouble making an update or need assistance with your subscription, we’d be happy to help. Our team will also reach out to you to make sure everything is set up as needed.
Thank you again for being part of the PetLabCo. community!
Kind regards,
PetLabCo.
Antwoord van PetLabCo.
Hi Cheryl,
Thank you so much for your wonderful feedback. We are so happy to hear your dogs are loving the Probiotic Chews and the delivery has been good. Thank you for being a part of our community.
Regards,
PetLabCo.®
Deliveries arrive on time and Pet Lab…
Deliveries arrive on time and Pet Lab communicates clearly and promptly.
18 augustus 2026
Antwoord van PetLabCo.
Hello Patti,
We're so pleased to hear that your deliveries are arriving on time and that our communication has been clear and prompt! Thank you for sharing your positive feedback with us.
Kind regards,
PetLabCo.
This is a decent product but my dog would like it to taste better.
This is a decent product but my Magnolia thinks the taste could be improved. Also, your prices should be the lowest for returning subscribers as opposed to having intermittent sales. And the container could possibly not be plastic. Just saying…
23 augustus 2026
Antwoord van PetLabCo.
Hello Kelly! Thank you for taking the time to share your feedback! We’re glad to hear you find the product decent, and we appreciate you sharing Magnolia’s thoughts as well. 🐾
We understand that taste can be an important factor for our furry friends, as every dog has different preferences. We also understand your thoughts regarding pricing, especially for those on a fixed income. While our pricing reflects the premium ingredients and rigorous standards we uphold, we continuously strive to offer competitive pricing without compromising on quality.
We also appreciate your suggestion regarding our packaging and will be sure to share your feedback with our team. We’re always looking for ways to improve and better support our customers.
Kind regards,
PetLabCo.
Very happy with product
Very happy with product. Works very well and Comet takes with no problems.😂
29 augustus 2026
Antwoord van PetLabCo.
Hello Nikolaus,
We're so happy to hear that you're pleased with the product and that Comet is enjoying it without any issues! Thank you for sharing your positive experience.
Kind regards,
PetLabCo.
Good price and they never arrived late
18 juni 2026
Antwoord van PetLabCo.
Hello Michael,
We're so happy to hear that you found our pricing to be good and that your orders always arrive on time. We truly appreciate your positive feedback!
Kind regards,
PetLabCo.
Excellent Quality
Consistent quality. Excellent customer service. Favourable price.
22 augustus 2026
Antwoord van PetLabCo.
Hello Patricia,
We're so glad you appreciate our consistent quality, excellent service, and favorable pricing! Thank you for your kind words.
Kind regards,
PetLabCo.
Love ❤️
Great product Great customer service literally the only thing that has helped my sweet girl
22 augustus 2026
Antwoord van PetLabCo.
Hello Molly,
We are so happy to hear that our product has helped your sweet girl and that you've had a great experience with our customer service. Thank you for your wonderful feedback!
Kind regards,
PetLabCo.
I love the Probiotics
I love the Probiotics. I have only used it for a month but it seems to be helping. It also seemed to help his gut. I was advised to switch to the Immune Probiotics. I have only been using them a few days but they don't seem to be as beneficial. I noticed him biting his feet again and having mushy bowel movements.
22 augustus 2026
Antwoord van PetLabCo.
Hi Patricia,
We are sorry you and your dog have had this experience. We would love the opportunity to look into this further. Someone from our Customer Experience team will follow up with you shortly to provide support.
Regards,
PetLabCo.®
My dog stopped licking his paws…
My dog stopped licking his paws and legs constantly. He was much calmer because he didn’t have the constant itching. And he likes the taste.
22 augustus 2026
Antwoord van PetLabCo.
Hello Lynda,
We're so happy to hear that your dog is experiencing such positive changes! Thank you for sharing this with us!
Kind regards,
PetLabCo.
Antwoord van PetLabCo.
Hello Kristin,
We are so happy to hear your senior dog is enjoying the taste and is more active! We appreciate your kind words.
Kind regards,
PetLabCo.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.