I have been ordering for months, and wasn’t sure my pet was experiencing good gut health, because he every now and then still vomits, and is constantly licking his paws. We were going to discontinue u... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Have been using Pet lab on all my 6 labs for over 25 years, it helped them live a longer healthier life to 15 years. We now have a 5 yr old silver lab and continuing with him to keep him strong & hea... Toon meer
Bedrijf heeft geantwoord
We have been using the Pro Bright dental powder for over a year and our last vet visit confirmed that our 9 yo mini goldendoodle’s teeth did not need a cleaning.
Bedrijf heeft geantwoord
My dog has been taking the allergy and prebiotic chew for about 9 months now. Before finding these, she was having constant digestive issues that I couldn’t get to the bottom of. After a few months of... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Geschreven door het bedrijf
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contactgegevens
One World Trade Center, 85th Floor, 10007, New York, Verenigde Staten
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3,9
Goed
14K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van PetLabCo.
Hi Dorothy, we're so happy to hear that your pup is doing well! Thank you for sharing this wonderful feedback. Please feel free to share more updates, and reach out with any questions or concerns.
Best regards,
PetLabCo.®
My dog eats.
My dog eats.
The allergy, it's time to listen to someone who medicine without any problem
25 juni 2026
Antwoord van PetLabCo.
Hi Kenneth, we appreciate you sharing this. We'd like to mention we only have supplements not medication. But we're glad to hear about your positive experience, please feel free to reach out if you have any questions or concerns.
Best regards,
PetLabCo.®
I was extremely excited to find a…
I was extremely excited to find a product that keeps my Schnauzer's breath fresher, but also keeps her teeth clean. The Pro
Bright Advanced powder has helped quite a bit. Pet Lab Co is very prompt in shipping & price is affordable.
2 juli 2026
Antwoord van PetLabCo.
Hi Fredia, we're so happy to hear about your Schnauzer's progress! These kind of stories make our day! Please feel free to share more updates, we'd love to hear them. We're always here and happy to help so don't hesitate to reach out with any questions or concerns.
Best regards,
PetLabCo.®
I did not order anything
I did not order anything , yet had no notification until to late to 🛑 stop the order .
Could never get into a portal !!!!
I’m done !!!!
2 juli 2026
Antwoord van PetLabCo.
Hi there, thank you for taking the time to leave this review, we're sorry to hear about this inconvenience. We are more than happy to assist. We've sent you an email to take a further look. We're also available via phone and chat. We look forward to hearing from you.
Best regards,
PetLabCo.®
Awesome company, Awesome products @!
Works great!! Puplab obviously cares about the animals they develope these products for. Everything that we have used has been wonderful. Thank you Puplab!!
25 juni 2026
Antwoord van PetLabCo.
Hi Vickie, we are so happy to hear that you've had such a wonderful experience with our products! Thank you for your kind words. Please don't hesitate to reach out with any questions or concerns, we're more than happy to help!
Best regards,
PetLabCo.®
FANTASTIC COMPANY
Super fast response to a problem that wasn't even caused by them!!!!. I've been a customer for many years and service like this is why I've been dealing with Pet Lab for YEARS!! This company is - from top to bottom -AWESOME!!!!
1 juli 2026
Review zonder uitnodiging
Antwoord van PetLabCo.
Hi Karen,
Thank you so much for your kind words! We are thrilled our team was able to assist you and resolve your issue quickly. We appreciate you being a loyal member of our community for so long!
Warm regards,
PetLabCo.®
I’ve been using the teeth cleaning g…
I’ve been using the teeth cleaning g product for several months and I’m not seeing any difference in my dogs dental health.
1 juli 2026
Antwoord van PetLabCo.
Hi there,
We are sorry to hear you have not seen the desired results. Supplements can take up to 90 days of consistent use to truly see their potential benefits.
However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options. Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
Love the product Immune-probiotics
Love the product Immune-probiotics, settle all the problems with seasonal rash
1 juli 2026
Antwoord van PetLabCo.
Hi Michel,
We are thrilled you are seeing the benefits for your pup! Thank you so much for your wonderful feedback. We appreciate you being a part of our community.
Regards,
PetLabCo.®
My dog died because of this product I…
My dog died because of this product I don't need it anymore.
1 juli 2026
Antwoord van PetLabCo.
Hi there,
Our entire team is incredibly saddened to read about Sophie's passing. We would really like to understand what happened - one of our specialists will be reaching out to you. We would very much appreciate the opportunity to gather additional information and conduct a thorough review. PetLab Co. is proud to be a member of the National Animal Supplement Council (NASC) Quality Seal Program, and we take the safety and quality of our products very seriously.
As devoted pet parents ourselves, we understand how heartbreaking the loss of a beloved companion can be, and our thoughts are with you and your family during this difficult time.
Kind regards,
PetLabCo.®
It gives my dogs
It gives my dogs. Very Very bad gas, they can clear the whole room. It’s everyday
19 juni 2026
Antwoord van PetLabCo.
Hi Renie,
We are sorry to hear you and your dogs have had this experience. We'd love the opportunity to look into this further. Someone from our Customer Experience team will follow up with you shortly to provide support.
Regards,
PetLabCo.®
Great customer service rep
The young lady in customer service was very helpful in changing my subscription amount when the web site wouldn’t allow me to do it. More reps should br like her!e
25 juni 2026
Antwoord van PetLabCo.
Hi Kathy,
We are thrilled to hear our team was able to assist you with your subscription needs. Thank you so much for sharing your experience with us. We appreciate you being a part of our community!
Regards,
PetLabCo.®
The treats work
Very helpful and friendly company. The dog treats worked wonderfully with my German shepherd tummy
29 mei 2026
Review zonder uitnodiging
Antwoord van PetLabCo.
Hi Neil,
We're so happy to hear that our supplements have worked wonderfully for your German Shepherd's tummy! Thank you for sharing your positive experience with us.
Regards,
PetLabCo.®
Antwoord van PetLabCo.
Hi Mary,
Thank you so much for your feedback. We appreciate you being a part of our community!
Regards,
PetLabCo.®
Mi experiencia con PetLabCo
Mi experiencia con PetLabCo ha sido maravillosa, las entregas se realizan justo a tiempo, cambié mi dirección y mi paquete llegó sin problemas a mi nueva dirección, con respecto al uso del probiótico y su calidad, soy de la opinión que el producto cumple con todas mis expectativas, mi perro goza de una mejor salud, come mucho más que antes y permanece siempre muy animado, así que del 1 al 10 le doy un 10.
28 juni 2026
Antwoord van PetLabCo.
Hola Mairene,
Muchas gracias por compartir tu experiencia. Nos alegra mucho que estés viendo los beneficios para tu perro. ¡Agradecemos que formes parte de nuestra comunidad!
Saludos,
PetLabCo.®
My dog likes the supplement
My dog likes the supplement, but it is doing nothing for her breath.
29 juni 2026
Antwoord van PetLabCo.
Hi there,
Thank you so much for sharing your experience. We are sorry to hear you have not seen the desired results. Supplements can take up to 90 days of consistent use to truly see their potential benefits.
However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options. Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
Antwoord van PetLabCo.
Hi there,
We are sorry to hear about your experience. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Sneaky website
Sneaky website, automatically signs you up for recurring subscriptions of multiple products I didn't order. They make it difficult to cancel to. Not sure how I enrolled for subscriptions without ever even creating an account. cant stand companies that do this. Not sure I the product is even good, Im so annoyed with this company I would never bother to try it again.
30 juni 2026
Review zonder uitnodiging
Antwoord van PetLabCo.
Hi Monica,
We’re really sorry for the confusion caused. Please know that we never enroll customers into a subscription without their consent — customers are only placed on a subscription if the “Save more with a subscription” option is selected and not toggled off during checkout.
We'd love the opportunity to look into this further. Can you please share your order number so we may locate your account and assist you further?
Best regards,
PetLabCo.®
Pet lab probiotics do not waste your…
Pet lab probiotics do not waste your money. I have been using this product for over three months. Definitely overpriced with no results. Talk to your veterinarian about a real probiotic that will work.
30 juni 2026
Review zonder uitnodiging
Antwoord van PetLabCo.
Hi Shawn,
We're really sorry to hear you did not see the desired results. Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options - please share your order number so we can help!
Thank you so much for giving our Probiotic Chews a try and for your feedback! We value your input and use it to continuously improve our work and products to better serve you in the future.
Warm regards,
PetLabCo.®
Clean teeth and breathe is achievable!!!
29 juni 2026
Antwoord van PetLabCo.
Hi Roselle,
We're so happy to hear you're achieving such great results! Thank you for sharing your positive experience with us.
Warm regards,
PetLabCo.®
You are planning to send me more…
You are planning to send me more products that I have asked multiple times to cancel., I am getting very frustrated and angry about it
29 juni 2026
Antwoord van PetLabCo.
Hi Kay,
We are sorry to hear about your experience. Our team can be reached via:
Email: help@thepetlabco.com
Phone: 1-866-473-8522
You also have full control over your subscription from your account portal found here: https://account.thepetlabco.com/login
Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
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